title: Evaluating change in user error when using ruggedized handheld devices.
abstract: The increasing number of handheld mobile devices used today and the increasing dependency on them in the workplace makes understanding how users interact with these devices critical. This study seeks to understand how user error changes based on user age as well as input content type on ruggedized handheld devices. Participants completed data entry tasks of word and character input on two different devices, a physical keypad and touchscreen device. The number of errors and types of error, corrected and permanent were collected for each participant. Based on results on the study, touchscreen devices proved to be the optimal ruggedized handheld device to minimize user error.
authors.affiliation: Mississippi State University, P.O. Box 9542 Mississippi State, MS 39562, United States. Electronic address: angelabrookecannon@gmail.com.
authors.forename: Angela Brooke
authors.initials: AB
authors.lastname: Cannon
authors.affiliation: Mississippi State University, P.O. Box 9542 Mississippi State, MS 39562, United States. Electronic address: strawderman@ise.msstate.edu.
authors.forename: Lesley
authors.initials: L
authors.lastname: Strawderman
authors.affiliation: Mississippi State University, P.O. Box 9542 Mississippi State, MS 39562, United States. Electronic address: rfb2@msstate.edu.
authors.forename: Reuben
authors.initials: R
authors.lastname: Burch
mesh_terms: D000328:Adult; D000367:Age Factors; D000368:Aged; D016287:Computer Peripherals / Q000706:statistics & numerical data*; D034201:Computers, Handheld / Q000706:statistics & numerical data*; D004867:Equipment Design; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D014584:User-Computer Interface; D055815:Young Adult
keywords: Generation; Handheld devices; User error