title: Quality of delivery care in Assiut University Hospital, Egypt: mothers' satisfaction.
abstract: BACKGROUND
  Client satisfaction is an important parameter of quality assessment, as patient's preferences and demands influence health status and medical outcomes.
  
  
  OBJECTIVE
  The aim of this study was to assess mothers' satisfaction with the quality of healthcare during hospital delivery and its determinants.
  
  
  METHODS
  A cross-sectional design was used. Women who gave birth at Women Health Center of Assiut University Hospital during a 2-month period in 2012 (n=435) were interviewed using a semistructured questionnaire to examine various dimensions of care.
  
  
  RESULTS
  Nearly two-third of interviewed mothers (63%) were satisfied with the quality of delivery care they received at the hospital. They would deliver again in the hospital and would recommend the hospital to others. Younger women, primipara, and highly educated were more likely to be satisfied than their counterparts. Pregnancy intendedness was associated with the satisfaction (P=0.000). Mothers' satisfaction with the way health provider treated them varied among nurses, doctors, and workers (77.7, 69.2, and 56.1%, respectively). Only 11.7% of mothers reported that they were satisfied with the health advices from the health providers, whereas 92.0% were satisfied with the competence of care providers. High satisfaction with the physical environment of the hospital was reported (>90%).
  
  
  CONCLUSIONS
  Although mothers' satisfaction with provider competence was high, satisfaction with the interpersonal aspects of the quality of care and health information given during delivery care was low. Training the physicians about the communication and interpersonal skills and emphasizing the value of providing mothers with health information are highly recommended.
authors.affiliation: Department of Public Health & Community Medicine, Faculty of Medicine, Assiut University, Assiut, Egypt.
authors.forename: Eman M M
authors.initials: EM
authors.lastname: Monazea
authors.forename: Ghada S T
authors.initials: GS
authors.lastname: Al-Attar
mesh_terms: D000328:Adult; D003430:Cross-Sectional Studies; D036861:Delivery, Obstetric / Q000523:psychology* / Q000706:statistics & numerical data; D004534:Egypt; D005260:Female; D019538:Health Care Surveys / Q000706:statistics & numerical data; D006801:Humans; D008430:Maternal-Child Health Centers; D009035:Mothers / Q000523:psychology* / Q000706:statistics & numerical data; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011247:Pregnancy; D011787:Quality of Health Care; D012959:Socioeconomic Factors; D055815:Young Adult