title: Patient Perception of Physician Compassion After a More Optimistic vs a Less Optimistic Message: A Randomized Clinical Trial.
abstract: OBJECTIVE
  Information regarding treatment options and prognosis is essential for patient decision making. Patient perception of physicians as being less compassionate when they deliver bad news might be a contributor to physicians' reluctance in delivering these types of communication.
  
  
  OBJECTIVE
  To compare patients' perception of physician compassion after watching video vignettes of 2 physicians conveying a more optimistic vs a less optimistic message, determine patients' physician preference after watching both videos, and establish demographic and clinical predictors of compassion.
  
  
  METHODS
  Randomized clinical trial at an outpatient supportive care center in a cancer center in Houston, Texas, including English-speaking adult patients with advanced cancer who were able to understand the nature of the study and complete the consent process. Actors and patients were blinded to the purpose of the study. Investigators were blinded to the videos observed by the patient.
  
  
  METHODS
  One hundred patients were randomized to observe 2 standardized, roughly 4-minute videos depicting a physician discussing treatment information (more optimistic message vs less optimistic message) with a patient with advanced cancer. Both physicians made an identical number of empathetic statements (5) and displayed identical posture. After viewing each video, patients completed assessments including the Physician Compassion Questionnaire (0 = best, 50 = worst).
  
  
  METHODS
  Patients' perception of physician compassion after being exposed to a more optimistic vs an equally empathetic but less optimistic message.
  
  
  RESULTS
  Patients reported significantly better compassion scores after watching the more optimistic video as compared with the less optimistic video (median [interquartile range], 15 [5-23] vs 23 [10-31]; P < .001). There was a sequence effect favoring the second video on both compassion scores (P < .001) and physician preference (P < .001). Higher perception of compassion was found to be associated with greater trust in the medical profession independent of message type: 63 patients observing the more optimistic message ranked the physician as trustworthy vs 39 after the less optimistic message (P = .03).
  
  
  CONCLUSIONS
  Patients perceived a higher level of compassion and preferred physicians who provided a more optimistic message. More research is needed in structuring less optimistic message content to support health care professionals in delivering less optimistic news.
  
  
  BACKGROUND
  clinicaltrials.gov Identifier: NCT02357108.
authors.affiliation: Department of Palliative Care and Rehabilitation Medicine, University of Texas MD Anderson Cancer Center, Houston.
authors.forename: Kimberson
authors.initials: K
authors.lastname: Tanco
authors.affiliation: Department of Palliative Care and Rehabilitation Medicine, University of Texas MD Anderson Cancer Center, Houston2Clinique La Chavannerie, Groupe Orpea, Chaponost, France3Laboratoire EA 4129, Santé-Individu-Société, Université Lyon 1, Lyon, France.
authors.forename: Wadih
authors.initials: W
authors.lastname: Rhondali
authors.affiliation: Programa Medicina Paliativa, Departamento Medicina Interna, Facultad de Medicina, Pontificia Universidad Catolica de Chile, Santiago, Chile.
authors.forename: Pedro
authors.initials: P
authors.lastname: Perez-Cruz
authors.affiliation: Palliative Care Unit-IRCCS Arcispedale Santa Maria Nuova, Reggio Emilia, Italy.
authors.forename: Silvia
authors.initials: S
authors.lastname: Tanzi
authors.affiliation: Department of Biostatistics, University of Texas MD Anderson Cancer Center, Houston.
authors.forename: Gary B
authors.initials: GB
authors.lastname: Chisholm
authors.affiliation: Department of Behavioral Science, University of Texas MD Anderson Cancer Center, Houston.
authors.forename: Walter
authors.initials: W
authors.lastname: Baile
authors.affiliation: Department of Palliative Care and Rehabilitation Medicine, University of Texas MD Anderson Cancer Center, Houston.
authors.forename: Susan
authors.initials: S
authors.lastname: Frisbee-Hume
authors.affiliation: Department of Palliative Care and Rehabilitation Medicine, University of Texas MD Anderson Cancer Center, Houston.
authors.forename: Janet
authors.initials: J
authors.lastname: Williams
authors.affiliation: Department of Palliative Care and Rehabilitation Medicine, University of Texas MD Anderson Cancer Center, Houston.
authors.forename: Charles
authors.initials: C
authors.lastname: Masino
authors.affiliation: Department of Palliative Care and Rehabilitation Medicine, University of Texas MD Anderson Cancer Center, Houston.
authors.forename: Hilda
authors.initials: H
authors.lastname: Cantu
authors.affiliation: Research Medical Library, University of Texas MD Anderson Cancer Center, Houston.
authors.forename: Amy
authors.initials: A
authors.lastname: Sisson
authors.affiliation: Department of Palliative Care and Rehabilitation Medicine, University of Texas MD Anderson Cancer Center, Houston.
authors.forename: Joseph
authors.initials: J
authors.lastname: Arthur
authors.affiliation: Department of Palliative Care and Rehabilitation Medicine, University of Texas MD Anderson Cancer Center, Houston.
authors.forename: Eduardo
authors.initials: E
authors.lastname: Bruera
mesh_terms: D000368:Aged; D000553:Ambulatory Care; D001291:Attitude of Health Personnel; D003142:Communication; D004645:Empathy; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D008297:Male; D008875:Middle Aged; D009369:Neoplasms / Q000175:diagnosis / Q000523:psychology* / Q000628:therapy; D000067656:Optimism; D057240:Patient Preference; D010361:Patients / Q000523:psychology*; D010465:Perception; D010817:Physician-Patient Relations; D011379:Prognosis; D011795:Surveys and Questionnaires; D013781:Texas; D035502:Trust; D014741:Video Recording