title: Asking health and social care staff to go the extra QA mile.
authors.forename: Keith
authors.initials: K
authors.lastname: Hurst
mesh_terms: D019091:Critical Pathways / Q000592:standards; D006761:Hospitals / Q000592:standards; D006801:Humans; D007755:Laboratories, Hospital / Q000592:standards; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care; D014850:Waiting Lists