title: [Balanced scorecard in health].
abstract: OBJECTIVE
  To evaluate the installation of strategies in the higher complexity hospitals (HMC, in Spanish) of public health in Chile starting from the results of the Balanced Scorecard (BSC), during the years 2011-2012.
  
  
  METHODS
  The implementation of the BSC is described, the strategies and indicators identified, and the results of the 57 HMC compared and analyzed.
  
  
  RESULTS
  Starting from the comparison of the results it is discovered that the BSC allows to evaluate the installation of the strategies.
  
  
  CONCLUSIONS
  Differences are identified in the installation of the strategies by geographical area, with North presenting a higher score (20.21), followed by Center (10.41) and South (19.50), which can be explained by the size and complexity of this establishments, variables that should be incorporated in the evaluation of the results of the BSC.
authors: Departamento de Gestión Empresarial, Facultad de Ciencias Empresariales, Universidad del Bío Bío, Chillán, Ñuble, Chile.
authors: Carolina Elena
authors: CE
authors: Leyton-Pavez
authors: Departamento de Administración y Auditoría, Facultad de Ciencias Empresariales, Universidad del Bío-Bío, Concepción, Chile.
authors: Patricia Carolina
authors: PC
authors: Huerta-Riveros
authors: Servicio de Salud Ñuble, Chillán, Chile.
authors: Iván Renato
authors: IR
authors: Paúl-Espinoza
mesh_terms: D002677:Chile; D019538:Health Care Surveys; D006284:Health Plan Implementation; D006779:Hospitals, Public / Q000592:standards*; D006801:Humans; D058996:Quality Improvement; D019984:Quality Indicators, Health Care