title: A good complaints system.
authors.forename: Graham
authors.initials: G
authors.lastname: Howarth
authors.forename: John
authors.initials: J
authors.lastname: Tiernan
authors.forename: Gareth
authors.initials: G
authors.lastname: Gillespie
authors.forename: Pieter
authors.initials: P
authors.lastname: Carstens
mesh_terms: D003695:Delivery of Health Care / Q000458:organization & administration / Q000592:standards; D034462:Dissent and Disputes; D006282:Health Personnel / Q000592:standards*; D006801:Humans; D019300:Medical Errors; D017060:Patient Satisfaction; D011787:Quality of Health Care