title: Process management.
abstract: Continuously meeting, and exceeding, the needs of our customers is one of the core requirements for any successful organization. This is no different for hospital trusts when providing secondary health services within the UK, they are continually in the spotlight to save costs and are bring urged to take on the role of 'small businesses' and have an independent view of their business and their stakeholders.
authors: Dawn L
authors: DL
authors: Stott
mesh_terms: D003363:Cost Control; D017598:Efficiency, Organizational; D006779:Hospitals, Public / Q000191:economics / Q000458:organization & administration*; D008330:Management Audit; D010043:Outcome and Process Assessment, Health Care; D006113:United Kingdom