title: [Satisfaction of patients accessing the primary level of care (outpatient) in Bogotá].
abstract: OBJECTIVE
  To assess outpatients' perceptions of medical care.
  
  
  METHODS
  A telephone survey was administered to patients treated in two different months in 2012 with a focus on socio-demographic variables, access to care, physician-patient relationships, and on the process of medical care.
  
  
  RESULTS
  804 patients were surveyed. The average time of access to care was 9.6 days. 78 % reported having been able to tell the doctor everything that they felt, 60 % reported that the doctor explained what they had, and one in four patients said that the doctor asked about their families. 30 % felt complete relief after medical care. The average rating of care was 7.9 (SD ±1.7). Variables related to the highest ratings were: having been able to tell that doctor everything that they felt (OR 7.5 CI 95 % 1.8-31), having been examined (OR 7.5 CI95 % 1.5-38.5), that the doctor explained what they had (OR 5.2 CI 95 % 1.8-15), that the doctor asked about the family (OR 5.8 CI95 % 2.1-16.1), and if doctor had treated them formerly (OR 3.5 CI95 % 1.4-8.6).
  
  
  CONCLUSIONS
  Extensive communication with the patient is as important as dealing with the disease in the medical act.
authors.affiliation: Facultad de Medicina, Fundación Universitaria Juan N Corpas, Bogotá, Colombia, juan.gonzalez@juanncorpas.edu.co.
authors.forename: Juan C
authors.initials: JC
authors.lastname: González-Quiñones
authors.affiliation: Facultad de Medicina, Fundación Universitaria Juan N Corpas, Bogotá, Colombia, juan.gonzalez@juanncorpas.edu.co.
authors.forename: Guillermo
authors.initials: G
authors.lastname: Restrepo-Chavarriaga
authors.affiliation: Facultad de Medicina, Fundación Universitaria Juan N Corpas, Bogotá, Colombia, juan.gonzalez@juanncorpas.edu.co.
authors.forename: Astrid D
authors.initials: AD
authors.lastname: Hernández-Rojas
authors.affiliation: Facultad de Medicina, Fundación Universitaria Juan N Corpas, Bogotá, Colombia, juan.gonzalez@juanncorpas.edu.co.
authors.forename: Diana C
authors.initials: DC
authors.lastname: Ternera-Saavedra
authors.affiliation: Facultad de Medicina, Fundación Universitaria Juan N Corpas, Bogotá, Colombia, juan.gonzalez@juanncorpas.edu.co.
authors.forename: Camilo A
authors.initials: CA
authors.lastname: Galvis-Gómez
authors.affiliation: Facultad de Medicina, Fundación Universitaria Juan N Corpas, Bogotá, Colombia, juan.gonzalez@juanncorpas.edu.co.
authors.forename: Jenny A
authors.initials: JA
authors.lastname: Pinzón-Ramírez
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000553:Ambulatory Care; D002648:Child; D002675:Child, Preschool; D003105:Colombia; D003142:Communication; D003266:Continuity of Patient Care; D003430:Cross-Sectional Studies; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D007223:Infant; D007231:Infant, Newborn; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D018802:Patient-Centered Care; D010817:Physician-Patient Relations; D011320:Primary Health Care; D012938:Social Perception; D013689:Telephone; D014505:Urban Population; D055815:Young Adult