Information Issues and Contexts that Impair Team Based Communication Workflow: A Palliative Sedation Case Study.
Implementing team based workflows can be complex because of the scope of providers involved and the extent of information exchange and communication that needs to occur. While a workflow may represent the ideal structure of communication that needs to occur, information issues and contextual factors may impact how the workflow is implemented in practice. Understanding these issues will help us better design systems to support team based workflows. In this paper we use a case study of palliative sedation therapy (PST) to model a PST workflow and then use it to identify purposes of communication, information issues and contextual factors that impact them. We then suggest how our findings could inform health information technology (HIT) design to support team based communication workflows.
Telfer School of Management, University of Ottawa, Ottawa, ON, Canada.
Alex
A
Cornett
Telfer School of Management, University of Ottawa, Ottawa, ON, Canada.
Craig
C
Kuziemsky
D016022:Case-Control Studies; D003142:Communication; D055695:Electronic Prescribing; D006993:Hypnotics and Sedatives / Q000627:therapeutic use*; D033181:Information Dissemination / Q000379:methods; D007400:Interprofessional Relations; D017146:Models, Organizational; D009864:Ontario; D010166:Palliative Care / Q000458:organization & administration*; D010348:Patient Care Team / Q000458:organization & administration*; D057188:Workflow
D006993:Hypnotics and Sedatives