Characterization of Help Desk issues After the Implementation of an Emergency Department Electronic Health Record.
Electronic health records (EHRs) can produce significant disruption when first implemented. Successful implementations depend on the availability of technical and clinical support. We present a description of the frequency and types of issues raised during the first 12 months after the implementation of an EHR at a teaching hospital in Santiago, Chile.
Department of Internal Medicine, School of Medicine, Pontificia Universidad Católica de Chile, Santiago, Chile.
Daniel
D
Capurro
Department of Family Medicine, School of Medicine, Pontificia Universidad Católica de Chile, Santiago, Chile.
Mauricio
M
Soto
Department of Internal Medicine, School of Medicine, Pontificia Universidad Católica de Chile, Santiago, Chile.
Patricio
P
Giacaman
Department of Pediatrics, School of Medicine, Pontificia Universidad Católica de Chile, Santiago, Chile.
Silvia
S
Catalán
D057286:Electronic Health Records / Q000458:organization & administration / Q000706:statistics & numerical data; D004636:Emergency Service, Hospital / Q000458:organization & administration / Q000706:statistics & numerical data; D006801:Humans; D016730:Program Development