title: Finding brilliance using positive organizational scholarship in healthcare.
abstract: Positive organizational scholarship in healthcare (POSH) suggests that, to promote widespread improvement within health services, focusing on the good, the excellent, and the brilliant is as important as conventional approaches that focus on the negative, the problems, and the failures. POSH offers different opportunities to learn from and build resilient cultures of safety, innovation, and change. It is not separate from tried and tested approaches to health service improvement--but rather, it approaches this improvement differently. The paper aims to discuss these issues.
  
  
  
  POSH, appreciative inquiry (AI) and reflective practice were used to inform an exploratory investigation of what is good, excellent, or brilliant health service management.
  
  
  
  The researchers identified new characteristics of good healthcare and what it might take to have brilliant health service management, elucidated and refined POSH, and identified research opportunities that hold potential value for consumers, practitioners, and policymakers.
  
  
  
  The secondary data used in this study offered limited contextual information.
  
  
  
  This approach is a platform from which to: identify, investigate, and learn about brilliant health service management; and inform theory and practice.
  
  
  
  POSH can help to reveal what consumers and practitioners value about health services and how they prefer to engage with these services.
  
  
  
  Using POSH, this paper examines what consumers and practitioners value about health services; it also illustrates how brilliance can be theorized into health service management research and practice.
authors.forename: Ann
authors.initials: A
authors.lastname: Dadich
authors.forename: Liz
authors.initials: L
authors.lastname: Fulop
authors.forename: Mary
authors.initials: M
authors.lastname: Ditton
authors.forename: Steven
authors.initials: S
authors.lastname: Campbell
authors.forename: Joanne
authors.initials: J
authors.lastname: Curry
authors.forename: Kathy
authors.initials: K
authors.lastname: Eljiz
authors.forename: Anneke
authors.initials: A
authors.lastname: Fitzgerald
authors.forename: Kathryn J
authors.initials: KJ
authors.lastname: Hayes
authors.affiliation: Macquarie Graduate School of Management, Macquarie University, Ryde, Australia.
authors.forename: Carmel
authors.initials: C
authors.lastname: Herington
authors.forename: Godfrey
authors.initials: G
authors.lastname: Isouard
authors.forename: Leila
authors.initials: L
authors.lastname: Karimi
authors.forename: Anne
authors.initials: A
authors.lastname: Smyth
mesh_terms: D001291:Attitude of Health Personnel; D003363:Cost Control / Q000379:methods / Q000592:standards; D006298:Health Services Administration / Q000191:economics / Q000592:standards*; D006302:Health Services Research / Q000379:methods / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D009936:Organizational Innovation; D061214:Patient Safety / Q000592:standards*; D017060:Patient Satisfaction
keywords: Management; Methodology; Organizational behaviour