title: National Helpline for Problem Gambling: A Profile of Its Users' Characteristics.
abstract: Gambling has seen a significant increase in Italy in the last 10 years and has rapidly become a public health issue, and for these reasons the first National Helpline for Problem Gambling (GR-Helpline) has been established. The aims of this study are to describe the GR-Helpline users' characteristics and to compare the prevalence rates of the users with those of moderate-risk/problematic gamblers obtained from the national survey (IPSAD 2010-2011). Statistical analysis was performed on data obtained from the counselling sessions (phone/e-mail/chat) carried out on 5,805 users (57.5% gamblers; 42.5% families/friends). This confirms that the problems related to gambling concern not only the gamblers but also their families and friends. Significant differences were found between gamblers and families/friends involving gender (74% of gamblers were male; 76.9% of families/friends were female), as well as age-classes and geographical area. Female gamblers had a higher mean age (47.3 versus 40.2 years) and preferred nonstrategy-based games. Prevalence rates of GR-Helpline users and of moderate risk/problematic gamblers were correlated (Rho = 0.58; p = 0.0113). The results highlight the fact that remote access to counselling can be an effective means of promoting treatment for problem gamblers who do not otherwise appeal directly for services.
authors.affiliation: Institute of Clinical Physiology, National Council of Research, Via Moruzzi 1, 56124 Pisa, Italy.
authors.forename: Luca
authors.initials: L
authors.lastname: Bastiani
authors.affiliation: Gioca Responsabile, FeDerSerD, Via Giotto 3, 20145 Milano, Italy.
authors.forename: Maurizio
authors.initials: M
authors.lastname: Fea
authors.affiliation: Institute of Clinical Physiology, National Council of Research, Via Moruzzi 1, 56124 Pisa, Italy.
authors.forename: Roberta
authors.initials: R
authors.lastname: Potente
authors.affiliation: Institute of Clinical Physiology, National Council of Research, Via Moruzzi 1, 56124 Pisa, Italy.
authors.forename: Claudia
authors.initials: C
authors.lastname: Luppi
authors.affiliation: Gioca Responsabile, FeDerSerD, Via Giotto 3, 20145 Milano, Italy.
authors.forename: Fabio
authors.initials: F
authors.lastname: Lucchini
authors.affiliation: Institute of Clinical Physiology, National Council of Research, Via Moruzzi 1, 56124 Pisa, Italy.
authors.forename: Sabrina
authors.initials: S
authors.lastname: Molinaro