title: Working With LGBT Baby Boomers and Older Adults: Factors That Signal a Welcoming Service Environment.
abstract: Many providers recognize the importance of creating culturally competent services for lesbian, gay, bisexual, and transgender (LGBT) older adults. Although multiple resources list steps to make professional practices more LGBT-welcoming, these resources provide no empirical data to support their recommendations. LGBT older adults (N = 327) were asked to describe what signals that a provider is LGBT-welcoming. Six of the top 10 signals related to provider behavior and suggest the importance of staff training; the balance included display of signage and rainbow flags, use of inclusive language on forms and the presence of LGBT-identified staff. Results provide evidence-based recommendations for working with LGBT older adults.
authors.affiliation: a Croghan Consulting , Roseville , MN , USA.
authors.forename: Catherine F
authors.initials: CF
authors.lastname: Croghan
authors.affiliation: b Training to Serve , St. Paul , MN , USA.
authors.forename: Rajean P
authors.initials: RP
authors.lastname: Moone
authors.affiliation: c Psychology Department , St. Catherine University , St. Paul , MN , USA.
authors.forename: Andrea M
authors.initials: AM
authors.lastname: Olson
mesh_terms: D000368:Aged; D054521:Cultural Competency; D065246:Culturally Competent Care / Q000379:methods / Q000458:organization & administration; D056348:Emotional Intelligence; D055317:Evidence-Based Practice; D005260:Female; D006299:Health Services for the Aged / Q000458:organization & administration*; D006801:Humans; D008297:Male; D020380:Needs Assessment; D011158:Population Growth; D020018:Sexual Dysfunctions, Psychological / Q000523:psychology*; D012947:Social Work / Q000379:methods / Q000458:organization & administration / Q000592:standards; D013192:Staff Development; D014481:United States
keywords: LGBT; aging; baby boomer; cultural competency; evidence-based practice