title: The consumers' social media use in choosing physicians and hospitals: the case study of the province of Izmir.
abstract: Manifested as a reflection of the Internet technology progress, web 2.0 has transformed communication among people to different dimensions while increasing the social use of Internet. Thus, the concept of social media has entered our lives. Blogs, forums, Facebook, Twitter and YouTube applications are but few of the social media platforms with active users exceeding millions. As in many other subjects, these and others are also environments where people share information and their positive or negative experiential views with respect to healthcare issues and services. Hence, the social media communication and exchange of information are deemed influential on the process of receiving health services. In the present study that aims to determine social media use of individuals in their choice of physicians, dentists and hospitals, a survey, as a data collection instrument, has been carried out to 947 residents of the province of Izmir. Individuals participating in the study have stated that they have used social media in choosing a physician (41.9% of the participants), dentist (34.1% of the participants) and hospitals (41.7% of the participants). The study has revealed that individuals are affected by social media in their healthcare choices. Copyright © 2015 John Wiley & Sons, Ltd.
authors.affiliation: Faculty of Management, Atilim University, Ankara, Turkey.
authors.forename: Dilaver
authors.initials: D
authors.lastname: Tengilimoglu
authors.affiliation: Faculty of Health Sciences, European University of Lefke, Lefka, North Cyprus, Cyprus, Turkey.
authors.forename: Nilgün
authors.initials: N
authors.lastname: Sarp
authors.affiliation: Healthcare Management Department, Gazi University, Ankara, Turkey.
authors.forename: Cemre Eda
authors.initials: CE
authors.lastname: Yar
authors.affiliation: Social Science Vocational High School, Mehmet Akif Ersoy University, Burdur, Turkey.
authors.forename: Meral
authors.initials: M
authors.lastname: Bektaş
authors.affiliation: İzmir Public Health Department, Izmir, Turkey.
authors.forename: Mehmet Nil
authors.initials: MN
authors.lastname: Hidir
authors.affiliation: İzmir Selcuk Devlet Hastanesi, Izmir, Turkey.
authors.forename: Esin
authors.initials: E
authors.lastname: Korkmaz
mesh_terms: D000328:Adult; D002755:Choice Behavior; D006761:Hospitals; D006801:Humans; D020407:Internet; D008297:Male; D057240:Patient Preference; D010820:Physicians; D061108:Social Media; D011795:Surveys and Questionnaires; D014421:Turkey; D055815:Young Adult
keywords: choosing hospital; choosing physician; consumer behavior in healthcare services; social media; social media platforms