title: Development and Validation of a Patient Satisfaction Survey for Comprehensive Medication Management.
abstract: BACKGROUND
  Comprehensive medication management (CMM) services are a relatively new standard for clinical practice. A patient satisfaction tool for pharmacists providing comparable pharmacy services is essential for measuring quality and sustainability.
  
  
  OBJECTIVE
  To develop a psychometrically valid questionnaire for measuring patient satisfaction for CMM services.
  
  
  METHODS
  A patient satisfaction survey tool was developed through a multiphase development process. Validation studies were conducted across 2 urban ambulatory care health system settings providing CMM services. The survey consisted of 10 items related to 3 domains: medication-related needs, pharmacist-patient engagement, and overall satisfaction. Using a 4-point scale, the surveys were mailed, collected, and analyzed for descriptive statistics, internal consistency, and factorial composition.
  
  
  RESULTS
  Total surveys returned for analysis numbered 195, with an overall survey response rate of 19.2%. Factor analysis and item analysis identified 1 factor of pharmacists' patient care services. The factor was named "patient satisfaction."
  
  
  CONCLUSIONS
  The instrument that was developed provided 1 factor of CMM services. This brief patient satisfaction tool appears to be reliable and valid and may serve other CMM providers to assess 1 measure of quality assurance upon further evaluation.
authors.affiliation: 1 Assistant Professor, Pharmaceutical Care and Health Systems, University of Minnesota College of Pharmacy, Minneapolis, Minnesota.
authors.forename: Jean
authors.initials: J
authors.lastname: Moon
authors.affiliation: 2 Graduate Student, University of Minnesota College of Pharmacy, Minneapolis, Minnesota.
authors.forename: Claire
authors.initials: C
authors.lastname: Kolar
authors.affiliation: 3 Director, Clinical Ambulatory Pharmacy Services, Fairview Health Services, Minneapolis, Minnesota.
authors.forename: Amanda
authors.initials: A
authors.lastname: Brummel
authors.affiliation: 4 Medication Management Program Manager, Park Nicollet Health Services, St. Louis Park, Minnesota.
authors.forename: Molly
authors.initials: M
authors.lastname: Ekstrand
authors.affiliation: 5 Ambulatory Pharmacist Manager, Hennepin County Medical Center, Minneapolis, Minnesota.
authors.forename: Haley
authors.initials: H
authors.lastname: Holtan
authors.affiliation: 6 Senior Clinical Pharmacy Program Manager, HealthPartners, Bloomington, Minnesota.
authors.forename: Dan
authors.initials: D
authors.lastname: Rehrauer
mesh_terms: D000368:Aged; D000553:Ambulatory Care / Q000379:methods; D003157:Community Pharmacy Services; D005260:Female; D006801:Humans; D008297:Male; D054539:Medication Therapy Management; D008875:Middle Aged; D005791:Patient Care / Q000379:methods; D017060:Patient Satisfaction; D010595:Pharmacists; D011795:Surveys and Questionnaires / Q000592:standards*