title: Bringing in the "CIA": A New Process to Improve Staff Communication.
abstract: Nurses consistently express dissatisfaction with the overwhelming amount and rate of change in health care today. Nurse educators identified this as a problem at a 475-bed hospital and developed a process to present changes in information in a new and exciting method. This article reports on the identification and implementation of the new communication model and the lessons learned during the process. A new method for communication dissemination was designed utilizing a "Coordinator Information Advisory Group" concept.
authors.affiliation: Rebecca Hunter, DNP, RN, NEA-BC, is Chief Nursing Officer, Baptist Memorial Hospital, Memphis, Tennessee. Jinjer Mitchell, MSN, RN-BC, is Assistant Chief, Quality Management, Amarillo VA Healthcare System, Texas. Elena Loomis, RN, CCRN, is Adult-Gerontology Nurse Practitioner, Dept of Internal Medicine, Texas Tech University Health Sciences Center, Amarillo.
authors.forename: Rebecca
authors.initials: R
authors.lastname: Hunter
authors.forename: Jinjer
authors.initials: J
authors.lastname: Mitchell
authors.forename: Elena
authors.initials: E
authors.lastname: Loomis
mesh_terms: D003142:Communication; D004059:Diffusion of Innovation; D006801:Humans; D009741:Nursing Staff, Hospital / Q000193:education / Q000458:organization & administration* / Q000523:psychology; D009936:Organizational Innovation