title: Is the introduction of an accreditation program likely to generate organization-wide quality, change and learning?
abstract: OBJECTIVE
  This research assesses whether integration of Accreditation Canada's program brings about change and organizational learning.
  
  
  METHODS
  Two health organizations, the Health Authority of Anguilla and the Ca' Foncella Opetale di Treviso, are studied on three levels: (1) members; (2) accreditation teams; and (3) organization. The methods used to collect data consisted of individual questionnaires administered to team members, semi-formal interviews with team leaders and quality coordinators, a documentation review and periodic assessments of compliance with the standards.
  
  
  RESULTS
  The findings indicate that the organizations made strategic, organizational and relational changes. They improved their systems and management practices as well as their internal and external communications. There was also useful learning by individuals, teams and the organizations. Individual learning involved quality practice, client-focused approach, risk management, ethics, participatory management and assessment of services. The "self-assessment" and "make improvements and follow up on recommendations" stages of the accreditation cycle contributed the most to change and organizational learning. The interdisciplinary accreditation teams were the preferred vehicle for achieving these changes and this learning.
  
  
  CONCLUSIONS
  The Health Authority of Anguilla and Ca' Foncella Opetale di Treviso have gradually improved their level of compliance with the standards in all quality dimensions. However, improvement in the overall compliance level was below the program's minimum requirements to obtain accreditation status without major restrictions. The scope of the changes and learning achieved raises the issue of the capacity of organizations to formalize this new knowledge throughout the organization. Copyright © 2015 John Wiley & Sons, Ltd.
authors.affiliation: Dép. écon. agroalim. sc. consommat., Université Laval, Quebec City, Quebec,, Canada.
authors.forename: Gilles
authors.initials: G
authors.lastname: Lanteigne
authors.affiliation: Dép. écon. agroalim. sc. consommat., Université Laval, Quebec City, Quebec,, Canada.
authors.forename: Chantal
authors.initials: C
authors.lastname: Bouchard
mesh_terms: D000068:Accreditation; D000811:Anguilla; D000818:Animals; D003695:Delivery of Health Care / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D007407:Interviews as Topic; D007558:Italy; D007858:Learning; D009936:Organizational Innovation; D058996:Quality Improvement / Q000458:organization & administration*; D011795:Surveys and Questionnaires
keywords: accreditation; healthcare standards; level of compliance; organizational change; organizational learning