title: Strength-based crisis programming: Evaluating the process of care.
abstract: In this study, a utilization-focused process evaluation framework was used to explore client and service providers' experiences of Crisis Management Services (CMS), their perceptions of the services provided, and the process of client engagement CMS offers. CMS is a strength-based program that targets individuals who experience crises every day. The Community-University Institute for Social Research facilitated the evaluation by engaging academic expertise in a coordinated collaborative approach to community-university partnerships. Semi-structured interviews were conducted with the clients and service providers. The general inductive approach was used for transcript analysis with seven themes emerging. A conceptual model of service delivery is presented, which integrates the interviews conducted with clients and service providers. Results affirm that the establishment of a close personal strength-based relationship is key to client engagement. Collaborative goal setting with informal and formal community resources viewed as potential assets, characterizes the process that enables clients to live at their optimal level of independence. This study is unique as it provides valuable insight on the perspectives of vulnerable individuals in crisis situations. Through the establishment of community-university partnerships the gap between scholarly research and its applicability to community organizations is narrowed with opportunities for improving the quality of life enhanced.
authors.affiliation: Department of Educational Psychology and Special Education, College of Education, University of Saskatchewan, 28 Campus Drive, Saskatoon, SK S7N 0X1, Canada. Electronic address: teq270@mail.usask.ca.
authors.forename: Terra
authors.initials: T
authors.lastname: Hootz
authors.affiliation: Department of Educational Psychology and Special Education, College of Education, University of Saskatchewan, 28 Campus Drive, Saskatoon, SK S7N 0X1, Canada. Electronic address: david.mykota@usask.ca.
authors.forename: David B
authors.initials: DB
authors.lastname: Mykota
authors.affiliation: Department of Educational Psychology and Special Education, College of Education, University of Saskatchewan, 28 Campus Drive, Saskatoon, SK S7N 0X1, Canada. Electronic address: lmf513@mail.usask.ca.
authors.forename: Laurissa
authors.initials: L
authors.lastname: Fauchoux
mesh_terms: D000328:Adult; D001291:Attitude of Health Personnel; D003156:Community Mental Health Services / Q000458:organization & administration* / Q000592:standards; D003299:Cooperative Behavior; D003419:Crisis Intervention / Q000458:organization & administration* / Q000592:standards; D005260:Female; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D015397:Program Evaluation; D036301:Qualitative Research; D011787:Quality of Health Care; D011788:Quality of Life
keywords: Community–university partnerships; Crisis intervention; General inductive approach; Strength-based programming; Utilization-focused evaluation