[Comprehension of community healthcare agents on the National Humanization Policy].
OBJECTIVE
To identify the comprehension of Community Healthcare Agents on the National Humanization Policy (NHP), as well as to analyze whether they recognize healthcare actions developed in their daily lives, as those established by the NHP.


METHODS
Exploratory and descriptive qualitative research, conducted between June and September 2013, with 15 Community Healthcare Agents of the Family Health Strategy Program in a city located in the West of Sao Paulo state. The data collection was conducted through individual interviews, using a semi-structured script and submitted to content analysis.


RESULTS
Two categories emerged: "Superficial knowledge: an obstacle to the construction of humanized care" and "Actions of humanized health: trying to get closer".


CONCLUSIONS
The basic concepts of NHP are part of the knowledge of these professionals, but the understanding they possess is superficial, which directly affects the actions provided to the community.
Universidade do Oeste Paulista, Presidente Prudente, São Paulo, Brasil.
Leila Cristiane
LC
Zanfolim
Universidade do Oeste Paulista, Presidente Prudente, São Paulo, Brasil.
Ana Carolina
AC
de Fáccio Azevedo
Faculdade de Medicina de São José do Rio Preto, São José do Rio Preto, São Paulo, Brasil.
Lara
L
de Almeida Santos
Departamento de Enfermagem, Universidade do Oeste Paulista, Presidente Prudente, São Paulo, Brasil.
Aline Aparecida
AA
Buriola
D001938:Brazil; D003153:Community Health Services; D032882:Comprehension; D006291:Health Policy; D006808:Humanism; D006801:Humans; D011634:Public Health