title: Speaking Out and Being Heard Residents' Committees in Quebec's Residential Long-Term Care Centre.
abstract: Residents' councils in Quebec's residential and long-term care centres have the mandate to promote the improvement of living conditions for residents, to assess their level of satisfaction, and to defend their rights. Based on two studies on the autonomy of councils, we examined how committees can express themselves on topics other than those the management is already aware of, to reveal various previously unknown aspects of the services, and to voice unexpressed concerns. We are especially interested in what makes management receptive, or not, to what the committee members say. The councils' ability to express them selves is, in fact, inseparable from its capacity to listen to the management teams, and we seek to determine the conditions required to perform this dual capacity.
authors.affiliation: Centre de recherche sur les soins et les services de première ligne de l'Université Laval (CERSSPL-UL), Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale, 880 Père-Marquette, Québec, QC, G1S 2A4, Canada. eric.gagnon@csssvc.qc.ca.
authors.forename: Éric
authors.initials: É
authors.lastname: Gagnon
authors.affiliation: Centre de recherche sur les soins et les services de première ligne de l'Université Laval (CERSSPL-UL), Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale, 880 Père-Marquette, Québec, QC, G1S 2A4, Canada.
authors.forename: Michèle
authors.initials: M
authors.lastname: Clément
authors.affiliation: Centre de recherche sur les soins et les services de première ligne de l'Université Laval (CERSSPL-UL), Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale, 880 Père-Marquette, Québec, QC, G1S 2A4, Canada.
authors.forename: Lilianne
authors.initials: L
authors.lastname: Bordeleau
mesh_terms: D000288:Administrative Personnel / Q000458:organization & administration* / Q000523:psychology; D026683:Advisory Committees / Q000458:organization & administration*; D003256:Community Participation / Q000379:methods* / Q000523:psychology; D003299:Cooperative Behavior; D006801:Humans; D007398:Interpersonal Relations; D008134:Long-Term Care; D011792:Quebec; D012112:Residential Facilities / Q000458:organization & administration*
keywords: Participation; Residents’ council; Rights; Users’ perspective