title: Evaluation of medical staff and patient satisfaction of Chinese hospitals and measures for improvement.
abstract: Our goal is to establish criteria for evaluating satisfaction of medical staff and patients of Chinese hospitals and propose measures for improvement. A survey was conducted among medical staff and patients of infectious disease hospitals in three locations, i.e., Shanghai, Chongqing, and Nanning. The analyses included item analysis, factor analysis, reliability analysis, Pearson correlation and one-way analysis of variance. For the patient group, Kaiser-Meyer-Olkin (KMO) = 0.973, Cronbach's α = 0.962 and the Pearson correlation coefficients among the five dimensions of satisfaction ranged from 0.583 to 0.795. For the medical staff group, KMO = 0.972, Cronbach's α = 0.970, and the Pearson correlation coefficients among the five dimensions of satisfaction ranged from 0.603 to 0.854. The means on the five dimensions of satisfaction for the patient group were 0.74 to 1.34, 0.81 to 1.17, 0.78 to 1.07, 0.89 to 1.34, and 0.71 to 1.10. The means on the five dimensions of satisfaction for the medical staff group were 0.17 to 1.03, ‒ 0.16 to 0.60, ‒ 0.18 to 0.74, 0.23 to 0.72, and ‒ 0.39 to 0.37. The clinicians were less satisfied with the hospitals than the patients. Medical staff and patients in Shanghai were relatively more satisfied. Improving the evaluation criteria and survey methods with respect to medical staff and patient satisfaction with Chinese hospitals may increase clinician and patient satisfaction and improve the health care environment in China.
authors.affiliation: Shanghai Public Health Clinical Center, Fudan University.
authors.forename: Min
authors.initials: M
authors.lastname: Li
authors.forename: Chengyu
authors.initials: C
authors.lastname: Huang
authors.forename: Xiangchan
authors.initials: X
authors.lastname: Lu
authors.forename: Siyuan
authors.initials: S
authors.lastname: Chen
authors.forename: Pan
authors.initials: P
authors.lastname: Zhao
authors.forename: Hongzhou
authors.initials: H
authors.lastname: Lu
mesh_terms: D000328:Adult; D002681:China; D004645:Empathy; D005260:Female; D006761:Hospitals; D006801:Humans; D055552:Infectious Disease Medicine / Q000458:organization & administration / Q000706:statistics & numerical data*; D008297:Male; D008503:Medical Staff; D008875:Middle Aged; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D015397:Program Evaluation; D058996:Quality Improvement; D011787:Quality of Health Care; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires