title: Dealing with difficult people.
abstract: The number ofpeople security officers deal with and the number of challenges they present, are increasing every day, the author reports. Developing verbal skills to handle those challenges is not easy, but is essential in helping them and the facility you work for, he says. A veteran of 400 plus hours in training healthcare workers in crisis prevention, he provides in this article a number of effective ways to achieve tension reduction.
authors.forename: Roger A
authors.initials: RA
authors.lastname: Fournier
mesh_terms: D003142:Communication; D006791:Hostility; D006801:Humans; D016495:Police; D066107:Social Skills; D013315:Stress, Psychological / Q000517:prevention & control; D014481:United States