title: The Patient Experience in Ontario 2020: What Is Possible?
abstract: Words are important. They signal an intention behind a thought. So when Ontario's Ministry of Health and Long-Term Care publishes an action plan (Ontario Ministry of Health and Long-Term Care, 2012) that declares itself to be "obsessively patient-centred," curiosity ensues and terms abound. Patient-centred care, patient engagement and patient experience - all seem to be in the mix in Ontario. This paper will propose a set of definitions for these commonly used terms, examine the progress being made in Ontario towards a more patient-centred healthcare system and suggest where we might aim to be by 2020.
authors.affiliation: President and CEO, The Change Foundation, Toronto, ON.
authors.forename: Cathy
authors.initials: C
authors.lastname: Fooks
authors.affiliation: Executive Lead, Program Implementation, The Change Foundation, Toronto, ON.
authors.forename: Genevieve
authors.initials: G
authors.lastname: Obarski
authors.affiliation: Executive Lead, Research and Policy, The Change Foundation, Toronto, ON.
authors.forename: Lori
authors.initials: L
authors.lastname: Hale
authors.affiliation: Research Associate, The Change Foundation, Toronto, ON.
authors.forename: Stephanie
authors.initials: S
authors.lastname: Hylmar
mesh_terms: D018166:Health Care Reform; D006801:Humans; D009313:National Health Programs / Q000458:organization & administration*; D009864:Ontario; D010358:Patient Participation; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D011157:Population Dynamics