title: A Framework and Improvements of the Korea Cloud Services Certification System.
abstract: Cloud computing service is an evolving paradigm that affects a large part of the ICT industry and provides new opportunities for ICT service providers such as the deployment of new business models and the realization of economies of scale by increasing efficiency of resource utilization. However, despite benefits of cloud services, there are some obstacles to adopt such as lack of assessing and comparing the service quality of cloud services regarding availability, security, and reliability. In order to adopt the successful cloud service and activate it, it is necessary to establish the cloud service certification system to ensure service quality and performance of cloud services. This paper proposes a framework and improvements of the Korea certification system of cloud service. In order to develop it, the critical issues related to service quality, performance, and certification of cloud service are identified and the systematic framework for the certification system of cloud services and service provider domains are developed. Improvements of the developed Korea certification system of cloud services are also proposed.
authors.affiliation: Department of Management Engineering, Graduate School, Sangmyung University, Seoul 110-743, Republic of Korea.
authors.forename: Hangoo
authors.initials: H
authors.lastname: Jeon
authors.affiliation: Department of Management Engineering, Sangmyung University, Cheonan 330-720, Republic of Korea.
authors.forename: Kwang-Kyu
authors.identifier: 0000-0001-6628-5692
authors.initials: KK
authors.lastname: Seo