Perceptions of New Nurses Concerning Incivility in the Workplace.
BACKGROUND
Although an atmosphere of civility in which nurses respect and value each other is crucial to health care, incivility continues to be widespread.


METHODS
New graduate nurses completed an online questionnaire in which they described incivility and discussed its impact on new nurses and patients.


RESULTS
Findings were categorized according to the impact of incivility on new nurses and patients. Embedded in these categories are rich descriptions of incivility in health care.


CONCLUSIONS
The participants witnessed uncivil interactions that negatively impacted them emotionally, professionally, and physically. They also discussed the harmful effects of incivility on patients, whose care may be impeded or their faith in caregivers eroded in hostile, uncivil care environments. Nurses in professional development play a crucial role in promoting a culture of civility through raising awareness, supporting nurses new to the profession, and helping health care workers to better cope with incivility.
Cindy
C
Kerber
Wendy Mann
WM
Woith
Sheryl Henry
SH
Jenkins
Kim
K
Schafer Astroth
D000223:Adaptation, Psychological; D000328:Adult; D001291:Attitude of Health Personnel; D058445:Bullying; D005260:Female; D006801:Humans; D007398:Interpersonal Relations; D008297:Male; D008875:Middle Aged; D009741:Nursing Staff, Hospital / Q000523:psychology*; D011795:Surveys and Questionnaires; D014481:United States; D017132:Workplace / Q000523:psychology*