title: Healthcare leadership and the ethics of managing expectations of caregivers and patients.
abstract: Healthcare providers and patients are often disappointed by the level of care public hospitals can deliver. The remedy is to lower expectations. Providers should be brought to see their obligations as only to give the best care resources allow. The public should be clearly told what care hospitals can and cannot provide and involved in decision-making. Healthcare leaders can play innovative roles in both these remedies.
authors.affiliation: Langara College, Vancouver, British Columbia, Canada. davidalisterbrowne@gmail.com.
authors.forename: Alister
authors.initials: A
authors.lastname: Browne
mesh_terms: D017028:Caregivers / Q000523:psychology*; D003659:Decision Making, Organizational; D004991:Ethics, Institutional; D006282:Health Personnel / Q000523:psychology*; D006801:Humans; D007857:Leadership; D018802:Patient-Centered Care