title: [Measuring client satisfaction in youth mental health care: qualitative methods and satisfaction questionnaires].
abstract: BACKGROUND
  Quality youth care and decisions about youth care should ideally be based on a combination of empirical data, the clinical judgment of health professionals and the views and preferences of clients. Additionally, the treatment provided needs to fit in with the client's social and cultural background. Clients' views about their treatment are often collected via satisfaction measurements and particularly via satisfaction questionnaires.
  
  
  OBJECTIVE
  To make a critical analysis of the factors that determine both client satisfaction and the content of the satisfaction questionnaires used as a measurement method in youth care.
  
  
  METHODS
  We made a selective study of the relevant literature.
  
  
  RESULTS
  Our results show that client satisfaction is not an indicator of the effectiveness of treatment and that the degree of client satisfaction varies according to the client's outlook and perspective. Apparently, there are many disadvantages of using questionnaires as a measurement method.
  
  
  CONCLUSIONS
  For the collection of a young person's views, qualitative methods seem to be more effective than questionnaires.
authors.forename: J
authors.initials: J
authors.lastname: Vanderfaeillie
authors.forename: T
authors.initials: T
authors.lastname: Stroobants
authors.forename: D
authors.initials: D
authors.lastname: van West
authors.forename: C
authors.initials: C
authors.lastname: Andries
mesh_terms: D000293:Adolescent; D016497:Adolescent Health Services / Q000592:standards; D002648:Child; D002662:Child Health Services / Q000592:standards*; D002675:Child, Preschool; D005260:Female; D006801:Humans; D008297:Male; D008605:Mental Health Services / Q000592:standards*; D017060:Patient Satisfaction; D010361:Patients / Q000523:psychology*; D010549:Personal Satisfaction; D011594:Psychometrics; D011795:Surveys and Questionnaires