title: Diagnosing the Patient Experience.
authors.forename: Ellen Lanser
authors.initials: EL
authors.lastname: May
mesh_terms: D003657:Decision Making; D019981:Health Care Sector / Q000458:organization & administration*; D006740:Hospital Administrators; D006801:Humans; D007857:Leadership; D019982:Organizational Case Studies; D015279:Organizational Culture; D009937:Organizational Objectives; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D014481:United States