title: Measuring Patients' Experience of Rehabilitation Services Across the Care Continuum. Part I: A Systematic Review of the Literature.
abstract: OBJECTIVE
  To identify empirically tested survey instruments designed to measure patient experience across a rehabilitative care system.
  
  
  METHODS
  A comprehensive search was conducted of the MEDLINE (PubMed), CINAHL (EBSCO), and PsycINFO (APA PsycNET) databases from 2004 to 2014. Further searches were conducted in relevant journals and the reference lists of the final accepted articles.
  
  
  METHODS
  Of 2472 articles identified, 33 were selected for inclusion and analysis. Articles were excluded if they were unrelated to rehabilitative care, were anecdotal or descriptive reports, or had a veterinary, mental health, palliative care, dental, or pediatric focus. Four reviewers performed the screening process. Interrater reliability was confirmed through 2 rounds of title review (30 articles each) and 1 round of abstract review (10 articles), with an average κ score of .69.
  
  
  METHODS
  Data were extracted related to the instrument, study setting, and patient characteristics, including treated disease, type of rehabilitation (eg, occupational or physical therapy), methodology, sample size, and level of evidence.
  
  
  RESULTS
  There were 25 discrete measurement instruments identified in the 33 articles evaluated. Seven of the instruments originated outside of the rehabilitative care sector, and only 1 measured service experience across the care continuum.
  
  
  CONCLUSIONS
  As providers move to integrate rehabilitative care across the continuum from hospital to home, patients experience a system of care. Research is required to develop psychometrically tested instruments that measure patients' experience across a rehabilitative system.
authors: Lazaridis School of Business and Economics/Health Studies, Wilfrid Laurier University, Brantford, ON, Canada. Electronic address: jmcmurray@wlu.ca.
authors: Josephine
authors: J
authors: McMurray
authors: School of Public Health and Health Systems, University of Waterloo, Waterloo, ON, Canada.
authors: Heather
authors: H
authors: McNeil
authors: School of Public Health and Health Systems, University of Waterloo, Waterloo, ON, Canada.
authors: Claire
authors: C
authors: Lafortune
authors: School of Public Health and Health Systems, University of Waterloo, Waterloo, ON, Canada.
authors: Samantha
authors: S
authors: Black
authors: School of Public Health and Health Systems, University of Waterloo, Waterloo, ON, Canada.
authors: Jeanette
authors: J
authors: Prorok
authors: School of Public Health and Health Systems, University of Waterloo, Waterloo, ON, Canada.
authors: Paul
authors: P
authors: Stolee
mesh_terms: D006801:Humans; D063868:Patient Outcome Assessment; D017060:Patient Satisfaction; D012046:Rehabilitation / Q000592:standards*; D011795:Surveys and Questionnaires
keywords: Patient participation; Quality indicators, health care; Rehabilitation; Review, systematic