title: A qualitative thematic review: emotional labour in healthcare settings.
abstract: OBJECTIVE
  To identify the range of emotional labour employed by healthcare professionals in a healthcare setting and implications of this for staff and organisations.
  
  
  BACKGROUND
  In a healthcare setting, emotional labour is the act or skill involved in the caring role, in recognizing the emotions of others and in managing our own.
  
  
  METHODS
  A thematic synthesis of qualitative studies which included emotion work theory in their design, employed qualitative methods and were situated in a healthcare setting. The reporting of the review was informed by the ENTREQ framework.
  
  
  METHODS
  6 databases were searched between 1979-2014.
  
  
  METHODS
  Studies were included if they were qualitative, employed emotion work theory and were written in English. Papers were appraised and themes identified. Thirteen papers were included.
  
  
  RESULTS
  The reviewed studies identified four key themes: (1) The professionalization of emotion and gendered aspects of emotional labour; (2) Intrapersonal aspects of emotional labour - how healthcare workers manage their own emotions in the workplace; (3) Collegial and organisational sources of emotional labour; (4) Support and training needs of professionals
  
  
  CONCLUSIONS
  This review identified gendered, personal, organisational, collegial and socio-cultural sources of and barriers to emotional labour in healthcare settings. The review highlights the importance of ensuring emotional labour is recognized and valued, ensuring support and supervision is in place to enable staff to cope with the varied emotional demands of their work.
authors.affiliation: School of Social and Community Medicine, University of Bristol, UK.
authors.forename: Ruth
authors.initials: R
authors.lastname: Riley
authors.affiliation: Department of Pharmacy and Pharmacology, University of Bath, UK.
authors.forename: Marjorie C
authors.initials: MC
authors.lastname: Weiss
mesh_terms: D000328:Adult; D001291:Attitude of Health Personnel; D004644:Emotions; D004645:Empathy; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D024802:Nurse's Role / Q000523:psychology*; D009723:Nurse-Patient Relations; D009740:Nursing Staff / Q000523:psychology*; D011247:Pregnancy; D036301:Qualitative Research
keywords: care assistants; doctors; emotion work; emotional labour; medical students; midwives; nurses; paramedics; qualitative; thematic review