title: Patients need a strong voice in how NHS is run.
abstract: Politicians, professionals and the public would surely all agree that patients must have a say in the way they access and receive NHS care, and the opportunity to provide feedback easily on their experience. However, the reality is that patients and other service users often struggle to be heard, not least if they seek redress when the quality of care does not meet their expectations.
authors.forename: Graham
authors.initials: G
authors.lastname: Scott
mesh_terms: D006801:Humans; D010358:Patient Participation; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom