title: Society for Acute Medicine Benchmarking Audit 2015: The Patient Perspective.
abstract: BACKGROUND
  The Society for Acute Medicine Benchmarking Audit (SAMBA) is an annual national audit in the UK.
  
  
  METHODS
  In SAMBA 2015 patient feedback questionnaires were introduced to help measure the quality of patient experience on Acute Medical Units (AMUs) over a 24-hour period on 25th June 2015.
  
  
  RESULTS
  55 AMUs submitted data on 945 patients, of these 824 (87.2%) would be extremely likely or likely to recommend the AMU. Patients below the age of 50 were less likely to recommend the admitting unit (p<0.013). Positive comments were three times more common than critical comments (976 vs 323). Categories of staff attitude, quality of communication, timeliness of care and catering were dominant themes.
  
  
  CONCLUSIONS
  This survey has identified key themes for patients being managed on an AMU that can be used to guide future innovations.
authors.affiliation: Cochrane Building, University Hospital of Wales, Heath Park, Cardiff, Wales.
authors.forename: Sara
authors.initials: S
authors.lastname: Pradhan
authors.affiliation: Cochrane Building, University Hospital of Wales, Heath Park, Cardiff, Wales.
authors.forename: Deysha
authors.initials: D
authors.lastname: Ratnasingham
authors.affiliation: Consultant Acute, Respiratory & Critical Care Medicine, Ysbtyty Gwynedd, Penrhosgarnedd, Bangor.
authors.forename: Christian P
authors.initials: CP
authors.lastname: Subbe
authors.affiliation: Bsc hons Psychology. Chairman North Wales Cancer Forum, Patient Representative, Ysbtyty Gwynedd, Penrhosgarnedd, Bangor.
authors.forename: Stuart
authors.initials: S
authors.lastname: Stevenson
authors.affiliation: Acute Medicine Consultant, Hinchingbrooke Health Care NHS Trust, Huntingdon, Cambridgeshire.
authors.forename: David
authors.initials: D
authors.lastname: Ward
authors.affiliation: Department of Acute Medicine, University Hospital of South Manchester, Southmoor Road, Wythenshawe, Manchester.
authors.forename: Tim
authors.initials: T
authors.lastname: Cooksley