title: Implementation of a Quality Improvement Process Aimed to Deliver Higher-Value Physical Therapy for Patients With Low Back Pain: Case Report.
abstract: OBJECTIVE
  The current state of health care demands higher-value care. Due to many barriers, clinicians routinely do not implement evidence-based care even though it is known to improve quality and reduce cost of care. The purpose of this case report is to describe a theory-based, multitactic implementation of a quality improvement process aimed to deliver higher-value physical therapy for patients with low back pain.
  
  
  METHODS
  Patients were treated from January 2010 through December 2014 in 1 of 32 outpatient physical therapy clinics within an academic health care system. Data were examined from 47,755 patients (mean age=50.3 years) entering outpatient physical therapy for management of nonspecific low back pain, with or without radicular pain. Development and implementation tactics were constructed from adult learning and change management theory to enhance adherence to best practice care among 130 physical therapists. A quality improvement team implemented 4 tactics: establish care delivery expectations, facilitate peer-led clinical and operational teams, foster a learning environment focused on meeting a population's needs, and continuously collect and analyze outcomes data. Physical therapy utilization and change in functional disability were measured to assess relative cost and quality of care. Secondarily, charge data assessed change in physical therapists' application of evidence-based care.
  
  
  RESULTS
  Implementation of a quality improvement process was measured by year-over-year improved clinical outcomes, decreased utilization, and increased adherence to evidence-based physical therapy, which was associated with higher-value care.
  
  
  CONCLUSIONS
  When adult learning and change management theory are combined in quality improvement efforts, common barriers to implementing evidence-based care can be overcome, creating an environment supportive of delivering higher-value physical therapy for patients with low back pain.
authors.affiliation: E. Karlen, MPT, Orthopedic Service Line, Fairview Health Services, 2450 Riverside Ave S, COB-410, Minneapolis, MN 55454 (USA). ekarlen1@fairview.org.
authors.forename: Emily
authors.initials: E
authors.lastname: Karlen
authors.affiliation: B. McCathie, MEd, ATC, Orthopedic Service Line, Fairview Health Services.
authors.forename: Becky
authors.initials: B
authors.lastname: McCathie
mesh_terms: D000328:Adult; D005260:Female; D006284:Health Plan Implementation / Q000706:statistics & numerical data*; D006801:Humans; D017116:Low Back Pain / Q000453:epidemiology / Q000534:rehabilitation*; D008297:Male; D008875:Middle Aged; D019982:Organizational Case Studies; D009936:Organizational Innovation; D017063:Outcome Assessment, Health Care; D026741:Physical Therapy Modalities / Q000458:organization & administration*; D058996:Quality Improvement / Q000458:organization & administration*; D016896:Treatment Outcome; D014481:United States