title: FUNDAMENTALS OF PATIENT SATISFACTION MEASUREMENT.
authors.forename: Eric
authors.initials: E
authors.lastname: Shirley
authors.forename: Gary
authors.initials: G
authors.lastname: Josephson
authors.forename: James
authors.initials: J
authors.lastname: Sanders
mesh_terms: D006801:Humans; D017063:Outcome Assessment, Health Care / Q000379:methods*; D017060:Patient Satisfaction; D011594:Psychometrics; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires