title: [First outpatient satisfaction questionnaire with day-surgery in a French comprehensive cancer center].
abstract: BACKGROUND
  To assess the patient's satisfaction in a day-surgery unit in oncology for a surgical diagnosis or therapeutic act.
  
  
  METHODS
  Between October 2013 and February 2014, we conducted a satisfaction survey from the validated questionnaire COPS-D. This questionnaire analyse the patient's stages in the care system, from the preoperative consultation to the return home: 9 stages with 23 items rated 1 (bad) to 5 (excellent). It was sent by postmail 3 weeks after their hospitalization.
  
  
  RESULTS
  Four hundred and sixty-seven questionnaires were mailed, with a response's rate to 38% (172/467). Participant's characteristics: 88% are women, 45% are full time workers, 54% of senology. Two-third of the assessments were rated 4 or 5. Five percent were rated 1 or 2. The patient's exit is the least preferred step. The operating room's assessment is the most preferred by patients. Sixty-one percent of participants have written a free comment, 31% are positives, 36% are negatives, and 32% are mixed. The wait was the negative recurrent comment (21%).
  
  
  CONCLUSIONS
  Most participants are very satisfied. Improving the wait before the operation and output is already underway. Studies are now needed to assess the care's safety and the economic aspect of day-surgery.
authors.affiliation: Institut Curie, département d'oncologie chirurgicale, 26, rue d'Ulm, 75005 Paris, France. Electronic address: laetitia.gaujal@gmail.com.
authors.forename: Laetitia
authors.initials: L
authors.lastname: Gaujal
authors.affiliation: Institut Curie, département d'oncologie chirurgicale, 26, rue d'Ulm, 75005 Paris, France.
authors.forename: Marielle
authors.initials: M
authors.lastname: Renou
authors.affiliation: Département de biostatistique, 26, rue d'Ulm, 75005 Paris, France.
authors.forename: Marie Eglantine
authors.initials: ME
authors.lastname: Dujaric
authors.affiliation: Département de recherche clinique, 26, rue d'Ulm, 75005 Paris, France.
authors.forename: Sandrine
authors.initials: S
authors.lastname: Baffert
authors.affiliation: Institut Curie, département de radiologie, 26, rue d'Ulm, 75005 Paris, France.
authors.forename: Anne
authors.initials: A
authors.lastname: Tardivon
authors.affiliation: Département d'anesthésie-réanimation-douleur, 26, rue d'Ulm, 75005 Paris, France.
authors.forename: Irène
authors.initials: I
authors.lastname: Kriegel
authors.affiliation: Département d'oncologie chirurgicale, 26, rue d'Ulm, 75005 Paris, France.
authors.forename: Bruno
authors.initials: B
authors.lastname: Buecher
authors.affiliation: Institut Curie, département d'oncologie chirurgicale, 26, rue d'Ulm, 75005 Paris, France.
authors.forename: Angélique
authors.initials: A
authors.lastname: Girod
authors.affiliation: Institut Curie, département d'oncologie chirurgicale, 26, rue d'Ulm, 75005 Paris, France.
authors.forename: Lisiane
authors.initials: L
authors.lastname: Grosset
authors.affiliation: Département de biostatistique, 26, rue d'Ulm, 75005 Paris, France.
authors.forename: Bernard
authors.initials: B
authors.lastname: Asselain
authors.affiliation: Institut Curie, département d'oncologie chirurgicale, 26, rue d'Ulm, 75005 Paris, France.
authors.forename: Roman
authors.initials: R
authors.lastname: Rouzier
authors.affiliation: Département interdisciplinaire de soins de support, 26, rue d'Ulm, 75005 Paris, France.
authors.forename: Anne
authors.initials: A
authors.lastname: Brédart
authors.affiliation: Institut Curie, département d'oncologie chirurgicale, 26, rue d'Ulm, 75005 Paris, France.
authors.forename: Séverine
authors.initials: S
authors.lastname: Alran
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000556:Ambulatory Surgical Procedures / Q000523:psychology*; D001943:Breast Neoplasms / Q000175:diagnosis / Q000523:psychology / Q000601:surgery; D002173:Cancer Care Facilities; D003266:Continuity of Patient Care / Q000706:statistics & numerical data; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009369:Neoplasms / Q000175:diagnosis / Q000523:psychology* / Q000601:surgery; D009873:Operating Rooms; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D013531:Surgicenters; D011795:Surveys and Questionnaires; D013997:Time Factors
keywords: Cancer; Chirurgie ambulatoire; Day-surgery; Enquête de satisfaction; Outpatient; Patient satisfaction