title: Patient satisfaction constructs.
abstract: OBJECTIVE
  The purpose of this paper is to examine the five-factor structure of patients' satisfaction constructs toward private healthcare service providers.
  
  
  METHODS
  This research is a cross-sectional study. A questionnaire-based survey was conducted with previous and current Bangladeshi patients. Exploratory factor analysis was employed to extract the underlying constructs.
  
  
  RESULTS
  Five underlying dimensions that play a significant role in structuring the satisfaction perceived by Bangladeshi private healthcare patients are identified in this study. Practical implications - The main contribution of this study is identifying the dimensions of satisfaction perceived by Bangladeshi patients regarding private healthcare service providers.
  
  
  CONCLUSIONS
  Healthcare managers adopt the five identified underlying construct items in their business practices to improve their respective healthcare efficiency while ensuring overall customer satisfaction.
authors.affiliation: Faculty of Languages and Management, International Islamic University Malaysia, Gombak, Malaysia.
authors.forename: Muhammad Sabbir
authors.initials: MS
authors.lastname: Rahman
authors.forename: Aahad M
authors.initials: AM
authors.lastname: Osmangani
mesh_terms: D001459:Bangladesh; D003430:Cross-Sectional Studies; D005163:Factor Analysis, Statistical; D005260:Female; D005102:Health Expenditures; D016304:Hospitals, Private / Q000191:economics / Q000458:organization & administration*; D006801:Humans; D008297:Male; D017060:Patient Satisfaction; D010465:Perception; D011787:Quality of Health Care / Q000191:economics / Q000458:organization & administration*; D011795:Surveys and Questionnaires
keywords: Corporate image; Costs; External uncontrollable influence; Functional quality; Internal controllable influence; Technical quality