title: Partnerships with Patients and Family Caregivers.
abstract: This paper discusses six areas of hospital experience that can be improved: parking, hospital gowns, visiting hours, emergency room triage, hospital food, and care plans and discharge summaries. The areas were identified by a group of patients and family caregivers who reviewed large numbers of patient experiences and identified simple and easy to measure changes. Their recommended changes are called "Key Performance Targets."
authors.affiliation: Founder, Patients Canada, Toronto, ON.
authors.forename: Sholom
authors.initials: S
authors.lastname: Glouberman
mesh_terms: D017028:Caregivers; D004636:Emergency Service, Hospital / Q000458:organization & administration; D005190:Family; D005521:Food Service, Hospital / Q000458:organization & administration; D006739:Hospital Administration; D006801:Humans; D010299:Parking Facilities / Q000458:organization & administration; D010347:Patient Care Planning / Q000458:organization & administration; D010351:Patient Discharge; D010361:Patients; D019984:Quality Indicators, Health Care / Q000706:statistics & numerical data*; D014218:Triage / Q000458:organization & administration; D014789:Visitors to Patients