title: Half of complaints about hospitals concern poor communication and attitude.
authors.affiliation: The BMJ.
authors.forename: Zosia
authors.initials: Z
authors.lastname: Kmietowicz
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D003951:Diagnostic Errors; D004739:England; D006761:Hospitals; D006801:Humans; D011369:Professional-Patient Relations; D013222:State Medicine