title: Solutions in radiology services management: a literature review.
abstract: OBJECTIVE
  The present study was aimed at reviewing the literature to identify solutions for problems observed in radiology services.
  
  
  METHODS
  Basic, qualitative, exploratory literature review at Scopus and SciELO databases, utilizing the Mendeley and Illustrator CC Adobe softwares.
  
  
  RESULTS
  In the databases, 565 papers - 120 out of them, pdf free - were identified. Problems observed in the radiology sector are related to procedures scheduling, humanization, lack of training, poor knowledge and use of management techniques, and interaction with users. The design management provides the services with interesting solutions such as Benchmarking, CRM, Lean Approach, ServiceBlueprinting, continued education, among others.
  
  
  CONCLUSIONS
  Literature review is an important tool to identify problems and respective solutions. However, considering the small number of studies approaching management of radiology services, this is a great field of research for the development of deeper studies.
authors.affiliation: Fellow Master degree in Production Engineering, Program of Post-graduation in Production Engineering - Universidade Federal de Santa Catarina (PPGEP-UFSC), Florianópolis, SC, Brazil.
authors.forename: Aline Garcia
authors.initials: AG
authors.lastname: Pereira
authors.affiliation: PhD, Professor, Program of Post-graduation in Production Engineering - Universidade Federal de Santa Catarina (PPGEP-UFSC), Florianópolis, SC, Brazil.
authors.forename: Lizandra Garcia Lupi
authors.initials: LG
authors.lastname: Vergara
authors.affiliation: PhD, Professor, Program of Post-graduation in Production Engineering - Universidade Federal de Santa Catarina (PPGEP-UFSC), Florianópolis, SC, Brazil.
authors.forename: Eugenio Andrés Díaz
authors.initials: EA
authors.lastname: Merino
authors.affiliation: Professor, Instituto Federal Farroupilha, Fellow PhD degree, Program of Postgraduation in Production Engineering - Universidade Federal de Santa Catarina (PPGEPUFSC), Florianópolis, SC, Brazil.
authors.forename: Adriano
authors.initials: A
authors.lastname: Wagner
keywords: Management; Radiology; Solution