title: Factors That Predict Satisfaction With Medical Care: Data From 27,212 Injured Workers Surveyed for 14 Years.
abstract: OBJECTIVE
  the aim of this study is to report satisfaction rates and identify factors predicting satisfaction in the Pennsylvania Workers' Compensation (WC) system.
  
  
  METHODS
  Cross-sectional survey data on satisfaction and care experience of injured workers were collected annually for 14 years with 27,712 injured workers responding.
  
  
  RESULTS
  The overall response rate was 19.44%. The overall proportion of satisfied workers was 83.97% with a range of 80.43% to 88.13%. Obtaining a correct initial diagnosis [odds ratio (OR) = 4.26], explanation of WC rights (OR = 2.58), and physician explanation of treatment options (OR = 1.83) most strongly predicted satisfaction.
  
  
  CONCLUSIONS
  Injured worker satisfaction with their medical care exceeded 80% in all years surveyed. Patient perception of a correct initial diagnosis, explanation of WC rights, and explanation of treatment options were the strongest predictors of satisfaction during the 14-year study period.
authors.affiliation: Department of Orthopaedic Surgery, Duke University Medical Center, Durham, NC (Dr Joshi); Department of Physical Medicine & Rehabilitation, Northwestern McGaw Medical Center/The Rehabilitation Institute of Chicago, IL (Dr McCormick); Department of Physical Medicine & Rehabilitation, University of Pennsylvania, Philadelphia (Dr Sully and Dr Plastaras); College of Nursing, University of Florida, Gainesville (Dr Garvan).
authors.forename: Anand B
authors.initials: AB
authors.lastname: Joshi
authors.forename: Zachary L
authors.initials: ZL
authors.lastname: McCormick
authors.forename: Kate
authors.initials: K
authors.lastname: Sully
authors.forename: Cynthia
authors.initials: C
authors.lastname: Garvan
authors.forename: Christopher T
authors.initials: CT
authors.lastname: Plastaras
mesh_terms: D000293:Adolescent; D000328:Adult; D003142:Communication; D003430:Cross-Sectional Studies; D003951:Diagnostic Errors; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D008297:Male; D008875:Middle Aged; D060051:Occupational Injuries / Q000175:diagnosis* / Q000628:therapy*; D010353:Patient Education as Topic; D010358:Patient Participation / Q000706:statistics & numerical data; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010414:Pennsylvania; D014942:Workers' Compensation / Q000331:legislation & jurisprudence; D055815:Young Adult