title: Development of Integrated Public Administration Custom Services in Hungary.
abstract: The paper is a case-study introducing a national project in Hungary establishing a countrywide public administration customer service system where accessibility was a key issue. Starting from the concept the paper describes the methods and organisational background how accessible design was integrated in the planning method and gives a feedback of site experiences.
authors: Project Office for Development of Integrated Customer Services, Office of Public Administration and Justice, Hungary.
authors: Tamas
authors: T
authors: Laki
mesh_terms: D006078:Government Programs; D006801:Humans; D006814:Hungary; D016730:Program Development; D015397:Program Evaluation; D011635:Public Health Administration / Q000191:economics / Q000379:methods*; D011641:Public Relations