title: Acute spinal cord injury patients' satisfaction with care: Results from an intervention study in a specialized rehabilitation unit.
abstract: To assess satisfaction with care in acute spinal cord injury patients admitted to a specialized rehabilitation unit prior and after a tailored training in communication skills for the staff, the Picker Patient Experience-33 ((1) Content of the information, (2) Quality of the information, and (3) Quality of the relationship), the Spinal Cord Independence Measure-III, and the Hospital Anxiety and Depression Scale were administered. The more troublesome dimension regarding patients' satisfaction was content of the information, with 88.37 and 91.43 percent (pre/post-intervention) reporting problems with information provided concerning their rights, and 51.15 and 58.72 percent (pre/post-intervention) with the information received at discharge. Overall, functionality (Spinal Cord Independence Measure-III) improved at discharge, but Hospital Anxiety and Depression Scale pre/post-scores revealed to be high.
authors.affiliation: 1 Department of Psychiatry, Hospital Universitari Vall d'Hebron de Barcelona, CIBERSAM, Spain.
authors.forename: Pilar
authors.initials: P
authors.lastname: Lusilla-Palacios
authors.affiliation: 1 Department of Psychiatry, Hospital Universitari Vall d'Hebron de Barcelona, CIBERSAM, Spain.|2 Universitat Autònoma de Barcelona, Spain.|3 Institut de Recerca Vall d'Hebron de Barcelona, Spain.
authors.forename: Carmina
authors.initials: C
authors.lastname: Castellano-Tejedor
mesh_terms: D000208:Acute Disease; D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D005260:Female; D006760:Hospitalization; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D010564:Personnel, Hospital / Q000193:education*; D011369:Professional-Patient Relations; D013119:Spinal Cord Injuries / Q000534:rehabilitation*; D055815:Young Adult
keywords: healthcare professionals; patient satisfaction; satisfaction with care; spinal cord injury; traumatic injury