title: Information Architecture for Quality Management Support in Hospitals.
abstract: Quality Management occupies a strategic role in organizations, and the adoption of computer tools within an aligned information architecture facilitates the challenge of making more with less, promoting the development of a competitive edge and sustainability. A formal Information Architecture (IA) lends organizations an enhanced knowledge but, above all, favours management. This simplifies the reinvention of processes, the reformulation of procedures, bridging and the cooperation amongst the multiple actors of an organization. In the present investigation work we planned the IA for the Quality Management System (QMS) of a Hospital, which allowed us to develop and implement the QUALITUS (QUALITUS, name of the computer application developed to support Quality Management in a Hospital Unit) computer application. This solution translated itself in significant gains for the Hospital Unit under study, accelerating the quality management process and reducing the tasks, the number of documents, the information to be filled in and information errors, amongst others.
authors: Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal, amrocha@dei.uc.pt.
authors: Álvaro
authors: Á
authors: Rocha
authors: Jorge
authors: J
authors: Freixo
mesh_terms: D006739:Hospital Administration; D006801:Humans; D007256:Information Systems / Q000458:organization & administration*; D011787:Quality of Health Care; D012985:Software Design; D017749:Total Quality Management / Q000458:organization & administration*