title: A review of factors affecting patient satisfaction with nurse led triage in emergency departments.
abstract: OBJECTIVE
  To determine the factors that affect patient satisfaction with nurse-led-triage in EDs using a systematic review.
  
  
  BACKGROUND
  Nurses' involvement in the triage services provided in the Emergency Department has been an integral part of practice for several decades in some countries. Although studies exploring patient satisfaction with nurse-led ED triage exist, no systematic review of this evidence is available.
  
  
  METHODS
  MEDLINE, CINAHL, PsycInfo, EMBASE, the Cochrane Library, Joanna Briggs Library and Google Scholar were searched (January 1980-June 2013).
  
  
  RESULTS
  Eighteen studies that met the inclusion criteria were reviewed. Factors that affect patient satisfaction with nurse-led-triage include nurses' abilities to provide patient centred care, communication skills, nurses' caring abilities, concern for the patient and competence in diagnosing and treating the health problem. Other factors include availability and visibility of nurses, provision of appropriate health related information in a jargon-free language, nurses' ability to answer questions, and an ability to provide patients with an opportunity to ask questions.
  
  
  CONCLUSIONS
  There is continued scope for nurse-led-triage services in the ED. Patients are generally satisfied with the service provided by nurses in EDs and report a willingness to see the same professional again in the future if needed.
authors.affiliation: Faculty of Health and Social Care, University of Hull, Cottingham Road, Hull HU6 7RX, UK.
authors.forename: Salma Abdul
authors.initials: SA
authors.lastname: Rehman
authors.affiliation: School of Nursing and Midwifery, University of Sheffield, 3a Clarkhouse Road, Sheffield S10 2LA, UK. Electronic address: parveen.ali@sheffield.ac.uk.
authors.forename: Parveen Azam
authors.initials: PA
authors.lastname: Ali
mesh_terms: D003142:Communication; D004636:Emergency Service, Hospital / Q000458:organization & administration; D006801:Humans; D009723:Nurse-Patient Relations; D009726:Nurses / Q000592:standards*; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000592:standards; D014218:Triage / Q000592:standards*
keywords: Emergency; Nurse-led-triage; Patient satisfaction; Systematic review; Triage; Triage nurse