title: Teaching and Learning the Techniques of Conflict Resolution for Challenging Ethics Consultations.
abstract: Professional mediators have long possessed a skill set that is uniquely suited to facilitation of difficult conversations between and among individuals in emotionally charged situations. This skill set has increasingly been recognized as invaluable to the work of clinical ethics consultants as they navigate conflicts involving families, surrogates, and providers. Given widespread acknowledgment that communication difficulties lie at the root of many clinical ethics conflicts, mediation offers techniques to enhance communication between conflicting parties. This special section of The Journal of Clinical Ethics focuses on core aspects of the mediation process designed for effective management of clinical conflict emanating from communication breakdowns, highly charged value conflicts, and instances of perceived disrespect.
authors.affiliation: 3401 Market St., Suite 320, Philadelphia, Pennsylvania 19104 USA. ejb@gear3.net.
authors.forename: Edward J
authors.initials: EJ
authors.lastname: Bergman
authors.affiliation: 3401 Market St., Suite 320, Philadelphia, Pennsylvania 19104 USA. fiester@upenn.edu.
authors.forename: Autumn
authors.initials: A
authors.lastname: Fiester
mesh_terms: D000066491:Clinical Decision-Making / Q000941:ethics / Q000379:methods; D003142:Communication; D016265:Conflict of Interest; D026822:Ethicists / Q000193:education* / Q000592:standards; D033061:Ethics Consultation / Q000941:ethics / Q000592:standards / Q000639:trends; D005190:Family; D006040:Goals; D006282:Health Personnel; D006801:Humans; D017008:Negotiating / Q000379:methods*; D018802:Patient-Centered Care / Q000941:ethics*; D011340:Problem Solving; D018794:Problem-Based Learning; D013663:Teaching