title: How to Create "Wow" for Your Patients.
abstract: It is going to become very important to pay attention to patient satisfaction, because soon physicians' incomes will be based on how well they provide their patients with a positive experience. It will not be adequate to just make the diagnosis and treat the patient successfully. All physicians are trained to do that. Now patient satisfaction will require that physicians go above and beyond merely providing a diagnosis and treatment. This article suggests 11 techniques to provide patients with a "wow" experience and achieve outstanding patient satisfaction.
authors: Shep
authors: S
authors: Hyken
authors: Neil
authors: N
authors: Baum
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D020399:Practice Management / Q000458:organization & administration*