title: [Construction and validation of an instrument to assess primary care level patient satisfaction].
abstract: OBJECTIVE
  To develop an instrument to assess the satisfaction of patients using health services at the first care level of the city of Mexico (SSA), adapted to the socio-cultural characteristics of the population, and to examine its reliability and validity.
  
  
  METHODS
  The instrument reagents were designed using the natural semantic networks technique. The dimensions used have been determined from the literature. Participants included 230 adults with type 2 diabetes attending eight SSA health centers. Subsequently, intelligibility was determined by conducting a pilot, then the construct validity of the instrument by means of exploratory factor analysis was evaluated and its internal consistency was determined by calculating Cronbach's alpha.
  
  
  RESULTS
  The questionnaire is composed of six factors with a Likert-type scale. Its consistency showed a Crombach´s alpha of 0.94. The factor structure included 29 reagents that correlated with the six dimensions with factorial loads>0.581 that explained 66.8% of the total variance.
  
  
  CONCLUSIONS
  The patient satisfaction questionnaire incorporates the sociocultural characteristics of the target population and has an adequate level of validity and reliability and is quick and easy in application.
authors.affiliation: Instituto de Ciencias de la Salud, Universidad Nacional Arturo Jauretche, Argentina.
authors.forename: Martín Salvador
authors.initials: MS
authors.lastname: Silberman
authors.affiliation: Departamento de Salud Pública, Facultad de Medicina, UNAM, México, D.F., México.
authors.forename: Laura
authors.initials: L
authors.lastname: Moreno-Altamirano
authors.affiliation: Departamento de Investigaciones en Epidemiología, Instituto Nacional de Pediatría, Departamento de Salud Pública, FM-UNAM, México, D.F., México.
authors.forename: Dewi
authors.initials: D
authors.lastname: Hernández-Montoya
authors.affiliation: Departamento de Evaluación Educativa, FM-UNAM, México, D.F., México.
authors.forename: Adrián
authors.initials: A
authors.lastname: Martínez-González
authors.affiliation: Departamento de Sociedad, Cultura y Salud, Colegio de la Frontera Sur, México.
authors.forename: Héctor Ochoa
authors.initials: HO
authors.lastname: Díaz-López
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D011320:Primary Health Care / Q000592:standards*; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires