title: Linking Emotional Labor, Public Service Motivation, and Job Satisfaction: Social Workers in Health Care Settings.
abstract: This study examines the determinants of emotional laborers'--social workers in health care organizations--job satisfaction and their public service motivation in using a structural equation model and provides empirical evidence regarding what contributes to job satisfaction or burnout in these workers. Among several latent variables, this study confirmed that false face significantly decreases the job satisfaction of social worker and is positively associated with burnout. In addition, commitment to public interest increases social workers' job satisfaction significantly. This study has implications for the management of emotional labor. By educating emotional laborers to reappraise situations to increase their job satisfaction and avoid burnout, reappraisal training and education are expected to result in increases in positive emotions and decreases in negative emotions, and to improve employees' performance in their organizations.
authors.affiliation: a Department of Health Sciences , Lehman College, The City University of New York , Bronx , New York , USA.
authors.forename: Chul-Young
authors.initials: CY
authors.lastname: Roh
authors.affiliation: b Department of Public Administration , Yonsei University , Seoul , Republic of Korea.
authors.forename: M Jae
authors.initials: MJ
authors.lastname: Moon
authors.affiliation: c Department of Public Administration, Konkuk University , Seoul , Republic of Korea.
authors.forename: Seung-Bum
authors.initials: SB
authors.lastname: Yang
authors.affiliation: d Graduate School of Public Administration, Seoul National University , Seoul , Republic of Korea.
authors.forename: Kwangho
authors.initials: K
authors.lastname: Jung
mesh_terms: D002055:Burnout, Professional; D005260:Female; D006268:Health Facilities; D006801:Humans; D007588:Job Satisfaction; D008297:Male; D009042:Motivation; D000068217:Social Workers / Q000523:psychology*; D013315:Stress, Psychological; D011795:Surveys and Questionnaires; D014481:United States
keywords: Emotional labor; social workers; structural equation model (SEM)