title: Leading in the World of Business and Medicine: Putting the Needs of Customers, Employees, and Patients First.
authors.affiliation: Elliot K. Fishman, MD, Karen M. Horton, MD, and Siva P. Raman, MD, are from the Department of Radiology, Johns Hopkins University, Baltimore, Maryland.
authors.forename: Eric
authors.initials: E
authors.lastname: Becker
authors.affiliation: Elliot K. Fishman, MD, Karen M. Horton, MD, and Siva P. Raman, MD, are from the Department of Radiology, Johns Hopkins University, Baltimore, Maryland.
authors.forename: Elliot K
authors.initials: EK
authors.lastname: Fishman
authors.affiliation: Elliot K. Fishman, MD, Karen M. Horton, MD, and Siva P. Raman, MD, are from the Department of Radiology, Johns Hopkins University, Baltimore, Maryland.
authors.forename: Karen M
authors.initials: KM
authors.lastname: Horton
authors.affiliation: Elliot K. Fishman, MD, Karen M. Horton, MD, and Siva P. Raman, MD, are from the Department of Radiology, Johns Hopkins University, Baltimore, Maryland. Electronic address: srsraman3@gmail.com.
authors.forename: Siva P
authors.initials: SP
authors.lastname: Raman
mesh_terms: D003258:Consumer Behavior; D006801:Humans; D020380:Needs Assessment; D015279:Organizational Culture; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration; D010558:Personnel Loyalty; D010817:Physician-Patient Relations; D011216:Practice Management, Medical / Q000458:organization & administration*; D011872:Radiology Department, Hospital / Q000458:organization & administration*