title: Comparing Person-Centered Communication Education in Long-Term Care Using Onsite and Online Formats.
abstract: Educating nursing home (NH) staff to provide person-centered care is complicated by scheduling, costs, and other feasibility issues. The current study compared outcomes for an in-service program focused on person-centered communication provided in onsite and online formats. The Changing Talk program was provided onsite in seven NHs (n = 327 staff). The online program included eight NHs (n = 211 staff). Analysis of variance revealed an interaction between format type and pre-/post-test scores with improved recognition of person-centered communication in the onsite group only. Group program evaluations based on the modified Diffusion of Innovation in Long-Term Care Battery indicated no significant differences between training formats. Staff perception of the program was similar. Although statistically significant gains were noted in posttest scores indicating awareness of person-centered communication for the onsite group, gains were of limited clinical significance. Feasibility and effectiveness are important considerations for in-service education supporting NH culture change.
authors.forename: Carissa K
authors.initials: CK
authors.lastname: Coleman
authors.forename: Kim
authors.initials: K
authors.lastname: Fanning
authors.forename: Kristine N
authors.initials: KN
authors.lastname: Williams
mesh_terms: D003142:Communication; D003704:Dementia / Q000451:nursing*; D005851:Geriatric Nursing / Q000193:education*; D006801:Humans; D008134:Long-Term Care; D009735:Nursing Homes; D018802:Patient-Centered Care