title: USER FRUSTRATION IN HIT INTERFACES: EXPLORING PAST HCI RESEARCH FOR A BETTER UNDERSTANDING OF CLINICIANS' EXPERIENCES.
abstract: User frustration research has been one way of looking into clinicians' experience with health information technology use and interaction. In order to understand how clinician frustration with Health Information Technology (HIT) use occurs, there is the need to explore Human-Computer Interaction (HCI) literature that addresses both frustration and HIT use. In the past three decades, HCI frustration research has increased and expanded. Researchers have done a lot of work to understand emotions, end-user frustration and affect. This paper uses a historical literature review approach to review the origins of emotion and frustration research and explore the research question; Does HCI research on frustration provide insights on clinicians' frustration with HIT interfaces? From the literature review HCI research on emotion and frustration provides additional insights that can indeed help explain user frustration in HIT. Different approaches and HCI perspectives also help frame HIT user frustration research as well as inform HIT system design. The paper concludes with a suggested directions on how future design and research may take.
authors.affiliation: Department of Information Systems, The University of Maryland Baltimore County (UMBC), 1000 Hilltop Circle, Baltimore, MD 21250 USA.
authors.forename: Gloria A
authors.initials: GA
authors.lastname: Opoku-Boateng
mesh_terms: D001292:Attitude to Computers; D003201:Computers; D005639:Frustration; D006282:Health Personnel; D006801:Humans; D008490:Medical Informatics; D014584:User-Computer Interface
keywords: Affective Computing; Clinicians; Emotional design; Frustration; H5.2. Information interfaces and presentation: User Interfaces; Health Information Technology (HIT); Human-Computer Interaction (HCI); Interface design; User Experience (UX)