title: The establishment of the Triple I (Hub), an intake, information and intervention hub.
abstract: OBJECTIVE
  An integrated intake, information and intervention service, Triple I (Hub) was evaluated against its goal to be streamlined, co-ordinated and patient focussed. The integrated service co-located six previously disparate services, often accessed by the same patients and healthcare professionals. The service was evaluated five months after implementation.
  
  
  METHODS
  Review methods included satisfaction surveys and observations made by an external expert.
  
  
  RESULTS
  Survey findings from 118 participants indicated positive perceptions of all aspects of the service provided by Triple I (Hub), with similar ratings provided by staff (n = 56) and clients (n = 62). The external expert reported that there was improved job satisfaction expressed by staff, and there was significant reduction in processing time of aged care referrals from 3 weeks to less than 24 hours.
  
  
  CONCLUSIONS
  Evidence from mixed methods evaluation was used. Quantitative survey results only reported satisfaction by users, but observations provided supplementary indications for service development.
authors.affiliation: a Clinical Innovation & Business Unit, South Western Sydney Local Health District , Locked Bag 7103, BC 1871, Liverpool , NSW 2170 , Australia.|g School of nursing, University of Sydney , Sydney , Australia.|h School of Health Science, University of Tasmania , Hobart , Australia.
authors.forename: Josephine
authors.initials: J
authors.lastname: Chow
authors.affiliation: b Primary & Community Health, South Western Sydney Local Health District , Locked Bag 7103, BC 1871, Liverpool , NSW 2170 , Australia.
authors.forename: Penny
authors.initials: P
authors.lastname: Waldon
authors.affiliation: c Aged Care & Rehabilitation South Western Sydney Local Health District , Locked Bag 7103, BC 1871, Liverpool , NSW 2170 , Australia.
authors.forename: Adele
authors.initials: A
authors.lastname: Lubiana
authors.affiliation: b Primary & Community Health, South Western Sydney Local Health District , Locked Bag 7103, BC 1871, Liverpool , NSW 2170 , Australia.
authors.forename: Robin
authors.initials: R
authors.lastname: Williams
authors.affiliation: d Operations, South Western Sydney Local Health District , Locked Bag 7103, BC 1871, Liverpool , NSW 2170 , Australia.
authors.forename: Graeme
authors.initials: G
authors.lastname: Loy
authors.affiliation: e Nursing & Midwifery Service, South Western Sydney Local Health District , Locked Bag 7103, BC 1871, Liverpool , NSW 2170 , Australia.
authors.forename: Kung
authors.initials: K
authors.lastname: Lim
authors.affiliation: f South Western Sydney Local Health District , South Western Sydney Local Health District , Locked Bag 7103, BC 1871, Liverpool , NSW 2170 , Australia.
authors.forename: Amanda
authors.initials: A
authors.lastname: Larkin
authors.affiliation: c Aged Care & Rehabilitation South Western Sydney Local Health District , Locked Bag 7103, BC 1871, Liverpool , NSW 2170 , Australia.|i School of Medicine, University of New South Wales , Sydney , Australia.
authors.forename: Friedbert
authors.initials: F
authors.lastname: Kohler
mesh_terms: D003152:Community Health Nursing / Q000458:organization & administration*; D003625:Data Collection / Q000379:methods*; D017598:Efficiency, Organizational; D005260:Female; D005851:Geriatric Nursing / Q000458:organization & administration*; D006282:Health Personnel; D006801:Humans; D033181:Information Dissemination / Q000379:methods*; D007588:Job Satisfaction; D008297:Male; D008875:Middle Aged; D010166:Palliative Care / Q000458:organization & administration*; D017060:Patient Satisfaction; D015397:Program Evaluation; D012017:Referral and Consultation / Q000458:organization & administration*; D011795:Surveys and Questionnaires
keywords: community health; integrated service; primary health