title: [Factors determining patient satisfaction with the pre-anaesthesia consultation].
abstract: OBJECTIVE
  To analyse patient satisfaction with care provided in the pre-anaesthetic consultation and its determining factors.
  
  
  METHODS
  An anonymous questionnaire was randomly distributed to patients attending a pre-anaesthesia clinic, which included 4 questions with 5 possible answers on a (very dissatisfied, dissatisfied, fairly satisfied, satisfied and very satisfied) categorical graduated scale related to punctuality, understanding of the information received, respectful treatment, and overall satisfaction. The fifth question was about the knowledge or the name of the anaesthesiologist who attended them. A binary logistic regression model was used, which identified the predictors of satisfaction, calculated the odds ratios, and their respective 95% confidence intervals.
  
  
  RESULTS
  A total of 4006 questionnaires were analysed, in which 99.2% (3966) of users rated as satisfied/very satisfied the question about the respectful treatment, 98.4% (3937) of the information received and understanding, 77.4% (3096) punctuality in attending, and 97, 6% (3909) overall satisfaction. Almost three-quarters (71%, 2844) did not know the name of the anaesthesiologist. Regression analysis associated the more satisfied with their treatment (OR 17.44; P<.0005) and the information received (OR 14.94, P<.0005), while punctuality (OR 5 40; P<.0005) was the factor that contributed less to the result.
  
  
  CONCLUSIONS
  In our population satisfaction in pre-anaesthesia consultation is due mainly to the communication skills of the anaesthesiologist.
authors.affiliation: Servicio de Anestesiología y Reanimación, Hospital de Valme, Sevilla, España. Electronic address: mercedes.echevarria@terra.com.
authors.forename: M
authors.initials: M
authors.lastname: Echevarria
authors.affiliation: Servicio de Anestesiología y Reanimación, Hospital de Valme, Sevilla, España.
authors.forename: P
authors.initials: P
authors.lastname: Ramos
authors.affiliation: Servicio de Anestesiología y Reanimación, Hospital de Valme, Sevilla, España.
authors.forename: F
authors.initials: F
authors.lastname: Caba
authors.affiliation: Servicio de Anestesiología y Reanimación, Hospital de Valme, Sevilla, España.
authors.forename: J
authors.initials: J
authors.lastname: López
authors.affiliation: Servicio de Anestesiología y Reanimación, Hospital de Valme, Sevilla, España.
authors.forename: C
authors.initials: C
authors.lastname: Almeida
authors.affiliation: Servicio de Anestesiología y Reanimación, Hospital de Valme, Sevilla, España.
authors.forename: C
authors.initials: C
authors.lastname: Cortes Gonzalez
mesh_terms: D000758:Anesthesia / Q000523:psychology; D000072080:Anesthesiologists; D003142:Communication; D006801:Humans; D007258:Informed Consent; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011300:Preoperative Care / Q000523:psychology*; D011446:Prospective Studies; D012494:Sampling Studies; D011795:Surveys and Questionnaires
keywords: Anaesthesia; Anestesia; Calidad asistencial; Patient satisfaction; Quality of health care; Satisfacción del paciente