title: [Communication training MultiTANDEMplus – A contribution to improve communication between professional caregivers and physicians].
abstract: BACKGROUND
  Failures of communication between professional caregivers and physicians affect the quality of supply of nursing home residents.
  
  
  OBJECTIVE
  As part of a model project it was aimed to develop a training for caregivers to improve communication and promote cooperation with physicians.
  
  
  METHODS
  For the needs assessment as a basis to develop the training 56 professional caregivers and 40 physicians engaged in nursing home care answered questionnaires regarding their cooperation. Based on these results a module for communication between professional caregivers and physicians was developed and adapted the TANDEM communication training for caregivers by Haberstroh and Pantel (2011). 25 professional caregivers in leading positions have been trained as multipliers in order to provide their colleagues the communication training with the additional element (TANDEMplus). TANDEMplus was evaluated in forms of reflection rounds and feedback questionnaires.
  
  
  RESULTS
  254 professional caregivers, housekeeping staff and daytime companions participated in a complete TANDEMplus training by the multipliers until July 2014. The implementation of their developed communication strategies into practice was experienced positively by the participants.
  
  
  CONCLUSIONS
  The module “communication with physicians” is relevant for professional caregivers to raise awareness of their own competence and facilitate a structured information exchange at eye level. The training of multipliers was executed in order to ensure transfer effects and sustainability.
authors.affiliation: 1 Institut für Gerontologie, Ruprecht-Karls-Universität Heidelberg.
authors.forename: Inga
authors.initials: I
authors.lastname: Meyer-Kühling
authors.affiliation: 1 Institut für Gerontologie, Ruprecht-Karls-Universität Heidelberg.|5 Sektion Gerontopsychiatrie, Universitätsklinikum Heidelberg.
authors.forename: Britta
authors.initials: B
authors.lastname: Wendelstein
authors.affiliation: 2 Institut für Allgemeinmedizin, Arbeitsbereich Altersmedizin mit Schwerpunkt Psychogeriatrie und klinische Gerontologie, Goethe-Universität Frankfurt am Main.
authors.forename: Johannes
authors.initials: J
authors.lastname: Pantel
authors.affiliation: 3 Agaplesion Bethanien Krankenhaus Heidelberg.
authors.forename: Norbert
authors.initials: N
authors.lastname: Specht-Leible
authors.affiliation: 4 Poliklinik für Zahnärztliche Prothetik, Universitätsklinikum Heidelberg.
authors.forename: Andreas
authors.initials: A
authors.lastname: Zenthöfer
authors.affiliation: 1 Institut für Gerontologie, Ruprecht-Karls-Universität Heidelberg.|5 Sektion Gerontopsychiatrie, Universitätsklinikum Heidelberg.
authors.forename: Johannes
authors.initials: J
authors.lastname: Schröder
mesh_terms: D000368:Aged; D001291:Attitude of Health Personnel; D003299:Cooperative Behavior; D003479:Curriculum; D004493:Education; D005851:Geriatric Nursing / Q000193:education*; D005858:Germany; D006707:Homes for the Aged; D006801:Humans; D007318:Inservice Training; D033183:Interdisciplinary Communication; D017145:Models, Educational; D009735:Nursing Homes; D019555:Physician-Nurse Relations; D011795:Surveys and Questionnaires; D013663:Teaching
keywords: Altenpflegeheim; Kommunikation; Kooperation mit Ärzten; Multiplikatorenschulung; TANDEM; communication; cooperation with physicians; nursing home; training for multipliers