title: Professional Quality of Life of Veterans Affairs Staff and Providers in a Patient-Centered Care Environment.
abstract: Changes to the work environment prompted by the movement toward patient-centered care have the potential to improve occupational stress among health care workers by improving team-based work activities, collaboration, and employee-driven quality improvement. This study was conducted to examine professional quality of life among providers at patient-centered care pilot facilities. Surveys were conducted with 76 Veterans Affairs employees/providers at facilities piloting patient-centered care interventions, to assess demographics, workplace practices and views (team-based environment, employee voice, quality of communication, and turnover intention), and professional quality of life (compassion satisfaction, burnout, and secondary traumatic stress).Professional quality-of-life subscales were not related to employee position type, age, or gender. Employee voice measures were related to lower burnout and higher compassion satisfaction. In addition, employees who were considering leaving their position showed higher burnout and lower compassion satisfaction scores. None of the work practices showed relationships with secondary traumatic stress.
authors.affiliation: Author Affiliations: Center of Innovation for Complex Chronic Healthcare (CINCCH) (Drs Locatelli and LaVela) and Center for Evaluation of Practices and Experiences of Patient-Centered Care (CEPEP), Department of Veterans Affairs (VA), Hines (Drs Locatelli and LaVela); and Center for Healthcare Studies, Institute for Public Health and Medicine, General Internal Medicine and Geriatrics, Feinberg School of Medicine, Northwestern University, Chicago, Illinois (Dr LaVela).
authors.forename: Sara M
authors.initials: SM
authors.lastname: Locatelli
authors.forename: Sherri L
authors.initials: SL
authors.lastname: LaVela
mesh_terms: D000328:Adult; D002055:Burnout, Professional / Q000523:psychology; D003142:Communication; D005260:Female; D006282:Health Personnel / Q000523:psychology*; D006787:Hospitals, Veterans; D006801:Humans; D007588:Job Satisfaction; D008297:Male; D008875:Middle Aged; D018802:Patient-Centered Care / Q000379:methods*; D010563:Personnel Turnover; D011788:Quality of Life; D011795:Surveys and Questionnaires; D014481:United States