title: [UNE-EN ISO 15189 accreditation of the preanalytical phase of a clinical laboratory].
abstract: OBJECTIVE
  Description of the procedures followed in Catlab's pre-analytical area for UNE-EN ISO 15189 accreditation, and implementation of quality indicators to evaluate the standard requirements in the pre-analytical phase processes.
  
  
  METHODS
  Description of Catlab's 2 self-developed computer applications: Catlab Program Incidents (CPI) and Refrigerator Management Program (RMP). Both of them, among other applications, documentation and quality indicators, had enabled us to achieve UNE-EN ISO 15189 accreditation and have traceability in the pre-analytical phase.
  
  
  RESULTS
  Results of 4 quality indicators are shown. In the customers satisfaction measurement indicator, 97.3% clinicians value positively (quite/lot) different aspects of the laboratory. The indicator of pre-analytical incidents went from 7.2% in 2011 down to 4.4% in 2014. In the prompt transport of late arrival samples, 3 of the routes (33%) did not reach the acceptable target. And finally, the indicator of default opening time of sample coolers, 100% of the routes reached the desired objective in the second quarter of 2014.
  
  
  CONCLUSIONS
  The use of those applications, allowed us to design quality control indicators of the processes in the pre-analytical phase; from sample extraction to its analytical process in the laboratory, enhancing the collaboration with extraction sites, and allowing improvement actions to be established.
authors.affiliation: Área Extraanalítica. Catlab. Electronic address: nbarba@catlab.cat.
authors.forename: N
authors.initials: N
authors.lastname: Barba-Meseguer
authors.affiliation: Área de Sistemas Información y Calidad. Catlab.
authors.forename: X
authors.initials: X
authors.lastname: Martínez-Ollé
authors.affiliation: Área Bioquímica. Catlab.
authors.forename: A
authors.initials: A
authors.lastname: Alsius-Serra
authors.affiliation: Área de Sistemas Información y Calidad. Catlab.
authors.forename: M L
authors.initials: ML
authors.lastname: López-Yeste
authors.affiliation: Dirección Catlab.
authors.forename: I
authors.initials: I
authors.lastname: Caballé-Martín
mesh_terms: D000068:Accreditation / Q000592:standards*; D002984:Clinical Laboratory Information Systems; D064790:Clinical Laboratory Services; D004282:Documentation; D006801:Humans; D007390:International Agencies / Q000592:standards; D007753:Laboratories / Q000458:organization & administration / Q000592:standards*; D011785:Quality Assurance, Health Care; D011786:Quality Control; D058996:Quality Improvement; D019984:Quality Indicators, Health Care; D012308:Risk Management / Q000458:organization & administration; D013030:Spain
keywords: Accreditation; Acreditación; ISO 15189; Pre-analytical; Preanalítica