title: Redefining patient responsibility for a new era.
abstract: In 2014, Ochsner Health System implemented a systemwide initiative to improve financial stability, resulting in a 36 percent increase in preservice and point-of-service collections over the same period the previous year. Highlights of the program include: Executive support for the effort, as well as strong, systemwide support from a cross-functional group of influential stakeholders. Exceptions for medically urgent services to ensure the new approach is aligned with Ochsner's mission and values. Measurement and distribution of key metrics (e.g., deferral rate) by the program's leadership to drive performance improvement, dispel rumors, and ensure broad support from physicians.
authors.forename: Katherine
authors.initials: K
authors.lastname: Cardwell
authors.forename: Wendell
authors.initials: W
authors.lastname: White
authors.forename: Stephanie
authors.initials: S
authors.lastname: Wells
authors.forename: Erin
authors.initials: E
authors.lastname: Bartley
mesh_terms: D004469:Economics, Hospital; D005382:Financing, Personal; D017048:Health Care Costs; D006801:Humans; D010358:Patient Participation / Q000191:economics*; D014481:United States