title: Change from the outside in.
authors.forename: James
authors.initials: J
authors.lastname: Munro
mesh_terms: D001315:Australia; D005246:Feedback; D006801:Humans; D007494:Ireland; D009936:Organizational Innovation; D017060:Patient Satisfaction; D058996:Quality Improvement / Q000458:organization & administration*; D011787:Quality of Health Care / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom