title: Health System Loyalty Programs: An Innovation in Customer Care and Service.
authors.affiliation: Division of General Medicine, University of Michigan, Ann Arbor2Institute for Healthcare Policy and Innovation, University of Michigan, Ann Arbor.
authors.forename: Laurence F
authors.initials: LF
authors.lastname: McMahon
authors.affiliation: Division of General Medicine, University of Michigan, Ann Arbor2Institute for Healthcare Policy and Innovation, University of Michigan, Ann Arbor.
authors.forename: Renuka
authors.initials: R
authors.lastname: Tipirneni
authors.affiliation: Division of General Medicine, University of Michigan, Ann Arbor2Institute for Healthcare Policy and Innovation, University of Michigan, Ann Arbor.
authors.forename: Vineet
authors.initials: V
authors.lastname: Chopra
mesh_terms: D003695:Delivery of Health Care; D006801:Humans; D010352:Patient Dropouts / Q000706:statistics & numerical data; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D016730:Program Development; D012201:Reward