title: Migration background and overall satisfaction with pre-hospital emergency care.
abstract: OBJECTIVE
  This study was designed to explore how sociodemographic factors of the patient/patient's relatives including migrant status and service-related aspects influence overall satisfaction with pre-hospital emergency care.
  
  
  METHODS
  A descriptive-analytical study was conducted on 218 persons (57 migrants and 161 nonmigrants) who had received pre-hospital emergency care directly (as a patient) or indirectly (as a significant other) in Germany. Sociodemographic data and service-related aspects were entered into a hierarchical regression analysis in order to identify their influence on overall satisfaction.
  
  
  RESULTS
  Altogether, 58.3% of the variance of the overall satisfaction with pre-hospital emergency care can be explained by the final model. Of this sum, only 9.8% is explained by sociodemographic factors and 47.3% by service-related aspects. Migrant status per se did not show any significant influence, whereas no or a basic level of German language skills is significantly negatively associated with overall satisfaction. Professional and emotional/social competencies of the emergency personnel are significantly positively associated with overall satisfaction with pre-hospital emergency care.
  
  
  CONCLUSIONS
  Sociodemographic-related factors, excepted from language skills, seem to be largely unrelated to overall satisfaction with pre-hospital emergency care. Service-related factors such as the emergency personnel's professional and social/emotional competencies appear as the main factors determining overall satisfaction with pre-hospital emergency care.
authors: Department Health and Prevention, Institute of Psychology, Ernst-Moritz-Arndt-University Greifswald, 17487 Greifswald, Germany. Electronic address: diana.kietzmann@uni-greifswald.de.
authors: Diana
authors: D
authors: Kietzmann
authors: Department Health and Prevention, Institute of Psychology, Ernst-Moritz-Arndt-University Greifswald, 17487 Greifswald, Germany.
authors: Sophia
authors: S
authors: Wiehn
authors: Department Health and Prevention, Institute of Psychology, Ernst-Moritz-Arndt-University Greifswald, 17487 Greifswald, Germany.
authors: Doris
authors: D
authors: Kehl
authors: Department Health and Prevention, Institute of Psychology, Ernst-Moritz-Arndt-University Greifswald, 17487 Greifswald, Germany.
authors: Daniela
authors: D
authors: Knuth
authors: Department Health and Prevention, Institute of Psychology, Ernst-Moritz-Arndt-University Greifswald, 17487 Greifswald, Germany.
authors: Silke
authors: S
authors: Schmidt
mesh_terms: D000328:Adult; D004632:Emergency Medical Services / Q000592:standards*; D004641:Emigration and Immigration; D005260:Female; D005860:Germany, West; D006801:Humans; D008297:Male; D017060:Patient Satisfaction
keywords: Migration background; Overall satisfaction; Pre-hospital emergency care