title: Analysis of bus passenger comfort perception based on passenger load factor and in-vehicle time.
abstract: Although bus comfort is a crucial indicator of service quality, existing studies tend to focus on passenger load and ignore in-vehicle time, which can also affect passengers' comfort perception. Therefore, by conducting surveys, this study examines passengers' comfort perception while accounting for both factors. Then, using the survey data, it performs a two-way analysis of variance and shows that both in-vehicle time and passenger load significantly affect passenger comfort. Then, a bus comfort model is proposed to evaluate comfort level, followed by a sensitivity analysis. The method introduced in this study has theoretical implications for bus operators attempting to improve bus service quality.
authors.affiliation: School of Transportation Science and Engineering, Harbin Institute of Technology, No. 73 Huanghe Road, Harbin, 150090 Heilongjiang People's Republic of China.
authors.forename: Xianghao
authors.initials: X
authors.lastname: Shen
authors.affiliation: School of Transportation Science and Engineering, Harbin Institute of Technology, No. 73 Huanghe Road, Harbin, 150090 Heilongjiang People's Republic of China.
authors.forename: Shumin
authors.initials: S
authors.lastname: Feng
authors.affiliation: School of Transportation Science and Engineering, Harbin Institute of Technology, No. 73 Huanghe Road, Harbin, 150090 Heilongjiang People's Republic of China.
authors.forename: Zhenning
authors.initials: Z
authors.lastname: Li
authors.affiliation: School of Transportation Science and Engineering, Harbin Institute of Technology, No. 73 Huanghe Road, Harbin, 150090 Heilongjiang People's Republic of China.
authors.forename: Baoyu
authors.initials: B
authors.lastname: Hu
keywords: Comfort perception; In-vehicle time; Passenger load factor; Public transport
references.citation: Sci Total Environ. 2008 Jan 25;389(2-3):277-82
references.pmid: 17949792