title: [Hospital biomedical research through the satisfaction of a Health Research Institute professionals].
abstract: OBJECTIVE
  A Health Research Institute is a powerful strategic commitment to promote biomedical research in hospitals. To assess user satisfaction is an essential quality requirement. The aim of this study is to evaluate the professional satisfaction in a Health Research Institute, a hospital biomedical research centre par excellence.
  
  
  METHODS
  Observational study was conducted using a satisfaction questionnaire on Health Research Institute researchers. The explored dimensions were derived from the services offered by the Institute to researchers, and are structured around 4 axes of a five-year Strategic Plan. A descriptive and analytical study was performed depending on adjustment variables. Internal consistency was also calculated.
  
  
  RESULTS
  The questionnaire was completed by 108 researchers (15% response). The most valued strategic aspect was the structuring Areas and Research Groups and political communication and dissemination. The overall rating was 7.25 out of 10. Suggestions for improvement refer to the need for help in recruitment, and research infrastructures. High internal consistency was found in the questionnaire (Cronbach alpha of 0.9).
  
  
  CONCLUSIONS
  So far research policies in health and biomedical environment have not been sufficiently evaluated by professionals in our field. Systematic evaluations of satisfaction and expectations of key stakeholders is an essential tool for analysis, participation in continuous improvement and advancing excellence in health research.
authors.affiliation: Instituto de Investigación Sanitaria Gregorio Marañón, Madrid, España. Electronic address: maria.olmedo@salud.madrid.org.
authors.forename: C
authors.initials: C
authors.lastname: Olmedo
authors.affiliation: Servicio de Medicina Preventiva y Gestión de la Calidad, Hospital General Universitario Gregorio Marañón, Madrid, España.
authors.forename: R
authors.initials: R
authors.lastname: Plá
authors.affiliation: Instituto de Investigación Sanitaria Gregorio Marañón, Madrid, España.
authors.forename: J M
authors.initials: JM
authors.lastname: Bellón
authors.affiliation: Instituto de Investigación Sanitaria Gregorio Marañón, Madrid, España.
authors.forename: T
authors.initials: T
authors.lastname: Bardinet
authors.affiliation: Instituto de Investigación Sanitaria Gregorio Marañón, Madrid, España.
authors.forename: I
authors.initials: I
authors.lastname: Buño
authors.affiliation: Instituto de Investigación Sanitaria Gregorio Marañón, Madrid, España; Facultad de Medicina, Universidad Complutense de Madrid, Madrid, España.
authors.forename: R
authors.initials: R
authors.lastname: Bañares
mesh_terms: D000047:Academies and Institutes; D035843:Biomedical Research; D006801:Humans; D010549:Personal Satisfaction; D058996:Quality Improvement; D012108:Research Personnel / Q000523:psychology*; D011795:Surveys and Questionnaires
keywords: Biomedical research; Cuestionario; Customer satisfaction; Investigación biomédica; Investigadores; Mejora continua; Quality improvement; Research personnel; Satisfacción del usuario; Survey