title: How diversity gets lost: Age and gender in design practices of information and communication technologies.
abstract: This article adopts an intersectional approach to investigate how age, gender, and diversity are represented, silenced, or prioritized in design. Based on a comparative study of design practices of information and communication technologies (ICTs) for young girls and older people, this article describes differences and similarities in the ways in which designers tried to cope with diversity. Ultimately diversity was neglected, and the developers relied on hegemonic views of gender and age, constructed older people and young girls as an "other," and consequently their input was neglected. These views were thus materialized in design and reinforce such views in powerful yet unobtrusive ways.
authors.affiliation: a Department of Science, Technology and Policy Studies, School of Management and Governance , University of Twente , Enschede , The Netherlands.
authors.forename: Nelly
authors.initials: N
authors.lastname: Oudshoorn
authors.affiliation: b School of Health , Avans University of Applied Sciences , Breda , The Netherlands.
authors.forename: Louis
authors.initials: L
authors.lastname: Neven
authors.affiliation: c Mads Clausen Institute , University of Southern Denmark , Sønderborg , Denmark.
authors.forename: Marcelle
authors.initials: M
authors.lastname: Stienstra
mesh_terms: D000367:Age Factors; D000368:Aged; D002648:Child; D018864:Cultural Diversity; D006804:Ergonomics / Q000379:methods*; D005260:Female; D019513:Feminism; D006801:Humans; D008297:Male; D012737:Sex Factors; D013672:Technology / Q000379:methods*
keywords: Ageism; design; diversity; gender; intersectionality; technology