title: Lean and the perfect patient experience.
authors.affiliation: Center for Health Care Improvement Science, Virginia Mason Health System, Seattle, Washington, USA.
authors.forename: C Craig
authors.initials: CC
authors.lastname: Blackmore
authors.affiliation: Center for Health Care Improvement Science, Virginia Mason Health System, Seattle, Washington, USA.
authors.forename: Gary S
authors.initials: GS
authors.lastname: Kaplan
mesh_terms: D000068:Accreditation; D000553:Ambulatory Care; D006801:Humans; D011785:Quality Assurance, Health Care; D014481:United States
keywords: Accreditation; Adverse events, epidemiology and detection; Ambulatory care