Trust, Perceived Risk, Perceived Ease of Use and Perceived Usefulness as Factors Related to mHealth Technology Use.
Mobile technology use is nearly ubiquitous which affords the opportunity for using these technologies for modifying health related behaviors. At the same time, use of mobile health (mHealth) technology raises privacy and security concerns of consumers. The goal of this analysis was to understand the perceived ease of use, usefulness, risk and trust that contribute to behavioral intention to use a mobile application for meeting the healthcare needs of persons living with HIV (PLWH). To understand these issues, we conducted focus group sessions with 50 persons living with HIV and 30 HIV healthcare providers. We used the e-commerce acceptance model to analyze our focus group data. Findings from the study demonstrated the need for mHealth to be perceived as useful, easy to use, with little perceived risk accompanied by a measure of trust in the creators of the technology. Findings from this work can inform future work on patients and providers' perceptions of risk, trust, ease of use and usefulness of mHealth technology.
Columbia University School of Nursing, New York, NY, USA.
Rebecca
R
Schnall
Columbia University School of Nursing, New York, NY, USA.
Tracy
T
Higgins
Columbia University Department of Biomedical Informatics, New York, NY, USA.
William
W
Brown
HIV center, Division of Gender, Sexuality and Health NYS Psychiatric Institute and Columbia University, New York, NY, USA.
Alex
A
Carballo-Dieguez
Columbia University School of Nursing, New York, NY, USA.
Suzanne
S
Bakken
D001292:Attitude to Computers; D003197:Computer Literacy / Q000706:statistics & numerical data; D015658:HIV Infections / Q000523:psychology* / Q000628:therapy*; D006801:Humans; D062527:Meaningful Use / Q000706:statistics & numerical data; D009518:New York; D010342:Patient Acceptance of Health Care / Q000523:psychology* / Q000706:statistics & numerical data*; D017216:Telemedicine / Q000706:statistics & numerical data*; D035502:Trust; D014600:Utilization Review