title: Difficult conversations: the kind thing to do.
abstract: The author discusses what she believes are the right and wrong ways to handle a customer complaint about the behavior of one of your officers.
authors.forename: Traci
authors.initials: T
authors.lastname: VanDecandelaere
mesh_terms: D003142:Communication; D003258:Consumer Behavior; D015285:Hospital-Patient Relations; D006801:Humans; D016495:Police; D014481:United States