title: Real-Time Revolution?
abstract: Austin Regional Clinic (ARC) physicians and officials know patient feedback is important, but getting patients to provide it can be a challenge. A pilot program of a new, real-time feedback system provided ARC patients a high-tech convenience previous attempts lacked and produced participation numbers dwarfing those past efforts. ARC's initial results with the system, in which patients answer five to seven questions on a computer tablet and can leave free-text comments, were so successful the clinic is already planning to expand it to all of its locations by the end of June.
authors.forename: Joey
authors.initials: J
authors.lastname: Berlin
mesh_terms: D034201:Computers, Handheld / Q000706:statistics & numerical data*; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010865:Pilot Projects; D011795:Surveys and Questionnaires; D013781:Texas