title: Putting patients first. Memorial Healthcare frees workers to break the rules to help improve patient experience.
authors.forename: David
authors.initials: D
authors.lastname: Royse
mesh_terms: D005431:Florida; D006769:Hospitals, General; D006801:Humans; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D017009:Professional Autonomy; D011369:Professional-Patient Relations