title: Quality of emergency rooms and urgent care services: user satisfaction.
abstract: OBJECTIVE
  To evaluate the quality of emergency rooms and urgent care services according to the satisfaction of their users.
  
  
  METHODS
  A cross-sectional descriptive study with a quantitative approach. The sample comprised 136 users and was drawn at random. Data collection took place between October and November 2012 using a structured questionnaire.
  
  
  RESULTS
  Participants were mostly male (64.7%) aged less than 30 years (55.8%), and the predominant level of education was high school (54.4%). Among the items evaluated, those that were statistically associated with levels of satisfaction with care were waiting time, confidence in the service, model of care, and the reason for seeking care related to acute complaints, cleanliness, and comfortable environment.
  
  
  CONCLUSIONS
  Accessibility, hospitality, and infrastructure were considered more relevant factors for patient satisfaction than the cure itself.
authors: Universidade Estadual de Montes Claros, Montes Claros, MG, Brazil.
authors: Cássio de Almeida
authors: Cde A
authors: Lima
authors: Faculdade de Saúde Ibituruna, Montes Claros, MG, Brazil.
authors: Bruna Tatiane Prates dos
authors: BT
authors: Santos
authors: Faculdade de Saúde Ibituruna, Montes Claros, MG, Brazil.
authors: Dina Luciana Batista
authors: DL
authors: Andrade
authors: Faculdade de Saúde Ibituruna, Montes Claros, MG, Brazil.
authors: Francielle Alves
authors: FA
authors: Barbosa
authors: Universidade Estadual de Montes Claros, Montes Claros, MG, Brazil.
authors: Fernanda Marques da
authors: FM
authors: Costa
authors: Universidade Estadual de Montes Claros, Montes Claros, MG, Brazil.
authors: Jair Almeida
authors: JA
authors: Carneiro
mesh_terms: D000328:Adult; D000553:Ambulatory Care / Q000458:organization & administration* / Q000592:standards; D003430:Cross-Sectional Studies; D004636:Emergency Service, Hospital / Q000458:organization & administration* / Q000592:standards; D005069:Evaluation Studies as Topic; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011785:Quality Assurance, Health Care / Q000379:methods*; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires