title: [Communication Strategies in Dealing with Patients with Glaucoma].
abstract: When patients with glaucoma meet doctors and their assistants in a doctor's office or a hospital all hope that this contact will be trouble-free, helpful, perhaps even happy and conducted in a constructive spirit. But this is not always the case. Words and gestures may accidently hurt or reject the patient. Often the communication results in harm instead of help and healing. For this reason, it is worthwhile to have a glimpse behind the curtain of the difficult interactions between people. The rules of communication in the medical context will help to facilitate the contact between doctors and patients. Verbal and non-verbal communication play an important role, for example in how to address the individual patient, as well as the timing and wording. Expertise in communication is a key qualification for medical professionals!
authors.affiliation: Geschäftsleitung, FORTHE, Bonn.
authors.forename: J
authors.initials: J
authors.lastname: Sandner
mesh_terms: D003142:Communication; D005858:Germany; D005901:Glaucoma / Q000175:diagnosis* / Q000523:psychology / Q000628:therapy*; D058015:Health Communication / Q000379:methods*; D010353:Patient Education as Topic / Q000379:methods*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations