title: Patient Satisfaction: What We Can Learn from Other Industries.
abstract: Most doctors are appreciated by their patients, and most patients are satisfied with the care they receive from their doctors. However, how many doctors are reaching out and asking, as New York's former Mayor Koch often did, "Hey, how am I doing?" This article reviews two examples of effective methods used by other industries to gather data and evaluate customer satisfaction, and provides ideas and suggestions to measure patient satisfaction in a medical practice.
authors.forename: Lynn
authors.initials: L
authors.lastname: Homisak
authors.forename: Neil
authors.initials: N
authors.lastname: Baum
mesh_terms: D003142:Communication; D003625:Data Collection; D006801:Humans; D017060:Patient Satisfaction; D010820:Physicians; D011216:Practice Management, Medical; D011369:Professional-Patient Relations