Human Factors Predicting Failure and Success in Hospital Information System Implementations in Sub-Saharan Africa.
From 2007 through 2014, the authors participated in the implementation of open source hospital information systems (HIS) in 19 hospitals in Rwanda, Burundi, DR Congo, Congo-Brazzaville, Gabon, and Mali. Most of these implementations were successful, but some failed. At the end of a seven-year implementation effort, a number of risk factors, facilitators, and pragmatic approaches related to the deployment of HIS in Sub-Saharan health facilities have been identified. Many of the problems encountered during the HIS implementation process were not related to technical issues but human, cultural, and environmental factors. This study retrospectively evaluates the predictive value of 14 project failure factors and 15 success factors in HIS implementation in the Sub-Saharan region. Nine of the failure factors were strongly correlated with project failure, three were moderately correlated, and one weakly correlated. Regression analysis also confirms that eight factors were strongly correlated with project success, four moderately correlated, and two weakly correlated. The study results may help estimate the expedience of future HIS projects.
Department of Biostatistics and Medical Informatics, Vrije Universiteit Brussel, Brussels, Belgium.
Frank
F
Verbeke
Department of Biostatistics and Medical Informatics, Vrije Universiteit Brussel, Brussels, Belgium.
Gustave
G
Karara
Department of Biostatistics and Medical Informatics, Vrije Universiteit Brussel, Brussels, Belgium.
Marc
M
Nyssen
D017954:Africa South of the Sahara; D001291:Attitude of Health Personnel; D001292:Attitude to Computers; D003197:Computer Literacy / Q000706:statistics & numerical data*; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D006751:Hospital Information Systems / Q000706:statistics & numerical data*; D015279:Organizational Culture; D014600:Utilization Review