title: How to gather information from talkative patients in a respectful and efficient manner: a qualitative study of GPs' communication strategies.
abstract: BACKGROUND
  Gathering information from talkative patients presents a challenge to clinicians. Empirical evidence on how to effectively deal with this challenge is scant.
  
  
  OBJECTIVE
  This study explores communication strategies and their underlying mechanisms that GPs consider effective when gathering information from talkative patients in order to inform the development of best practices.
  
  
  METHODS
  We conducted a qualitative study with experienced GPs. We held individual stimulated-recall interviews (SRIs) with six GPs using their videotaped consultations as a stimulus. The transcripts that ensued were triangulated with data from three focus-group discussions (FGs). We performed a thematic network analysis during an iterative process of data collection and analysis.
  
  
  RESULTS
  To deal with talkative patients during consultations, GPs first try to pinpoint the cause of patients' talkativeness before deciding on the approach to take. Moreover, they resort to the familiar communication strategies, however, in doing so adopt take a more directive attitude. To prevent such attitude from damaging the relationship, GPs take a stepped approach in which they try not to be overly directive, make the patient co-responsible for efficient time management and make use of empathic interrupting.
  
  
  CONCLUSIONS
  In the absence of evidence, this description of GPs' communication strategies can guide clinicians, residents and students in gathering information from talkative patients in an efficient, yet empathic and respectful manner. When developing best practices, heed should be paid to the causes of patients' talkativeness and the tension between taking a directive approach and building a doctor-patient relationship.
authors.affiliation: Department of Family Medicine, School for Public Health and Primary Care (CAPHRI) and Department of Educational Development and Research, School of Health Professions Education (SHE), Maastricht University, Maastricht, The Netherlands. esther.giroldi@maastrichtuniversity.nl.
authors.forename: Esther
authors.initials: E
authors.lastname: Giroldi
authors.affiliation: Department of Family Medicine, School for Public Health and Primary Care (CAPHRI) and Department of Educational Development and Research, School of Health Professions Education (SHE), Maastricht University, Maastricht, The Netherlands.
authors.forename: Wemke
authors.initials: W
authors.lastname: Veldhuijzen
authors.affiliation: Department of Family Medicine, School for Public Health and Primary Care (CAPHRI) and.
authors.forename: Annika
authors.initials: A
authors.lastname: Dijkman
authors.affiliation: Department of Family Medicine, School for Public Health and Primary Care (CAPHRI) and.
authors.forename: Maxime
authors.initials: M
authors.lastname: Rozestraten
authors.affiliation: Department of Family Medicine, School for Public Health and Primary Care (CAPHRI) and.
authors.forename: Jean
authors.initials: J
authors.lastname: Muris
authors.affiliation: Department of Educational Development and Research, School of Health Professions Education (SHE), Maastricht University, Maastricht, The Netherlands.
authors.forename: Cees
authors.initials: C
authors.lastname: van der Vleuten
authors.affiliation: Department of Family Medicine, School for Public Health and Primary Care (CAPHRI) and.
authors.forename: Trudy
authors.initials: T
authors.lastname: van der Weijden
mesh_terms: D000328:Adult; D003142:Communication; D005260:Female; D017144:Focus Groups; D058005:General Practitioners; D006801:Humans; D008297:Male; D008487:Medical History Taking / Q000379:methods*; D008875:Middle Aged; D010817:Physician-Patient Relations; D036301:Qualitative Research; D014743:Videotape Recording
keywords: Doctor–patient communication; family medicine; medical education; qualitative research; talkativeness.