title: Patient's Perception on Services of Indian Multispecialty Hospitals - A Tqm Approach.
authors.affiliation: KPR School of Business, Coimbatore, India.
authors.forename: Nithya
authors.initials: N
authors.lastname: Natarajan
authors.affiliation: Department of Management Studies, Sona College of Technology, Salem, India.
authors.forename: Selvaraj
authors.initials: S
authors.lastname: Muthusamy