title: Use of veterinary services by Latino dog and cat owners with various degrees of English-language proficiency.
abstract: OBJECTIVE
  To characterize patterns of dog and cat ownership and veterinary service use among Latino dog and cat owners with various degrees of English-language proficiency. DESIGN :Cross-sectional telephone survey.
  
  
  METHODS
  Data from 393 Latino pet owners.
  
  
  METHODS
  Telephone surveys were conducted with Latino dog and cat owners from a random sample of US households to determine the number of dogs and cats owned, factors associated with veterinary service use, and satisfaction with veterinary care.
  
  
  RESULTS
  393 of 1,026 (38.3%) respondents were pet owners. Two hundred fifty-nine of 330 (78.5%) dog owners and 70 of 115 (60.9%) cat owners reported taking their pet to the veterinarian in the past 12 months, most commonly for vaccination or examination or because of illness. Respondents were most satisfied with veterinary care provided, least satisfied with cost, and moderately satisfied with quality of communication. English-language proficiency was not significantly associated with whether owners sought veterinary care. A large proportion of respondents who wanted to receive pet health information in Spanish described themselves as speaking English well or very well.
  
  
  CONCLUSIONS
  Although having limited proficiency in English was not associated with Latino pet owners seeking veterinary care, opportunities exist for veterinary personnel to improve communications with these clients. Personnel can assess their clients' language needs by asking each about the language in which they would prefer to receive their pet's health information.
authors.forename: Ruth E
authors.initials: RE
authors.lastname: Landau
authors.forename: Alan
authors.initials: A
authors.lastname: Beck
authors.forename: Larry T
authors.initials: LT
authors.lastname: Glickman
authors.forename: Annette
authors.initials: A
authors.lastname: Litster
authors.forename: Nicole J Olynk
authors.initials: NJ
authors.lastname: Widmar
authors.forename: George E
authors.initials: GE
authors.lastname: Moore
mesh_terms: D000818:Animals; D002415:Cats; D003144:Communication Barriers; D003430:Cross-Sectional Studies; D004285:Dogs; D005260:Female; D006630:Hispanic or Latino / Q000706:statistics & numerical data*; D006762:Hospitals, Animal / Q000706:statistics & numerical data*; D006801:Humans; D008297:Male; D010067:Ownership / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires; D013689:Telephone; D014730:Veterinary Medicine / Q000592:standards / Q000706:statistics & numerical data