title: Understanding Patient Experience Using Internet-based Email Surveys: A Feasibility Study at Mount Sinai Hospital.
abstract: Email is becoming a widely accepted communication tool in healthcare settings. This study sought to test the feasibility of Internet-based email surveys of patient experience in the ambulatory setting. We conducted a study of email Internet-based surveys sent to patients in selected ambulatory clinics at Mount Sinai Hospital in Toronto, Canada. Our findings suggest that email links to Internet surveys are a feasible, timely and efficient method to solicit patient feedback about their experience. Further research is required to optimally leverage Internet-based email surveys as a tool to better understand the patient experience.
authors.affiliation: Holds appointments in the Department of Quality and Performance Measurement, Office of Patient Experience and Outcome as well as the Department of Medicine at Mount Sinai Hospital. He is also a member of the Faculty of Medicine, University of Toronto, Toronto, Ontario.
authors.forename: Matthew
authors.initials: M
authors.lastname: Morgan
authors.affiliation: Member of the Department of Quality and Performance Measurement, Office of Patient Experience and Outcome at Mount Sinai Hospital in Toronto, Ontario.
authors.forename: Davina
authors.initials: D
authors.lastname: Lau
authors.affiliation: Member of the Department of Quality and Performance Measurement, Office of Patient Experience and Outcome at Mount Sinai Hospital in Toronto, Ontario.
authors.forename: Tanaz
authors.initials: T
authors.lastname: Jivraj
authors.affiliation: Holds an appointment in the Department of Paediatric Emergency Medicine, The Hospital for Sick Children, Toronto, Ontario.
authors.forename: Tania
authors.initials: T
authors.lastname: Principi
authors.affiliation: Member of the Department of Quality and Performance Measurement, Office of Patient Experience and Outcome at Mount Sinai Hospital in Toronto, Ontario.
authors.forename: Sandra
authors.initials: S
authors.lastname: Dietrich
authors.affiliation: Holds appointments in the Department of Quality and Performance Measurement, Office of Patient Experience and Outcome as well as the Department of Medicine at Mount Sinai Hospital. He is also a member of the Faculty of Medicine and the Institute of Health Policy, Management and Evaluation at the University of Toronto, Toronto, Ontario.
authors.forename: Chaim M
authors.initials: CM
authors.lastname: Bell
mesh_terms: D000328:Adult; D034742:Electronic Mail; D005240:Feasibility Studies; D005260:Female; D006801:Humans; D015212:Inflammatory Bowel Diseases / Q000628:therapy; D008297:Male; D009864:Ontario; D010044:Outpatient Clinics, Hospital / Q000592:standards; D017060:Patient Satisfaction; D011247:Pregnancy; D011248:Pregnancy Complications / Q000628:therapy; D011795:Surveys and Questionnaires