title: Relationship Between Patients' Perceptions of Care Quality and Health Care Errors in 11 Countries: A Secondary Data Analysis.
abstract: Patients may be the most reliable reporters of some aspects of the health care process; their perspectives should be considered when pursuing changes to improve patient safety. The authors evaluated the association between patients' perceived health care quality and self-reported medical, medication, and laboratory errors in a multinational sample. The analysis was conducted using the 2010 Commonwealth Fund International Health Policy Survey, a multinational consumer survey conducted in 11 countries. Quality of care was measured by a multifaceted construct developed using Rasch techniques. After adjusting for potentially important confounding variables, an increase in respondents' perceptions of care coordination decreased the odds of self-reporting medical errors, medication errors, and laboratory errors (P < .001). As health care stakeholders continue to search for initiatives that improve care experiences and outcomes, this study's results emphasize the importance of guaranteeing integrated care.
authors.affiliation: James L. Winkle College of Pharmacy, University of Cincinnati, Cincinnati, Ohio (Drs Hincapie and MacKinnon); and College of Pharmacy, University of Arizona, Tucson (Drs Slack, Malone, and Warholak).
authors.forename: Ana L
authors.initials: AL
authors.lastname: Hincapie
authors.forename: Marion
authors.initials: M
authors.lastname: Slack
authors.forename: Daniel C
authors.initials: DC
authors.lastname: Malone
authors.forename: Neil J
authors.initials: NJ
authors.lastname: MacKinnon
authors.forename: Terri L
authors.initials: TL
authors.lastname: Warholak
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D003142:Communication; D003266:Continuity of Patient Care / Q000458:organization & administration; D003951:Diagnostic Errors / Q000706:statistics & numerical data; D005260:Female; D019538:Health Care Surveys; D006297:Health Services Accessibility / Q000458:organization & administration; D006801:Humans; D008297:Male; D019300:Medical Errors / Q000706:statistics & numerical data*; D008508:Medication Errors / Q000706:statistics & numerical data; D008875:Middle Aged; D061214:Patient Safety; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010465:Perception; D011787:Quality of Health Care / Q000458:organization & administration*; D055815:Young Adult