title: Perceived quality of physiotherapy services among informal caregivers of children with cerebral palsy in Ibadan, Nigeria.
abstract: OBJECTIVE
  Effective physiotherapy intervention for children with cerebral palsy (CP) requires that expectations of their caregivers be incorporated into treatment plans and strategies. This study explored the perceived Quality of Physiotherapy (QoP) for children with CP in Ibadan, Nigeria
  
  
  METHODS
  This cross-sectional survey explored the perceived QoP using the SERVQUAL instrument among informal caregivers of children with CP from two different healthcare facilities. Data was analysed using Mann Whiney U and Wilcoxon Signed Rank tests at p ≤ 0.05.
  
  
  RESULTS
  Fifty-three informal caregivers (50 females, 3 males) of children with CP (32 males, 21 females) were surveyed. Fourth-fifths (81.13%) of the caregivers perceived the QoP service for their children as poor. The highest negative and positive ranks were in the tangible and responsiveness dimensions of the SERVQUAL respectively.
  
  
  CONCLUSIONS
  The study demonstrated that caregivers of children with CP perceived the quality of physiotherapy provided for their children as poor. This poor perception is related more to the tangible dimension of care. Strategies to improve care environment for children with CP and their informal caregivers should be implemented to engender satisfaction with care.
authors.forename: Olubukola A
authors.initials: OA
authors.lastname: Olaleye
authors.forename: Talhatu K
authors.initials: TK
authors.lastname: Hamzat
authors.forename: Modinat O
authors.initials: MO
authors.lastname: Oloso
mesh_terms: D000328:Adult; D017028:Caregivers / Q000523:psychology*; D002547:Cerebral Palsy / Q000534:rehabilitation*; D003430:Cross-Sectional Studies; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009549:Nigeria; D017060:Patient Satisfaction; D026741:Physical Therapy Modalities / Q000592:standards*; D011787:Quality of Health Care; D011795:Surveys and Questionnaires; D016896:Treatment Outcome
keywords: Caregivers; cerebral palsy; perceived service quality; physiotherapy