title: A Push on Job Anxiety for Employees on Managing Recent Difficult to Understand Computing Equipment in the Modern Issues in Indian Banking Quarter.
abstract: Stress management can be defined as intervention planned to decrease the force of stressors in the administrative center. These can have a human being focus, aimed at raising an individual's ability to cope with stressors and the implementation of the CRM is essential to establish a better performance of the banking sector. Since managing stress and customer relationship management are becoming crucial in the field of management the work has forecasted them in a wide range of dimensions. This paper organizes few preliminary concepts of stress and critically analyzes the CRM strategy implemented by banking sector. Hence the employees of the Banking Industry have been asked to give their opinion about the CRM strategy adopted by banks. In order to provide the background of the employees, the profile of the employees has been discussed initially. The profile of the employees along with their opinion on the CRM practices adopted at Banking Industries has been discussed. In our work progresses we have been taken of two main parameters for consideration and it detriment in which area stress are mainly responds, and also the paper envelopes certain valuable stress management tactics and techniques that are particularly compassionate for people who have been working in the banking sector. Also an attempt to diagnose the impact of underside stress of day to day life in mounting a bigger level stress upon the employees has been made. Further development has been made with a detailed parametric analysis of employee stress conducted with the wide range of key parameters and several rounds of experiments have been conducted with techniques as Kolmogorov-Smirnov test, Garrett ranking, and ANOVA; the work ensures to pave way for an accurate measure in customer handling. The questionnaire is planned to be distributed to 175 employees in the Madurai district banks.
authors.affiliation: Department of Management Studies, Anna University Regional Centre, Madurai, Tamil Nadu 625 002, India.
authors.forename: Ragunathan
authors.initials: R
authors.lastname: Gopalakrishnan
authors.affiliation: Department of Management Studies, Anna University Regional Centre, Madurai, Tamil Nadu 625 002, India.
authors.forename: Chellapa
authors.initials: C
authors.lastname: Swarnalatha
mesh_terms: D001007:Anxiety / Q000453:epidemiology*; D000067012:Banking, Personal; D006801:Humans; D007194:India / Q000453:epidemiology; D013315:Stress, Psychological; D017132:Workplace