title: Analysis of Factors Influencing Inpatient and Outpatient Satisfaction with the Chinese Military Health Service.
abstract: BACKGROUND
  Relatively few articles have focused on exploring factors influencing soldiers' overall satisfaction and differences between inpatients' and outpatients' satisfaction, particularly in the Chinese army. Elucidating factors influencing military inpatient and outpatient care separately and analyzing their differences may provide more information for the health system.
  
  
  METHODS
  The Revised China National Health Service Survey questionnaire was used in the survey. The questionnaire included 5 sections and 32 items concerning demographic, inpatient, and outpatient characteristics and perception variables for both inpatients and outpatients. Bivariate and multivariate techniques were used to reveal relationships between satisfaction and the variables assessed.
  
  
  RESULTS
  Outpatients' and inpatients' overall satisfaction rates were 19.0% and 18.5%, respectively. The strongest determinant of outpatients' satisfaction was satisfaction with doctor's communication regarding therapeutic regimen followed by length of military service, level of trust in medical staff, and disease severity. Determinants of inpatients' satisfaction included staff categories, satisfaction with environment, and satisfaction with medical quality.
  
  
  CONCLUSIONS
  The factors influencing military outpatients' satisfaction differed from those of inpatients. Exploring the causes of satisfaction and dissatisfaction with military health institutions is important in their fulfillment of their responsibility to maintain soldiers' health.
authors.affiliation: Department of Military Health Service, College of Military Health Service, Second Military Medical University, Shanghai 200433, China.
authors.forename: Yipeng
authors.initials: Y
authors.lastname: Lv
authors.affiliation: Department of Military Health Service, College of Military Health Service, Second Military Medical University, Shanghai 200433, China.
authors.forename: Chen
authors.initials: C
authors.lastname: Xue
authors.affiliation: Department of Military Health Service, College of Military Health Service, Second Military Medical University, Shanghai 200433, China.
authors.forename: Yang
authors.initials: Y
authors.lastname: Ge
authors.affiliation: Department of Military Health Service, College of Military Health Service, Second Military Medical University, Shanghai 200433, China.
authors.forename: Feng
authors.initials: F
authors.lastname: Ye
authors.affiliation: Department of Military Health Service, College of Military Health Service, Second Military Medical University, Shanghai 200433, China.
authors.forename: Xu
authors.initials: X
authors.lastname: Liu
authors.affiliation: Department of Military Health Service, College of Military Health Service, Second Military Medical University, Shanghai 200433, China.
authors.forename: Yuan
authors.initials: Y
authors.lastname: Liu
authors.affiliation: Department of Military Health Service, College of Military Health Service, Second Military Medical University, Shanghai 200433, China.
authors.forename: Lulu
authors.initials: L
authors.lastname: Zhang
mesh_terms: D000293:Adolescent; D000328:Adult; D002681:China; D006801:Humans; D007297:Inpatients / Q000523:psychology*; D008887:Military Medicine; D010045:Outpatients / Q000523:psychology*; D017060:Patient Satisfaction