title: Subjective Quality Information: Effects of Patient Experience Outcomes and Display Formats on Evaluation and Choice Intentions.
abstract: This study analyzes the impact of subjective quality information in the form of aggregate patient experience outcomes on respondent evaluation and intended choice of hospitals. We compared clinical performance-based quality measures (i.e., wound infection rates) with participant evaluations and choice intentions when they were additionally provided with subjective quality information (i.e., patient experience outcomes in different display formats). Results suggest that patient experience outcomes significantly affected the evaluations and choice intentions. Additionally, we found significant effects of subjective information display formats. Limitations, directions for future research, and implications for publishing subjective quality information in health care markets are discussed.
authors.affiliation: a Department of Law and Economics , Saarland University , Saarbrücken , Germany.
authors.forename: Martin
authors.initials: M
authors.lastname: Dietrich
authors.affiliation: b Department of Economics and Behavioral Sciences , University of Freiburg , Freiburg , Germany.
authors.forename: Simone
authors.initials: S
authors.lastname: Renner
mesh_terms: D000328:Adult; D002755:Choice Behavior; D005260:Female; D006761:Hospitals; D006801:Humans; D033181:Information Dissemination; D008297:Male; D063868:Patient Outcome Assessment; D019984:Quality Indicators, Health Care / Q000592:standards*; D055815:Young Adult
keywords: health care quality information; hospital choice; hospital evaluation; information display format; patient experience outcomes