title: A case for integrating the Patient and Family Centered Care Methodology and Practice in Lean healthcare organizations.
abstract: Many healthcare organizations using Lean are becoming interested in the Patient and Family Centered Care Methodology and Practice (PFCC M/P). We suggest that integrating the two approaches can accelerate the pace of improvement and provide a powerful mechanism to keep the patient and family as the primary focus of improvement activities. We describe the two approaches and note the ways in which they are complementary. We then discuss the ways in which integrating the PFCC M/P adds value to patients, families, providers, and organizations and accelerates transformation. Finally, we suggest ways to implement PFCC M/P within Lean healthcare organizations.
authors.affiliation: University of Pittsburgh Medical Center, USA.
authors.forename: Anthony M
authors.initials: AM
authors.lastname: DiGioia
authors.affiliation: University of Pittsburgh Medical Center, USA. Electronic address: greenhousepk@upmc.edu.
authors.forename: Pamela K
authors.initials: PK
authors.lastname: Greenhouse
authors.affiliation: East End Associates, LLC, USA.
authors.forename: Tanya
authors.initials: T
authors.lastname: Chermak
authors.affiliation: University of Pittsburgh Medical Center, USA.
authors.forename: Margaret A
authors.initials: MA
authors.lastname: Hayden
mesh_terms: D003695:Delivery of Health Care; D006123:Group Practice; D006801:Humans; D005791:Patient Care / Q000379:methods; D010348:Patient Care Team; D018802:Patient-Centered Care / Q000379:methods* / Q000458:organization & administration
keywords: High performance care teams; Improving value in healthcare; Lean process improvement; Patient and family centered care; Patient centered care; Shadowing