Usability Analysis Of A Customized Documentation System For Nurse Population-Health Managers.
The University of Missouri's population health management pilot employs 22 Nurse Care Managers (NCM) to manage medical casework for approximately 10,000 patients. We studied the NCMs' documentation system to identify interruptions to their clinical workflow, and identify missing functionality. We used an interview script and Morae software to observe and record five NCMs at work, measuring time on task, click counts, and task completion. We also documented quantitative and qualitative responses to a directed interview. All tasks were completed satisfactorily, with completion times of 443±275 seconds and click counts of 58±23. Surveys on a scale of 1 (worst) to 5 (best) scored "ease of use" at 3.4±1.1, "integration of functions" at 3.0±1.2, and "ease of learning" at 2.6±1.5. Overall, the system is functional and reliable but could be improved to support workflow.
University of Missouri Informatics Institute, Columbia, MO, USA.
Lincoln
L
Sheets
University of Missouri Informatics Institute, Columbia, MO, USA.
Zhijian
Z
Luan
University of Missouri School of Information Science & Learning Technologies, Columbia, MO, USA.
Tina
T
Dillon
D003258:Consumer Behavior; D003625:Data Collection / Q000706:statistics & numerical data; D004282:Documentation / Q000379:methods*; D006801:Humans; D009718:Nurse Administrators; D012985:Software Design; D014584:User-Computer Interface