title: Development and User Research of a Smart Bedside Station System toward Patient-Centered Healthcare System.
abstract: User experience design that reflects real-world application and aims to support suitable service solutions has arisen as one of the current issues in the medical informatics research domain. The Smart Bedside Station (SBS) is a screen that is installed on the bedside for the personal use and provides a variety of convenient services for the patients. Recently, bedside terminal systems have been increasingly adopted in hospitals due to the rapid growth of advanced technology in healthcare at the point of care. We designed user experience (UX) research to derive users' unmet needs and major functions that are frequently used in the field. To develop the SBS service, a service design methodology, the Double Diamond Design Process Model, was undertaken. The problems or directions of the complex clinical workflow of the hospital, the requirements of stakeholders, and environmental factors were identified through the study. The SBS system services provided to patients were linked to the hospital's main services or to related electronic medical record (EMR) data. Seven key services were derived from the results of the study. The primary services were as follows: Bedside Check In and Out, Bedside Room Service, Bedside Scheduler, Ready for Rounds, My Medical Chart, Featured Healthcare Content, and Bedside Community. This research developed a patient-centered SBS system with improved UX using service design methodology applied to complex and technical medical services, providing insights to improve the current healthcare system.
authors.affiliation: Center for Medical Informatics, Seoul National University Bundang Hospital, Seongnam-si, South Korea.
authors.forename: Sooyoung
authors.initials: S
authors.lastname: Yoo
authors.forename: Kee-Hyuck
authors.initials: KH
authors.lastname: Lee
authors.forename: Hyunyoung
authors.initials: H
authors.lastname: Baek
authors.forename: Borim
authors.initials: B
authors.lastname: Ryu
authors.forename: Eunja
authors.initials: E
authors.lastname: Chung
authors.forename: Kidong
authors.initials: K
authors.lastname: Kim
authors.forename: Jay Chaeyong
authors.initials: JC
authors.lastname: Yi
authors.forename: Soo Beom
authors.initials: SB
authors.lastname: Park
authors.forename: Hee
authors.initials: H
authors.lastname: Hwang
mesh_terms: D057286:Electronic Health Records; D006801:Humans; D007256:Information Systems / Q000295:instrumentation*; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D019095:Point-of-Care Systems / Q000458:organization & administration*; D012985:Software Design; D014584:User-Computer Interface