title: Capturing Psychologists' Work in Integrated Care: Measuring and Documenting Administrative Outcomes.
abstract: With the expansion of integrated primary care and the increased focus on fiscal sustainability, it is critical for clinical managers of these innovative systems to have practical methods for measuring administrative outcomes. Administrative outcomes will assist leadership in the development of efficient, streamlined clinics to provide services to the primary care population. Additionally, administrative measures can be utilized to provide information to assist in guiding resource utilization and management decisions. Several administrative outcomes are suggested for integrated primary care managers to consider for application, including: clinic utilization measures, integrated care administrative measures, wait time and access metrics, and productivity monitors. Effective utilization of these measures can help office managers and clinic leadership not only to maximize patient care, but also to enhance essential business operations, which increase the long-term sustainability of integrated primary care programs.
authors.affiliation: Department of Veterans Affairs, Veterans Health Administration, Office of Mental Health Operations, VACO - Office of Mental Health Operations, c/o VISN 17 Mental Health Office - Plaza Lecea, 5441 Babcock Road, Suite 300, San Antonio, TX, 78240, USA. Lisa.Kearney3@va.gov.|Department of Psychiatry, University of Texas Health Science Center at San Antonio, San Antonio, TX, USA. Lisa.Kearney3@va.gov.
authors.forename: Lisa K
authors.initials: LK
authors.lastname: Kearney
authors.affiliation: Iron Mountain VA Medical Center, Iron Mountain, MI, USA. Clifford.Smith2@va.gov.|Department of Psychiatry, Michigan State University, East Lansing, MI, USA. Clifford.Smith2@va.gov.
authors.forename: Clifford A
authors.initials: CA
authors.lastname: Smith
authors.affiliation: Department of Veterans Affairs, Veterans Health Administration, Mental Health Services, Washington, DC, USA. Andrew.Pomerantz@va.gov.|Department of Psychiatry, Geisel School of Medicine at Dartmouth, Hanover, NH, USA. Andrew.Pomerantz@va.gov.
authors.forename: Andrew S
authors.initials: AS
authors.lastname: Pomerantz
mesh_terms: D019033:Delivery of Health Care, Integrated / Q000458:organization & administration*; D006801:Humans; D011320:Primary Health Care / Q000458:organization & administration; D011586:Psychology, Clinical / Q000458:organization & administration*
keywords: Access; Clinic administration; Integrated care; Productivity