title: Conceptualizing emotion in healthcare interpreting: A normative approach to interpreters' emotion work.
abstract: OBJECTIVE
  By juxtaposing literature in signed language interpreting with that of spoken language interpreting, we provide a narrative review to explore the complexity of emotion management in interpreter-mediated medical encounters.
  
  
  METHODS
  We conduct literature search through library databases and Google Scholar using varied combinations of search terms, including interpreter, emotion, culture, and health care.
  
  
  RESULTS
  We first examine (a) interpreters' management and performance of others' emotions, (b) interpreters' management and performance of their own emotions, and (c) impacts of emotion work for healthcare interpreters.
  
  
  CONCLUSIONS
  By problematizing the roles and functions of emotion and emotion work in interpreter-mediated medical encounters, we propose a normative model to guide future research and practices of interpreters' emotion management in cross-cultural care.
  
  
  CONCLUSIONS
  Quality and equality of care should serve as the guiding principle for interpreters' decision-making about their emotions and emotion work. Rather than adopting a predetermined practice, interpreters should evaluate and prioritize the various clinical, interpersonal, and therapeutic objectives as they consider the best practice in managing their own and other speakers' emotions.
authors.affiliation: Department of Communication, University of Oklahoma, 610 Elm Avenue #101, Norman, OK 73019, USA. Electronic address: ehsieh@ou.edu.
authors.forename: Elaine
authors.initials: E
authors.lastname: Hsieh
authors.affiliation: Department of Interpretation, Gallaudet University, 800 Florida Avenue, NE Washington, DC 20002-3695, USA. Electronic address: brenda.nicodemus@gallaudet.edu.
authors.forename: Brenda
authors.initials: B
authors.lastname: Nicodemus
keywords: Emotion management; Emotion work; Healthcare interpreters; Healthcare interpreting; Normative approach