title: Coping with Workplace Violence in Healthcare Settings: Social Support and Strategies.
abstract: A cross-sectional survey of healthcare professionals from 19 hospitals in six cities of Heilongjiang Province, China was conducted. This study had two objectives: (1) to examine the factors influencing healthcare workers' opinions of strategies to prevent workplace violence, using social support theory, and (2) to encourage healthcare organisations and the larger society to offer greater support to healthcare workers. The respondents exposed to workplace violence expected to receive organisational and social support. Those exposed to psychological violence had a strong opinion of the need for target training to strengthen their competence in responding to violence (OR = 1.319, 95% CI: 1.034-1.658) and enacting workplace violence legislation (OR = 1.968, 95% CI: 1.523-2.543).Those exposed to physical violence thought it might be useful to reinforce staff with back-up support (OR = 3.101, 95% CI: 1.085-8.860). Those exposed to both types of violence and those with high anxiety levels need greater support at both the organisational and societal levels.
authors.affiliation: Department of Health. Policy and Hospital Management, School of Public Health, Harbin Medical University, Harbin 150081, China. siqizhao1992@foxmail.com.
authors.forename: Siqi
authors.initials: S
authors.lastname: Zhao
authors.affiliation: Department of Health. Policy and Hospital Management, School of Public Health, Harbin Medical University, Harbin 150081, China. lhhh314@126.com.
authors.forename: He
authors.initials: H
authors.lastname: Liu
authors.affiliation: Department of Health Management, Harbin Medical University, Harbin 150081, China. mahongkun222@sohu.com.
authors.forename: Hongkun
authors.initials: H
authors.lastname: Ma
authors.affiliation: Department of Health. Policy and Hospital Management, School of Public Health, Harbin Medical University, Harbin 150081, China. minglijiao@126.com.|Institute of Quantitative and Technical Economics, Chinese Academy of Social Science, Beijing 100000, China. minglijiao@126.com.
authors.forename: Mingli
authors.initials: M
authors.lastname: Jiao
authors.affiliation: Department of Health. Policy and Hospital Management, School of Public Health, Harbin Medical University, Harbin 150081, China. Liye19832014@126.com.
authors.forename: Ye
authors.initials: Y
authors.lastname: Li
authors.affiliation: Department of Social Medicine, School of Public Health, Harbin Medical University, Harbin 150081, China. hyhyjw@126.com.
authors.forename: Yanhua
authors.initials: Y
authors.lastname: Hao
authors.affiliation: Human Resources Department, Shanghai Mental Health Center, Shanghai 200030, China. sunyihua2014@126.com.
authors.forename: Yihua
authors.initials: Y
authors.lastname: Sun
authors.affiliation: Department of Social Medicine, School of Public Health, Harbin Medical University, Harbin 150081, China. Lijungao2014@126.com.
authors.forename: Lijun
authors.initials: L
authors.lastname: Gao
authors.affiliation: Department of Medical Demography, School of Public Health, Harbin Medical University, Harbin 150081, China. sunhong19652014@126.com.
authors.forename: Sun
authors.initials: S
authors.lastname: Hong
authors.affiliation: Department of Social Medicine, School of Public Health, Harbin Medical University, Harbin 150081, China. zhengkang1983@126.com.
authors.forename: Zheng
authors.initials: Z
authors.lastname: Kang
authors.affiliation: Department of Social Medicine, School of Public Health, Harbin Medical University, Harbin 150081, China. qunhongwu@126.com.
authors.forename: Qunhong
authors.initials: Q
authors.lastname: Wu
authors.affiliation: Endocrine and Metabolic Diseases, The 2nd Affiliated Hospital of Harbin Medical University, Harbin 150081, China. qiaoh0823@sina.com.
authors.forename: Hong
authors.initials: H
authors.lastname: Qiao
mesh_terms: D000223:Adaptation, Psychological; D000328:Adult; D000368:Aged; D001291:Attitude of Health Personnel; D002681:China; D003430:Cross-Sectional Studies; D005260:Female; D006306:Health Surveys; D006801:Humans; D008297:Male; D008875:Middle Aged; D010564:Personnel, Hospital / Q000523:psychology*; D012944:Social Support; D064450:Workplace Violence / Q000517:prevention & control / Q000523:psychology*
keywords: healthcare workers; social support; strategies; workplace violence