title: Integrating Customer Intimacy Into Radiology to Improve the Patient Perspective: The Case of Breast Cancer Screening.
abstract: OBJECTIVE
  The customer intimacy business model has emerged as a key operational approach for health care organizations as they move toward patient-centered care. The question arises how the customer intimacy approach can be implemented in the clinical setting and whether it can help practitioners address problems and improve quality of care.
  
  
  CONCLUSIONS
  Breast cancer screening and its emphasis on the patient perspective provides an interesting case study for understanding how the customer intimacy approach can be integrated into radiologic practice to improve the patient experience.
authors.affiliation: 1 Department of Radiology, NYU School of Medicine, 160 East 34th St, 3rd Fl, New York, NY 10016.
authors.forename: Chloe M
authors.initials: CM
authors.lastname: Chhor
authors.affiliation: 1 Department of Radiology, NYU School of Medicine, 160 East 34th St, 3rd Fl, New York, NY 10016.
authors.forename: Cecilia L
authors.initials: CL
authors.lastname: Mercado
mesh_terms: D001943:Breast Neoplasms / Q000175:diagnosis*; D055088:Early Detection of Cancer / Q000523:psychology / Q000592:standards*; D005260:Female; D006801:Humans; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000592:standards*; D011369:Professional-Patient Relations; D011871:Radiology / Q000592:standards*
keywords: breast; breast cancer screening; customer intimacy; patient perspective; patient-centered care