title: [Economic performance and well being in call center operators].
abstract: BACKGROUND
  Many studies highlight that workers showing high well-being prove high job performance, but it is unknown whether economic performance affects psychological well-being. This study is aimed to analyze the relationships between economic performance and well-being in call center operators.
  
  
  METHODS
  Forty-nine telephone operators, engaged in the sale of credit cards, were required to fill in questionnaires assessing the following dimensions: Well-being, Alexithymia, Coping, Psychopathological symptoms, and Self-declared Economic performance.
  
  
  RESULTS
  Results show that workers with low Economic performance have moderate levels of Self-Acceptance and Positive Interpersonal Relationships and high levels of Psychopathological Symptoms.
  
  
  CONCLUSIONS
  Though these results are preliminary, given the limited number of participants, they indicate that a low economic performance is associated with a reduced psychological well-being of operators, which is reflected in poor self-acceptance, in lower positive interpersonal relationships, in the presence of distress and psychological symptoms.
authors.forename: Luca
authors.initials: L
authors.lastname: Giovampietro
authors.forename: Alessandro
authors.initials: A
authors.lastname: Mingarelli
authors.forename: Maria
authors.initials: M
authors.lastname: Casagrande
mesh_terms: D000328:Adult; D005260:Female; D006304:Health Status; D006801:Humans; D008297:Male; D008875:Middle Aged; D016272:Occupational Health; D011788:Quality of Life; D000066477:Work Performance / Q000191:economics*; D055815:Young Adult