title: The Personality of Caregiving and the Three Transformational Steps to Move from Conflict to Collaboration.
abstract: There are books and experts that use slogans and sayings that claim to affect workplace employee engagement. However, healthcare is unique. None of these experts seem particularly focused on or remotely interested in, or even able to recognize, the unique opportunity we have in a healthcare setting when it comes to engagement. The differentiation is the personalities of the people who migrate to healthcare careers and professions. The personalities of the family caregivers that fill our lobbies, cubicles, and exam tables need to be considered when we talk about "engagement." This article briefly describes three transformational steps to begin moving healthcare employees and customers/clients from motivations of self-actualization to team engagement.
authors.forename: Lon
authors.initials: L
authors.lastname: Kieffer
mesh_terms: D003299:Cooperative Behavior; D006801:Humans; D009042:Motivation; D017008:Negotiating; D010551:Personality; D011209:Power, Psychological; D011216:Practice Management, Medical / Q000458:organization & administration*; D017132:Workplace / Q000523:psychology*