title: [The user, a stakeholder in the functioning of the hospital].
abstract: The French commission for relations with users and the quality of patient management (CruqPC) is a body which favours, in hospitals, the joint perspective of medical staff, nurses, administrative representatives and users regarding issues relating to the reception of users and the quality and safety of care. Its functioning is however disparate. Its place and its missions need to evolve.
authors.affiliation: Unaf, 28,3 place Saint-Georges, 75009 Paris, France. Electronic address: nbrun@unaf.fr.
authors.forename: Nicolas
authors.initials: N
authors.lastname: Brun
mesh_terms: D003256:Community Participation; D003258:Consumer Behavior; D006739:Hospital Administration; D006801:Humans; D011785:Quality Assurance, Health Care; D058996:Quality Improvement
keywords: French commission for relations with users and the quality of patient management; commission des relations avec les usagers et de la qualité de la prise en charge; droit des usagers; démarche qualité; quality approach; representation; représentation; safety of care; sécurité des soins; users’ rights