title: UNNECESSARY CALLS.
authors.forename: Tom
authors.initials: T
authors.lastname: Bik
authors.forename: Dennis
authors.initials: D
authors.lastname: Presley
authors.forename: Dottie
authors.initials: D
authors.lastname: Miles
mesh_terms: D017046:Cost Savings; D004631:Emergency Medical Service Communication Systems; D004632:Emergency Medical Services / Q000458:organization & administration*; D006801:Humans; D007087:Illinois; D019982:Organizational Case Studies; D009936:Organizational Innovation; D062526:Patient Navigation / Q000379:methods*; D010865:Pilot Projects; D014218:Triage / Q000379:methods*; D019564:Unnecessary Procedures