title: Quality Improvement Project to Improve Patient Satisfaction With Pain Management: Using Human-Centered Design.
abstract: In this quality improvement project, our health system developed a comprehensive, patient-centered approach to improving inpatient pain management and assessed its impact on patient satisfaction across 21 medical centers. Using human-centered design principles, a bundle of 6 individual and team nursing practices was developed. Patient satisfaction with pain management, as measured by the Hospital Consumer Assessment of Healthcare Providers and Systems pain composite score, increased from the 25th to just under the 75th national percentile.
authors.affiliation: Kaiser Permanente Santa Clara Medical Center, Santa Clara, California (Ms Trail-Mahan); and Kaiser Permanente Innovation Consultancy, Oakland, California (Mr Heisler and Ms Katica).
authors.forename: Tracy
authors.initials: T
authors.lastname: Trail-Mahan
authors.forename: Scott
authors.initials: S
authors.lastname: Heisler
authors.forename: Mary
authors.initials: M
authors.lastname: Katica
mesh_terms: D017144:Focus Groups; D006801:Humans; D007407:Interviews as Topic; D009740:Nursing Staff / Q000193:education; D059408:Pain Management / Q000379:methods*; D017060:Patient Satisfaction; D018802:Patient-Centered Care; D058996:Quality Improvement / Q000458:organization & administration*