title: [Analysis of satisfactions for services among outpatients and inpatients at the age of equal to or more than 15 years old in Hunan province].
abstract: OBJECTIVE
  To evaluate the satisfaction of service for outpatient within two weeks and for inpatient service within a year in Hunan Province in 2013 and to analyze the influential factors.
  
  
  METHODS
  Using the data from the First Health Service Survey of Hunan Province, we evaluated the satisfactions for service in outpatients and inpatients based on the listed satisfaction indicators of the Fifth National Health Service Survey questionnaire. Weighted logistic regression was used to examine the influential factors for patients' satisfactions. SURVEYFREQ and SURVEYLOGISTIC procedures in SAS9.2 were used to conduct statistical analysis.
  
  
  RESULTS
  The overall satisfaction proportion was 73.85% (95% CI: 68.67%-79.03%) and 66.31% (95% CI: 61.28%-71.34%) for outpatients and inpatients, respectively. After adjusting the location, gender, age and household income, high degree of satisfaction for outpatients was associated with good patience and trust in medical personnel as well as the low medical costs, with the adjusted odds ratios of 3.64, 5.38 and 3.34, respectively; high degree of satisfaction for inpatients was associated with a good attitude from medical personnel to patients' questions, high patients' trust in medical personnel and low medical costs, with the adjusted odds ratios of 2.56, 4.69 and 4.35, respectively.
  
  
  CONCLUSIONS
  Most of outpatients and inpatients were satisfied with medical services in 2013 in Hunan province. High degree of satisfaction is associated with good attitude from medical personnel to patients' questions, good patience and trust in medical personnel, and low medical costs.
authors.affiliation: Hunan Provincial Healthy Propaganda Education & Information Centre, Changsha 410008, China.
authors.forename: Wei
authors.initials: W
authors.lastname: Tan
authors.affiliation: Department of Epidemiology and Health Statistics, School of Public Health, Central South University, Changsha 410078, China.
authors.forename: Wei
authors.initials: W
authors.lastname: Zhang
authors.affiliation: Hunan Provincial Healthy Propaganda Education & Information Centre, Changsha 410008, China.
authors.forename: Huiping
authors.initials: H
authors.lastname: Li
authors.affiliation: Medical Records and Statistic Office, Hunan Children's Hospital, Changsha 410007, China.
authors.forename: Danping
authors.initials: D
authors.lastname: Tian
authors.affiliation: Hunan Provincial Healthy Propaganda Education & Information Centre, Changsha 410008, China.
authors.forename: Ping
authors.initials: P
authors.lastname: Wang
authors.affiliation: Department of Epidemiology and Health Statistics, School of Public Health, Central South University, Changsha 410078, China.
authors.forename: Xin
authors.initials: X
authors.lastname: Deng
authors.affiliation: Department of Epidemiology and Health Statistics, School of Public Health, Central South University, Changsha 410078, China.
authors.forename: Lin
authors.initials: L
authors.lastname: Zhang
authors.affiliation: Department of Epidemiology and Health Statistics, School of Public Health, Central South University, Changsha 410078, China.
authors.forename: Li
authors.initials: L
authors.lastname: Li
authors.affiliation: Department of Epidemiology and Health Statistics, School of Public Health, Central South University, Changsha 410078, China.
authors.forename: Peishan
authors.initials: P
authors.lastname: Ning
authors.affiliation: Department of Epidemiology and Health Statistics, School of Public Health, Central South University, Changsha 410078, China.
authors.forename: Xunjie
authors.initials: X
authors.lastname: Cheng
authors.affiliation: Department of Epidemiology and Health Statistics, School of Public Health, Central South University, Changsha 410078, China.
authors.forename: Guoqing
authors.initials: G
authors.lastname: Hu
mesh_terms: D002681:China; D019538:Health Care Surveys; D006801:Humans; D007297:Inpatients; D016017:Odds Ratio; D010045:Outpatients; D017060:Patient Satisfaction