[Embracement with risk classification in the emergency department from the perspective of older adults].
OBJECTIVE
To assess practices of embracement at the patient intake area of the emergency department of Porto Alegre Clinicas Hospital from the perspective of the older adults.


METHODS
Qualitative investigation using the case study approach with 30 older adults trough semi-structured interview between July by November 2010. Data were assessed by thematic analysis with the Nvivo software suite.


RESULTS
Responses focused on wait times and on the role of nurses in patient classification. User embracement practices enhanced the work process and highlighted the direct contact between nurses and users.


CONCLUSIONS
The care needs of the older adults, the respect for the assessment protocol intervals and work on internal and external network can be improved in order to qualify attention to these patients.
Hospital de Clínicas de Porto Alegre, Porto Alegre, Rio Grande do Sul, Brasil.
Ana Valéria Furquim
AV
Gonçalves
Escola de Enfermagem, Universidade Federal do Rio Grande do Sul, Porto Alegre, Rio Grande do Sul, Brasil.
Carla Cristiane Kottwitz
CC
Bierhals
Escola de Enfermagem, Universidade Federal do Rio Grande do Sul, Porto Alegre, Rio Grande do Sul, Brasil.
Lisiane Manganelli Girardi
LM
Paskulin
D000368:Aged; D000369:Aged, 80 and over; D004636:Emergency Service, Hospital; D005260:Female; D005851:Geriatric Nursing; D006801:Humans; D008297:Male; D008875:Middle Aged; D010343:Patient Admission; D018570:Risk Assessment