title: [Electronically or face to face - quicker and more facile services for the client].
abstract: While many services have moved or are moving to the Net, the standard of activity of the healthcare still continues to be based on booking an appointment and face-to-face consultation. Electronic services may solve the availability problem in basic healthcare. The client and the producer of a health service can meet electronically both synchronically at the same time and non-synchronically, i.e. through communicating at a time that is best suited for each. The asymmetry of information changes when the patient and the professional have access to the same information. The expansion of virtual services presents a challenge to our training, which is based on a chain advancing from anamnesis to status, investigations and treatment plan.
authors.forename: Risto
authors.initials: R
authors.lastname: Mäkinen
authors.forename: Jukkapekka
authors.initials: J
authors.lastname: Jousimaa
mesh_terms: D001071:Appointments and Schedules; D003376:Counseling; D003695:Delivery of Health Care / Q000639:trends*; D006801:Humans; D020407:Internet; D011216:Practice Management, Medical / Q000639:trends*