title: [Patients' satisfaction and waiting time in oncology day care centers in Champagne-Ardenne].
abstract: OBJECTIVE
  Quality of life of patients suffering from cancer may be influenced by the way healthcare is organized and by patient experiences. Nowadays, chemotherapy is often provided in day care centers. This study aimed to assess patient waiting time and satisfaction in oncology day care centers in Champagne-Ardenne, France.
  
  
  METHODS
  This cross-sectional survey involved all patients receiving ambulatory chemotherapy during a one-week period in day care centers of Champagne-Ardenne public and private healthcare institutions participating in the study. Sociodemographic, medical and outpatient data were collected. Patient satisfaction was measured using the Out-Patsat35 questionnaire.
  
  
  RESULTS
  Eleven (out of 16) oncology day care centers and 441 patients participated in the study. Most of the patients were women (n=252, 57.1%) and the mean age was 61±12 years. The mean satisfaction score was 82±14 (out of 100) and the mean waiting time between the assigned appointment time and administration of chemotherapy was 97±60 min.
  
  
  CONCLUSIONS
  This study has shown that waiting times are important. However, patients are satisfied with the healthcare organization, especially regarding nursing support. Early preparation of chemotherapy could improve these parameters.
authors.affiliation: Réseau régional de cancérologie de Champagne-Ardenne OncoChA, 1, rue de l'Université, 51100 Reims, France. Electronic address: adeline.debreuve.theresette@gmail.com.
authors.forename: A
authors.initials: A
authors.lastname: Debreuve-Theresette
authors.affiliation: Réseau régional de cancérologie de Champagne-Ardenne OncoChA, 1, rue de l'Université, 51100 Reims, France.
authors.forename: N
authors.initials: N
authors.lastname: Jovenin
authors.affiliation: Réseau régional de cancérologie de Champagne-Ardenne OncoChA, 1, rue de l'Université, 51100 Reims, France.
authors.forename: A C
authors.initials: AC
authors.lastname: Stona
authors.affiliation: Réseau régional de cancérologie de Champagne-Ardenne OncoChA, 1, rue de l'Université, 51100 Reims, France.
authors.forename: M
authors.initials: M
authors.lastname: Kraïem-Leleu
authors.affiliation: CHU de Reims, 51100 Reims, France.
authors.forename: F
authors.initials: F
authors.lastname: Burde
authors.affiliation: Institut Jean-Godinot, 51100 Reims, France.
authors.forename: D
authors.initials: D
authors.lastname: Parent
authors.affiliation: CHU de Reims, 51100 Reims, France.
authors.forename: D
authors.initials: D
authors.lastname: Hettler
authors.affiliation: Institut Jean-Godinot, 51100 Reims, France.
authors.forename: J B
authors.initials: JB
authors.lastname: Rey
mesh_terms: D000368:Aged; D000553:Ambulatory Care / Q000706:statistics & numerical data; D003430:Cross-Sectional Studies; D003631:Day Care, Medical / Q000706:statistics & numerical data*; D005260:Female; D005602:France / Q000453:epidemiology; D006801:Humans; D008297:Male; D008875:Middle Aged; D016522:Oncology Service, Hospital / Q000706:statistics & numerical data*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires; D061665:Time-to-Treatment / Q000706:statistics & numerical data*; D014850:Waiting Lists
keywords: Ambulatory care; Cancer; Chemotherapy; Chimiothérapie; Healthcare organization; Organisation des soins; Quality of health care; Qualité des soins; Satisfaction; Soins ambulatoires