title: Parent satisfaction with neuropsychological consultation after pediatric mild traumatic brain injury.
abstract: Few studies have focused on consumer satisfaction following neuropsychological evaluation. We sought to examine parent satisfaction with neuropsychological consultation following a mild traumatic brain injury (TBI) in school-age children. We surveyed 71 parents of 8- to 17-year-olds participating in a prospective longitudinal study examining neuropsychological consultation as an intervention for persistent postconcussive symptoms. Children had sustained injuries between 2 and 12 months prior to enrollment. Neuropsychological consultation occurred on average 5 months post-injury. Parent satisfaction data were collected via telephone approximately 4 months after the neuropsychological consultation. The vast majority of parents were quite satisfied with the service (e.g., 94% overall satisfaction rate; 96% rated the service as good or excellent). Satisfaction rates were associated positively with time since injury and negatively with parental education. No other child, parent, or provider variable correlated with satisfaction. The results add to the relatively sparse literature on parent satisfaction with neuropsychological evaluation. A pressing future need in pediatric neuropsychology is to examine the satisfaction of other consumers of the service, including healthcare personnel, educators, and the child patients themselves.
authors.affiliation: a Department of Physical Medicine & Rehabilitation , University of Colorado School of Medicine and Children's Hospital Colorado , Aurora , CO , USA.
authors.forename: Michael W
authors.initials: MW
authors.lastname: Kirkwood
authors.affiliation: a Department of Physical Medicine & Rehabilitation , University of Colorado School of Medicine and Children's Hospital Colorado , Aurora , CO , USA.
authors.forename: Robin L
authors.initials: RL
authors.lastname: Peterson
authors.affiliation: a Department of Physical Medicine & Rehabilitation , University of Colorado School of Medicine and Children's Hospital Colorado , Aurora , CO , USA.
authors.forename: David A
authors.initials: DA
authors.lastname: Baker
authors.affiliation: a Department of Physical Medicine & Rehabilitation , University of Colorado School of Medicine and Children's Hospital Colorado , Aurora , CO , USA.
authors.forename: Amy K
authors.initials: AK
authors.lastname: Connery
mesh_terms: D000293:Adolescent; D000070642:Brain Injuries, Traumatic / Q000523:psychology*; D002648:Child; D005260:Female; D006801:Humans; D008137:Longitudinal Studies; D008297:Male; D009483:Neuropsychological Tests / Q000706:statistics & numerical data*; D010290:Parents / Q000523:psychology*; D010549:Personal Satisfaction; D011446:Prospective Studies; D012017:Referral and Consultation; D011795:Surveys and Questionnaires
keywords: Neuropsychological assessment; concussion; consumersatisfaction; patientsatisfaction; pediatrics