title: Four Easy Steps to Drastically Improve Your Phone-Based Customer Service.
abstract: Japan is renowned for impeccable customer service (as anyone who's watched an apple get wrapped up like a crown jewel in a Tokyo grocery store will tell you). The Japanese concept of kaizen (constant improvement) is a fundamental reason for this, and for the enduring success of conglomerates such as Toyota, Honda, and Sony. From afar, you may think this trait is caused by something in the waters from Mt. Fuji, but many in the know credit the work of an American engineer named W. Edwards Deming as the catalyst for this movement. If his ideas could transform a nation, there's no question they can improve the patient satisfaction rates at your practice.
authors.forename: Spencer
authors.initials: S
authors.lastname: Peller
authors.forename: Zachary
authors.initials: Z
authors.lastname: Beimes
mesh_terms: D003258:Consumer Behavior; D011216:Practice Management, Medical; D058996:Quality Improvement / Q000458:organization & administration*; D013689:Telephone; D014481:United States