title: A situational construal approach to healthcare experiences.
abstract: BACKGROUND
  The Situational Construal Model proposes that characteristics of persons and situations interact to influence construal of situations and resultant behavior. We apply this framework to the study of healthcare experiences in two studies.
  
  
  METHODS
  In Study 1, mTurk users (N = 670) read vignettes of positive, neutral, or negative healthcare experiences, described their construal of the vignette, and completed individual difference measures. In Study 2, mTurk users (N = 292) recalled a recent healthcare visit and reported individual differences, visit characteristics, and outcomes following the visit.
  
  
  RESULTS
  Across both studies, personality was related to the valenced construal of healthcare experiences. In Study 2, patient and visit characteristics predicted situational construal and self-reported visit outcomes, and situational construal statistically mediated relationships between patient and visit characteristics and outcomes.
  
  
  CONCLUSIONS
  The current work supports the application of the Situational Construal Model to healthcare situations and demonstrates the importance of both person and situation variables for understanding key healthcare outcomes.
authors.affiliation: University of California, Riverside, Department of Psychology, 900 University Ave., Riverside, CA 92521, USA. Electronic address: pmors001@ucr.edu.
authors.forename: Patrick
authors.initials: P
authors.lastname: Morse
authors.affiliation: University of California, Riverside, Department of Psychology, 900 University Ave., Riverside, CA 92521, USA.
authors.forename: Kate
authors.initials: K
authors.lastname: Sweeny
authors.affiliation: Pace University, Department of Psychology, 861 Bedford Rd., Pleasantville, NY 10570, USA.
authors.forename: Angela M
authors.initials: AM
authors.lastname: Legg
mesh_terms: D000328:Adult; D003695:Delivery of Health Care; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D008960:Models, Psychological; D017060:Patient Satisfaction; D010551:Personality; D010817:Physician-Patient Relations
keywords: Healthcare; Personality; Situational construal; Situations