title: 10 Steps to Making the Most of Every New Patient Call.
authors.forename: Wendy O'Donovan
authors.initials: WO
authors.lastname: Phillips
mesh_terms: D001071:Appointments and Schedules; D003142:Communication; D034742:Electronic Mail; D006801:Humans; D011215:Practice Management, Dental / Q000458:organization & administration*; D011369:Professional-Patient Relations; D012017:Referral and Consultation; D013637:Tape Recording; D013689:Telephone