title: Observations on quality senior health business: success patterns and policy implications.
abstract: OBJECTIVE
  Population ageing is a global issue that affects almost every country. Most ageing researches focused on demand side and studies related to supply side were relatively scarce. This study selected quality enterprises focus on ageing health and analysed their patterns on providing quality services successfully.
  
  
  METHODS
  Our study selected quality senior health enterprises and explored their success patterns through face-to-face semi-structured in-depth interviews with CEO of each enterprise in 2013.
  
  
  METHODS
  Thirty-three quality senior health enterprises in Taiwan.
  
  
  METHODS
  Thirty-three CEO's of enterprises were interviewed individually.
  
  
  METHODS
  None.
  
  
  METHODS
  Core values and vision, historical development, organization structure, services/products provided, delivering channels, customer relationships and further development strategies.
  
  
  RESULTS
  Our results indicated success patterns for senior enterprises that there were meeting diversified lifestyles and substitutive needs for the elderly and their caregivers, providing a total solution for actual/virtual integration and flexible one-stop shopping services. We classified these enterprises by used degree of clicks-and-mortar of services and residing situation of the elderly. Industry characteristics and policy implications were summarized.
  
  
  CONCLUSIONS
  Our observations will serve as a primary evidenced base for enterprises developing their senior market, and also for opening dialogue between customers and enterprises to facilitate valuable opportunities for co-creation between the supply and demand sides.
authors.affiliation: Institute of Health Policy and Management, National Taiwan University, Taipei, Taiwan Golden Dream Think Tank and Research Center, Taipei, Taiwan School of Health Care Administration, Taipei Medical University, Taipei, Taiwan.
authors.forename: Ya-Ting
authors.initials: YT
authors.lastname: Yang
authors.affiliation: Golden Dream Think Tank and Research Center, Taipei, Taiwan School of Health Care Administration, Taipei Medical University, Taipei, Taiwan.
authors.forename: Yi-Hsin Elsa
authors.initials: YH
authors.lastname: Hsu
authors.affiliation: Institute of Health Policy and Management, National Taiwan University, Taipei, Taiwan.
authors.forename: Ya-Mei
authors.initials: YM
authors.lastname: Chen
authors.affiliation: Department of Health Business, HungKuang University, Taichung, Taiwan.
authors.forename: Shyi
authors.initials: S
authors.lastname: Su
authors.affiliation: School of Health Care Administration, Taipei Medical University, Taipei, Taiwan.
authors.forename: Yao-Mao
authors.initials: YM
authors.lastname: Chang
authors.affiliation: Graduate Institute of Biomedical Informatics, College of Medical Science and Technology, Taipei Medical University, Taipei, Taiwan.
authors.forename: Usman
authors.initials: U
authors.lastname: Iqbal
authors.affiliation: Southern TOHOKU Research Institute for Neuroscience, Southern TOHOKU General Hospital, Fukushima, Japan.
authors.forename: Handa
authors.initials: H
authors.lastname: Yujiro
authors.affiliation: Institute of Health Policy and Management, National Taiwan University, Taipei, Taiwan.
authors.forename: Neng-Pai
authors.initials: NP
authors.lastname: Lin
mesh_terms: D000368:Aged; D003430:Cross-Sectional Studies; D006270:Health Facility Administrators; D006299:Health Services for the Aged / Q000458:organization & administration / Q000592:standards; D006801:Humans; D007407:Interviews as Topic; D016134:Organizational Policy; D011787:Quality of Health Care / Q000458:organization & administration / Q000592:standards; D013624:Taiwan
keywords: Taiwan; elderly; quality senior health enterprise; success pattern