Evaluating Business Value of IT in Healthcare: Three Clinical Practices from Australia and the US.
Exponentially increasing costs in healthcare coupled with poor quality and limited access have motivated the healthcare industry to turn to IS/IT solutions to overcome these issues and facilitate superior healthcare delivery. In an environment of rapid development of new clinical informatics solutions claiming to provide better healthcare delivery, there is a paucity of systematic frameworks to robustly measure the actual value of these systems. The promised business value of these solutions has been elusive; hence, this study offers an approach for the evaluation of the business value of health IS/IT solutions based on a conceptual model, which has been validated using three clinical case studies.
RMIT University Victoria, Australia.
Peter
P
Haddad
Cleveland Clinic, Ohio, USA.
Jonathan L
JL
Schaffer
RMIT University Victoria, Australia.
Nilmini
N
Wickramasinghe
D001315:Australia; D003198:Computer Simulation; D003362:Cost-Benefit Analysis / Q000191:economics / Q000379:methods*; D057286:Electronic Health Records / Q000191:economics* / Q000706:statistics & numerical data; D017048:Health Care Costs / Q000706:statistics & numerical data*; D050316:Medical Order Entry Systems / Q000191:economics* / Q000706:statistics & numerical data; D018803:Models, Economic; D009737:Nursing Records / Q000191:economics* / Q000706:statistics & numerical data; D014481:United States