title: Leveraging Technology to Reduce Patient Transaction Costs.
abstract: Medical practices are under significant pressure to provide superior customer service in an environment of declining or flat reimbursement. The solution for many practices involves the integration of a variety of third-party technologies that conveniently interface with one's electronic practice management and medical records systems. Typically, the applications allow the practice to reduce the cost of each patient interaction. Drilling down to quantify the cost of each individual patient interaction helps to determine the practicality of implementation.
authors.forename: Richard C
authors.initials: RC
authors.lastname: Edlow
mesh_terms: D001071:Appointments and Schedules; D003363:Cost Control; D004608:Eligibility Determination / Q000191:economics; D006801:Humans; D007348:Insurance, Health / Q000191:economics; D020407:Internet; D008389:Marketing of Health Services / Q000191:economics; D016347:Medical Records Systems, Computerized / Q000191:economics*; D017060:Patient Satisfaction; D011216:Practice Management, Medical / Q000191:economics*; D018511:Systems Integration