title: A Video-Based Module for Teaching Communication Skills to Otolaryngology Residents.
abstract: OBJECTIVE
  To determine whether instructional videos modeling examples of "good" and "bad" patient communication skills are useful as an educational tool for improving resident-patient communication.
  
  
  METHODS
  Retrospective study in which resident participants in the module gave survey responses indicating perceived utility of the exercise.
  
  
  METHODS
  Tertiary academic medical center.
  
  
  METHODS
  A total of 11 otolaryngology trainees from postgraduate year 1-5 who attended the course over 2 separate sessions and provided feedback on the benefits of the module.
  
  
  RESULTS
  All 11 residents attended both sessions. Of 22 total survey responses, 21 found that the videos were "realistic and engaging" and were a true representation of commonly encountered clinical scenarios. Residents identified multiple themes and behaviors distinguishing "good" vs "bad" communication with patients and felt they could incorporate these into daily practice. A perceived weakness was the lack of opportunity for "role playing" with a video-based module as opposed to standardized patients.
  
  
  CONCLUSIONS
  Instructional videos, when realistic, are useful for modeling effective patient communication skills for residents. By watching the videos, residents are able to identify specific techniques they can incorporate into their daily practice.
authors.affiliation: Department of Surgery, Division of Head & Neck Surgery and Communication Sciences, Duke University Medical Center, Durham, North Carolina. Electronic address: alok.patki@gmail.com.
authors.forename: Aniruddha
authors.initials: A
authors.lastname: Patki
authors.affiliation: Department of Surgery, Division of Head & Neck Surgery and Communication Sciences, Duke University Medical Center, Durham, North Carolina. Electronic address: liana.puscas@duke.edu.
authors.forename: Liana
authors.initials: L
authors.lastname: Puscas
mesh_terms: D003142:Communication; D007396:Internship and Residency / Q000379:methods*; D010036:Otolaryngology / Q000193:education*; D010817:Physician-Patient Relations; D012189:Retrospective Studies; D011795:Surveys and Questionnaires; D014741:Video Recording
keywords: Interpersonal and Communication Skills; Patient Care; communication; otolaryngology; residents; video