title: Internal and external customers - the health service's heart.
authors.forename: Keith
authors.initials: K
authors.lastname: Hurst
mesh_terms: D006291:Health Policy; D006801:Humans; D010358:Patient Participation; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D011787:Quality of Health Care / Q000458:organization & administration*; D012052:Reimbursement, Incentive