title: A Tale of 2 Units: Lessons in Changing the Care Delivery Model.
abstract: In response to patient care quality and satisfaction concerns, a hospital determined the need to change the care delivery model on some inpatient units. Two pilot units adopted 2 different models of care. The authors describe the change project, successful outcomes, and lessons learned.
authors.affiliation: Author Affiliations: Director of Patient Care Services (Ms Wharton), Norton Audubon Hospital; Director of Patient Care Operations (Ms Berger), Norton Healthcare Institute for Nursing; System Senior Vice President and Chief Nursing Officer (Dr Williams), Norton Healthcare, Louisville, Kentucky.
authors.forename: Glenda
authors.initials: G
authors.lastname: Wharton
authors.forename: Jill
authors.initials: J
authors.lastname: Berger
authors.forename: Tracy
authors.initials: T
authors.lastname: Williams
mesh_terms: D003363:Cost Control; D017598:Efficiency, Organizational; D006801:Humans; D007857:Leadership; D017146:Models, Organizational; D009718:Nurse Administrators; D024802:Nurse's Role; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D010865:Pilot Projects; D015397:Program Evaluation; D058996:Quality Improvement; D014481:United States; D016526:Workload