Evaluating the VERA framework for communication.
This article describes an evaluation of the use of the VERA (validation, emotion, reassurance, activity) framework for communication in a practice development unit at North Essex Partnership University NHS Foundation Trust. Staff of two older-adult inpatient wards in the Crystal Centre received training on the VERA framework and applied it to their practice. They found the VERA framework to be practical and user friendly, and to result in compassionate communication. Staff found that focusing on meaningful, creative interactions with service users and making a connection with these individuals is important.
Anglia Ruskin University, Chelmsford, Essex, England.
Dave
D
Hawkes
Anglia Ruskin University, Chelmsford, Essex, England.
David
D
Hingley
North Essex Partnership University Foundation Trust, The Kingswood Centre, Colchester, Essex, England.
Stephen
S
Wood
North Essex Partnership University Foundation Trust, The Crystal Centre, Chelmsford, Essex, England.
Amanda
A
Blackhall
D003142:Communication; D006801:Humans; D007318:Inservice Training; D009723:Nurse-Patient Relations; D015397:Program Evaluation; D006113:United Kingdom
Communication; compassionate care; feedback; inpatients; interpersonal skills; older adults