title: Communicative Management in Ambulatory Services: Prehospital Management Communication--Limits and Possibilities.
abstract: Poor management communication in healthcare services affects employees' motivation, commitment, and, in the final instance, organizational performance and the quality of patient care. In any area of health management, good communication is, therefore, key to successful management. This article discusses how managers of ambulance stations should secure communication with their paramedic crews. The first part uses ethical concepts to analyze communicative disagreement in interactive dialogue between managers and paramedics. The second part outlines basic communication principles that can serve as conceptual tools for avoiding misinterpretation in prehospital manager-employee interaction.
authors.forename: Halvor
authors.initials: H
authors.lastname: Nordby
mesh_terms: D000552:Ambulances / Q000458:organization & administration*; D003142:Communication; D017598:Efficiency, Organizational; D004632:Emergency Medical Services / Q000458:organization & administration*; D004634:Emergency Medical Technicians; D006801:Humans; D007400:Interprofessional Relations; D007802:Language; D014481:United States