title: Discovering the 'Heartfelt Why'.
abstract: Disappointing patient satisfaction scores spurred CEO Loren Hamel, M.D., and his team at Lakeland Health to launch the "Bring Your Heart to Work" initiative. Hamel describes how they did it.
authors.forename: Loren
authors.initials: L
authors.lastname: Hamel
authors.forename: Jon
authors.initials: J
authors.lastname: Asplund
mesh_terms: D003142:Communication; D004645:Empathy; D006298:Health Services Administration; D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000458:organization & administration*