title: A model for effective planning of SME support services.
abstract: This paper presents a model for effective planning of support services for small and medium-sized enterprises (SMEs). The idea is to scrutinize and measure the suitability of support services in order to give recommendations for the improvement of a support planning process. We examined the applied support services and matched them with the problems and needs of SMEs, based on the survey conducted in 2013 on a sample of 336 SMEs in Serbia. We defined and analysed the five research questions that refer to support services, their consistency with the SMEs' problems and needs, and the relation between the given support and SMEs' success. The survey results have shown a statistically significant connection between them. Based on this result, we proposed an eight-phase model as a method for the improvement of support service planning for SMEs. This model helps SMEs to plan better their requirements in terms of support; government and administration bodies at all levels and organizations that provide support services to understand better SMEs' problems and needs for support.
authors.affiliation: University of Belgrade, Faculty of Organisational Sciences, Jove Ilića 154, Serbia. Electronic address: zoran.rakicevic@fon.bg.ac.rs.
authors.forename: Zoran
authors.initials: Z
authors.lastname: Rakićević
authors.affiliation: University of Belgrade, Faculty of Organisational Sciences, Jove Ilića 154, Serbia.
authors.forename: Jasmina
authors.initials: J
authors.lastname: Omerbegović-Bijelović
authors.affiliation: University of Belgrade, Faculty of Organisational Sciences, Jove Ilića 154, Serbia.
authors.forename: Danica
authors.initials: D
authors.lastname: Lečić-Cvetković
mesh_terms: D003253:Consultants; D006801:Humans; D007318:Inservice Training; D019359:Knowledge; D008611:Mentors; D020380:Needs Assessment / Q000458:organization & administration; D016730:Program Development / Q000191:economics / Q000379:methods*; D015397:Program Evaluation / Q000191:economics / Q000379:methods*; D055771:Serbia; D058012:Small Business / Q000191:economics / Q000458:organization & administration*; D060756:Social Networking
keywords: Model; Small and medium-sized enterprises (SMEs); Suitability; Support planning; Support services