title: Looking afield: debt collection tips hospitals can borrow from banks.
abstract: When developing strategies for collecting on patient debt, hospitals can benefit from following the example of the banking industry: Banks take a "do-it-yourself" approach, working delinquent accounts in-house for as long as practical. They embrace technology to give in-house debt collectors optimal opportunity to connect with customers to work out terms for resolving debt. They strategically leverage outside collections agencies based on the makeup of their debt portfolio.
authors.forename: Larry
authors.initials: L
authors.lastname: Klein
authors.forename: Greg
authors.initials: G
authors.lastname: Shelton
mesh_terms: D004469:Economics, Hospital; D017598:Efficiency, Organizational; D010350:Patient Credit and Collection / Q000458:organization & administration*; D014481:United States