title: Beyond qualitative and subjective techniques to assess usability of banking interfaces for senior citizens.
abstract: Senior citizens can benefit from banking services but the lack of usability hampers this possibility. New approaches based on physiological response, eye tracking and user movement analysis can provide more information during interface interaction. This research shows the differences depending on user knowledge and use of technology, gender and type of interface.
authors: Instituto de Biomecánica de Valencia.
authors: José
authors: J
authors: Laparra-Hernández
authors: Instituto de Biomecánica de Valencia.
authors: Enric
authors: E
authors: Medina
authors: Instituto de Biomecánica de Valencia.
authors: María
authors: M
authors: Sancho
authors: Instituto de Biomecánica de Valencia.
authors: Carolina
authors: C
authors: Soriano
authors: Instituto de Biomecánica de Valencia.
authors: Juanvi
authors: J
authors: Durá
authors: Instituto de Biomecánica de Valencia.
authors: Ricard
authors: R
authors: Barberà-Guillem
authors: Instituto de Biomecánica de Valencia.
authors: Rakel
authors: R
authors: Poveda-Puente
mesh_terms: D000367:Age Factors; D000368:Aged; D000067012:Banking, Personal / Q000379:methods*; D004562:Electrocardiography; D004576:Electromyography; D005133:Eye Movements; D005260:Female; D005712:Galvanic Skin Response; D006339:Heart Rate; D006801:Humans; D008297:Male; D012107:Research Design; D012737:Sex Factors; D014584:User-Computer Interface