title: EFFECTIVE COLLECTION AGENCY USE: THE IMPORTANCE OF INTERNAL POLICIES.
abstract: Increasing patient accountability for the cost of healthcare means physician practices likely will need to improve their internal collection processes and consider contracting with an outside collection agency. But choosing a good collection agency is the second priority. The first is establishing well-thought-out and specific internal procedures for collecting as much as possible before turning to an outside collection agency.
authors.forename: Robert C
authors.initials: RC
authors.lastname: Scroggins
mesh_terms: D016134:Organizational Policy; D020416:Outsourced Services; D010350:Patient Credit and Collection; D011216:Practice Management, Medical / Q000191:economics