title: Benefits of a narrative culture.
abstract: LOOKING BACK over the past 20 years, the healthcare challenges we faced then are similar to those we face now. They may be heightened, but they still concern quality and safety, healthcare equity, cost constraints, and regulatory requirements.
authors.affiliation: Massachusetts General Hospital, Boston, Massachusetts, USA.
authors.forename: Marianne
authors.initials: M
authors.lastname: Ditomassi
authors.affiliation: Massachusetts General Hospital, Boston, Massachusetts, USA.
authors.forename: Jeanette
authors.initials: J
authors.lastname: Erickson
authors.affiliation: Institute for Patient Care at Massachusetts General Hospital, Boston, Massachusetts, USA.
authors.forename: Mary
authors.initials: M
authors.lastname: Smith
authors.affiliation: Massachusetts General Hospital, Boston, Massachusetts, USA.
authors.forename: Susan
authors.initials: S
authors.lastname: Sabia
mesh_terms: D006801:Humans; D033262:Narration; D009732:Nursing Care; D015279:Organizational Culture