Patient Satisfaction With Nursing Care: Measuring Outcomes in an International Setting.
OBJECTIVE
The purpose of this study was to assess patient satisfaction with nursing care.


BACKGROUND
Patients' satisfaction with nursing care is considered an important factor in explaining patients' perceptions of service quality.


METHODS
The study was conducted in a major tertiary hospital in Riyadh, Saudi Arabia. An exploratory approach utilizing cross-sectional survey design was used. Data were collected from 424 patients through patients' interviews using the Arabic version of the Newcastle Satisfaction With Nursing Scale.


RESULTS
The results showed a high level of satisfaction among patients in all hospital areas. Female patients were significantly more satisfied than males with no differences among other groups.


CONCLUSIONS
Patient satisfaction with nursing care remains an important factor in explaining patients' perceptions of service quality. International healthcare settings should systematically monitor the relationship between nursing care and experience to support quality care provision.
Author Affiliations: Associate Professor (Dr Alasad), Faculty of Nursing, University of Jordan, Amman, Jordan; Lecturer (Mr Abu Tabar), College of Nursing, King Saud bin Abdulaziz University for Health Sciences, Riyadh, Saudi Arabia; and Assistant Professor (Dr AbuRuz), Department of Clinical Nursing, Applied Science University, Amman, Jordan.
Jafar
J
Alasad
Nazih
N
Abu Tabar
Mohannad Eid
ME
AbuRuz
D000328:Adult; D003430:Cross-Sectional Studies; D003466:Cultural Characteristics; D005260:Female; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D057184:Practice Patterns, Nurses'; D012529:Saudi Arabia