title: Client satisfaction of maternity care in Lorestan province Iran.
abstract: BACKGROUND
  Client satisfaction is an important indicator for assessment of the quality of care provided. Detecting patients dissatisfaction and trying to find the most effective and costly services is the basic way for improvement of service quality. The purpose of this study was to determine the satisfaction level of women in the maternity care centers (hospitals) of Lorestan University of Medical Sciences, Iran.
  
  
  METHODS
  In this descriptive cross-sectional study, the satisfaction level of 200 patients who received care during childbirth in province hospitals was assessed using a researcher-made questionnaire. Women in maternity care units completed the questionnaires.
  
  
  RESULTS
  The mean maternity care satisfaction score was 66.6 ± 3.5. The lowest satisfaction level was related to getting to know the delivery room (64%) and vaginal examination (66%). The highest satisfaction score was related to confidentiality of the information (86%) and trusting the midwife (84%). Regarding the environmental factors, the lowest satisfaction was related to respecting silence in the pain room (69.5%) and the highest was related to cleanliness and hygiene of the delivery room (84%).
  
  
  CONCLUSIONS
  Our results suggest the relative satisfaction of women receiving care in the health centers of Lorestan province; but this level of satisfaction does not mean that the delivery of care in this province is perfect. By reviewing the policies and the existing care programs regarding promoting the quality of services, managers can increase clients' satisfaction.
authors.affiliation: Department of Midwifery, Isfahan University of Medical Sciences, Faculty of Nursing and Midwifery, Isfahan, Iran.
authors.forename: Farahnaz
authors.initials: F
authors.lastname: Changee
authors.affiliation: Department of Critical Care Nursing, Faculty of Nursing and Midwifery, Isfahan, Iran.
authors.forename: Alireza
authors.initials: A
authors.lastname: Irajpour
authors.affiliation: Department of Midwifery, Shahid Beheshti University of Medical Sciences, Faculty of Nursing and Midwifery, Tehran, Iran.
authors.forename: Masoumeh
authors.initials: M
authors.lastname: Simbar
authors.affiliation: Department of Obstetrics and Gynecology, Lorestan University of Medical Sciences, Faculty of Medicine, Khoramabad, Iran.
authors.forename: Soheila
authors.initials: S
authors.lastname: Akbari
keywords: Assessment childbirth; Iran; client satisfaction; healthcare quality