title: Are Users Satisfied with Assertive Community Treatment in Spite of Personal Restrictions?
abstract: The purpose of this explorative study was to examine satisfaction among 70 users of 12 Norwegian Assertive Community Treatment teams. The study was carried out among a group of 70 service users, and reveals generally high levels of satisfaction with the service, with satisfaction also being high in comparison to other ACT satisfaction studies. Users under a Community Treatment Order were more satisfied, while users with an alcohol use disorder were less satisfied. Younger service users were less positive than older users. There was no difference in satisfaction between the genders. This study's positive result may reflect the ACT model's focus on user involvement, recovery and building relationships, and the fact that this service has a more holistic approach than previous services that users have experienced.
authors: Division of Mental Health Services, Akershus University Hospital, Lørenskog, Norway. ann-mari.lofthus@ahus.no.
authors: Ann-Mari
authors: AM
authors: Lofthus
authors: National Centre for Knowledge through Experience in Mental Health, Skien, Norway.
authors: Heidi
authors: H
authors: Westerlund
authors: National Centre for Knowledge through Experience in Mental Health, Skien, Norway.
authors: Dagfinn
authors: D
authors: Bjørgen
authors: Helse Sør-Øst Health Services Research Centre, Akershus University Hospital, Lørenskog, Norway.
authors: Jonas Christoffer
authors: JC
authors: Lindstrøm
authors: Division of Mental Health Services, Akershus University Hospital, Lørenskog, Norway.
authors: Arnhild
authors: A
authors: Lauveng
authors: Division of Mental Health Services, Akershus University Hospital, Lørenskog, Norway.
authors: Hanne
authors: H
authors: Clausen
authors: Division of Mental Health Services, Akershus University Hospital, Lørenskog, Norway.|Institute of Clinical Medicine, University of Oslo, Oslo, Norway.
authors: Torleif
authors: T
authors: Ruud
authors: Division of Mental Health Services, Akershus University Hospital, Lørenskog, Norway.
authors: Kristin Sverdvik
authors: KS
authors: Heiervang
mesh_terms: D000328:Adult; D003156:Community Mental Health Services / Q000458:organization & administration*; D005260:Female; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D001523:Mental Disorders / Q000628:therapy*; D009664:Norway; D010348:Patient Care Team / Q000458:organization & administration; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D018802:Patient-Centered Care; D036301:Qualitative Research; D011795:Surveys and Questionnaires
keywords: Assertive community treatment (ACT); CSQ-8; Client Satisfaction Questionnaire; Client satisfaction; Community treatment order (CTO)