title: The Core of Care Management: The Role of Authentic Relationships in Caring for Patients with Frequent Hospitalizations.
abstract: In the movement to improve the health of patients with multiple chronic conditions and vulnerabilities, while reducing the need for hospitalizations, care management programs have garnered wide attention and support. The qualitative data presented in this paper sheds new light on key components of successful chronic care management programs. By going beyond a task- and temporal-based framework, this analysis identifies and defines the importance of "authentic healing relationships" in driving individual and systemic change. Drawing on the voices of 30 former clients of the Camden Coalition of Healthcare Providers, the investigators use qualitative methods to identify and elaborate the core elements of the authentic healing relationship-security, genuineness, and continuity-a relationship that is linked to patient motivation and active health management. Although not readily found in the traditional health care delivery system, these authentic healing relationships present significant implications for addressing the persistent health-related needs of patients with frequent hospitalizations. (Population Health Management 2016;19:248-256).
authors.affiliation: 1 Sidney Kimmel Medical College, Thomas Jefferson University , Philadelphia, Pennsylvania.
authors.forename: Charlotte
authors.initials: C
authors.lastname: Grinberg
authors.affiliation: 2 Camden Coalition of Healthcare Providers , Camden, New Jersey.
authors.forename: Margaret
authors.initials: M
authors.lastname: Hawthorne
authors.affiliation: 3 Department of Family and Community Medicine, Thomas Jefferson University , Philadelphia, Pennsylvania.
authors.forename: Marianna
authors.initials: M
authors.lastname: LaNoue
authors.affiliation: 2 Camden Coalition of Healthcare Providers , Camden, New Jersey.|4 Urban Health Institute, Cooper Medical School of Rowan University , Camden, New Jersey.
authors.forename: Jeffrey
authors.initials: J
authors.lastname: Brenner
authors.affiliation: 2 Camden Coalition of Healthcare Providers , Camden, New Jersey.|3 Department of Family and Community Medicine, Thomas Jefferson University , Philadelphia, Pennsylvania.
authors.forename: Dawn
authors.initials: D
authors.lastname: Mautner
mesh_terms: D000368:Aged; D003695:Delivery of Health Care; D005260:Female; D006760:Hospitalization; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D008875:Middle Aged; D010346:Patient Care Management; D011369:Professional-Patient Relations; D036301:Qualitative Research