title: [Pediatric consultation receptionist, at the crossroads of two professions].
abstract: As part of the reorganisation of a paediatric consultations department, the observation of the reception staff and its analysis opened up a discussion around the hospital's usual approach of separating administrative and nursing activities. Focusing on theoretical concepts of clinical analysis of work, the fonction of the reception staff was analysed in detail, revealing at the same time its invisible, often indescribable character.
authors.affiliation: Institut de formation, recherche, animation, sanitaire et social, 2 bis rue Émile Pelletier, 31100 Toulouse, France. Electronic address: clairemt@hotmail.fr.
authors.forename: Claire
authors.initials: C
authors.lastname: Marchand-Tonel
mesh_terms: D005602:France; D006282:Health Personnel; D006801:Humans; D010372:Pediatrics; D012017:Referral and Consultation
keywords: auxiliaire de puériculture; care relationship; child health nursing assistant; consultation; medical secretary; professionalisation; professionnalisation; reception; relation de soins; secrétaire médicale; travail; work