title: Do patients want choice? An observational study of neurology consultations.
abstract: To determine how often patients are given choice in neurology outpatient consultations and whether choice is associated with greater patient satisfaction.
  
  
  
  Prospective study in outpatient clinics in two United Kingdom centres. Interactions between 14 neurologists and 223 patients were studied. Participating doctors and patients completed post-appointment questionnaires asking whether choice had been offered/perceived. Patients completed the Medical Interview Satisfaction Scale 21 (MISS-21).
  
  
  
  Choice was reported after most encounters (patients 71.8%, neurologists 67.9%). Patients and Neurologists failed to agree about whether choice was offered after 32% of consultations. Choice was not associated with increased patient satisfaction. In fact, satisfaction was greater when no choice had been offered (p=0.05). Satisfaction scores were also greater when doctors were more certain about the diagnosis and when symptoms were considered explained by a medical condition (p≤0.001).
  
  
  
  Choice featured in the majority of clinical interactions but clinicians and patients often disagreed whether this was the case. Choice was not associated with greater patient satisfaction.
  
  
  
  Clinicians need to be very explicit if they want patients to know that they are being given choices. Choice is not necessarily valued by patients in all clinical interactions.
authors.affiliation: Academic Neurology Unit, University of Sheffield, Royal Hallamshire Hospital, Glossop Road, Sheffield S10 2JF, United Kingdom.
authors.forename: Hannah
authors.initials: H
authors.lastname: Wiseman
authors.affiliation: Department of Sociology, University of York, Heslington, York YO10 5DD, United Kingdom.
authors.forename: Paul
authors.initials: P
authors.lastname: Chappell
authors.affiliation: Department of Sociology, University of York, Heslington, York YO10 5DD, United Kingdom.
authors.forename: Merran
authors.initials: M
authors.lastname: Toerien
authors.affiliation: Social Sciences Division, University of Oxford, Hayes House, 75 George Street, Oxford OX1 2BQ, United Kingdom.
authors.forename: Rebecca
authors.initials: R
authors.lastname: Shaw
authors.affiliation: Department of Neurology, Christchurch Hospital, Private Bag 4710, Christchurch 8140, New Zealand.
authors.forename: Rod
authors.initials: R
authors.lastname: Duncan
authors.affiliation: Academic Neurology Unit, University of Sheffield, Royal Hallamshire Hospital, Glossop Road, Sheffield S10 2JF, United Kingdom. Electronic address: m.reuber@sheffield.ac.uk.
authors.forename: Markus
authors.initials: M
authors.lastname: Reuber
mesh_terms: D000328:Adult; D000368:Aged; D003657:Decision Making; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009462:Neurology; D010358:Patient Participation; D057240:Patient Preference; D012017:Referral and Consultation; D006113:United Kingdom
keywords: Neurology consultations; Patient choice; Patient satisfaction