title: Carers of older adults' satisfaction with public mental health service clinicians: a qualitative study.
abstract: OBJECTIVE
  The purpose of our paper was to explore primary caregivers' experience of the way public mental health nurses and other mental health clinicians responded to them as primary carers of older adults with mental illness.
  
  
  BACKGROUND
  As populations age, the prevalence of mental illness in older adults will increase and the burden of care placed on family carers will intensify. While family carers are essential to the well-being and quality of life of older adults with mental illness, they frequently experience marginalisation from clinicians.
  
  
  METHODS
  An interpretative phenomenological analysis approach was used to inform data collection and analysis.
  
  
  METHODS
  Individual, semistructured, audio-recorded qualitative interviews were conducted with a purposive sample of 30 primary carers.
  
  
  RESULTS
  Two themes were abstracted from the data highlighting carers' contrasting satisfaction with, and delivery of culturally competent care by, clinicians. A third theme, strategies for enhancing carers' experience of care, incorporated carers' suggestions about ways to strengthen their experience of caring.
  
  
  CONCLUSIONS
  Although some primary carers had favourable experiences with clinicians, most were dissatisfied and this, in turn, clouded their overall experience of caring.
  
  
  CONCLUSIONS
  Our findings have implications for the provision of education, ongoing support for, and building the cultural competence of, clinicians about working with carers. They also highlight the need for a change in organisational and practice culture to encompass mutual respect and partnership with carers within the context of the providing person-centred care for carers and older adults with mental illness.
authors.affiliation: Centre for Chronic Disease, College of Health and Biomedicine (Discipline of Nursing), Victoria University, Melbourne, Victoria, Australia.
authors.forename: Terence V
authors.initials: TV
authors.lastname: McCann
authors.affiliation: Centre for Chronic Disease, College of Health and Biomedicine (Discipline of Nursing), Victoria University, Melbourne, Victoria, Australia.
authors.forename: John
authors.initials: J
authors.lastname: Bamberg
mesh_terms: D000328:Adult; D000368:Aged; D017028:Caregivers / Q000523:psychology*; D005260:Female; D006801:Humans; D008297:Male; D001523:Mental Disorders / Q000451:nursing* / Q000523:psychology; D008605:Mental Health Services; D017060:Patient Satisfaction; D010549:Personal Satisfaction; D036301:Qualitative Research; D011788:Quality of Life; D012944:Social Support
keywords: carers; cultural competence; mental illness; old age psychiatry; primary carers; qualitative research; quality of care; satisfaction