title: Impact of Nurse Certification Rates on Patient Satisfaction and Outcomes: A Literature Review.
abstract: The Institute of Medicine's report The Future of Nursing: Leading Change, Advancing Health states that continued competence requires lifelong learning. Certification measures lifelong learning by validating the expertise of nurses in specialty areas beyond those required by licensure examinations. Current research provides limited quantitative evidence to support a positive correlation between nurse certification rates and patient satisfaction and outcomes. The health care industry and affiliated professionals are experiencing increased public scrutiny and accountability through mandated quality of care measures that impact monetary reimbursement. Increased public scrutiny and accountability highlights the need for research to substantiate the quantitative benefits of nurse certification on patient satisfaction and outcomes. The Hospital Consumer Assessment of Healthcare Providers and Systems Survey scores, the Hospital Value-Based Purchasing program, and the National Database of Nursing Quality Indicators(®) are potential sources for producing the reliable and valid evidence needed to convince RNs, hospital administrators, and all other stakeholders that nurse certification has a quantifiable correlation with patient satisfaction and outcomes.
authors.forename: Lisa C
authors.initials: LC
authors.lastname: Martin
authors.forename: Nina M
authors.initials: NM
authors.lastname: Arenas-Montoya
authors.forename: Toni O
authors.initials: TO
authors.lastname: Barnett
mesh_terms: D000328:Adult; D002568:Certification; D002983:Clinical Competence / Q000592:standards*; D004509:Education, Nursing, Continuing / Q000592:standards*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009732:Nursing Care / Q000592:standards*; D009740:Nursing Staff / Q000193:education / Q000592:standards*; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000592:standards*; D014481:United States; D062505:Value-Based Purchasing