title: Conducting Effective Physician Performance Feedback: A Primer for Healthcare Leaders.
abstract: Physician performance feedback (PPF) can help physicians gain insight into their practice, to identify areas for improvement, and to implement changes to improve care. There is increasing interest in the use of PPF in Canada. However, little is known about the different types of PPF methods and whether PPF can lead to improved physician performance and patient outcomes. We provide a primer for healthcare leaders interested in doing PPF by reviewing common PPF methods. We then describe our institution's experience with physician multi-source feedback and provide strategies to conduct meaningful PPF.
authors.affiliation: Director of Quality Improvement, in the emergency department at St. Michael's Hospital and assistant professor in the Division of Emergency Medicine, Department of Medicine, University of Toronto.
authors.forename: Amy H Y
authors.initials: AH
authors.lastname: Cheng
authors.affiliation: Manager of Strategy and Corporate Planning at St. Michael's Hospital, Toronto, ON.
authors.forename: Jason
authors.initials: J
authors.lastname: Manayathu
authors.affiliation: Executive vice president and chief medical officer, St. Michael's Hospital, and professor in the Division of Emergency Medicine, Department of Medicine, University of Toronto.
authors.forename: Douglas
authors.initials: D
authors.lastname: Sinclair
authors.affiliation: Head of the Division of Respirology at St. Michael's Hospital and professor in the Division of Respirology, Department of Medicine, University of Toronto.
authors.forename: D Elizabeth
authors.initials: DE
authors.lastname: Tullis
authors.affiliation: Chief of the Department of Emergency Medicine at St. Michael's Hospital and professor in the Division of Emergency Medicine, Department of Medicine, University of Toronto.
authors.forename: Glen
authors.initials: G
authors.lastname: Bandiera
mesh_terms: D002170:Canada; D002983:Clinical Competence; D030141:Feedback, Psychological; D006801:Humans; D007857:Leadership; D008485:Medical Audit; D017060:Patient Satisfaction; D016544:Patient Simulation; D010817:Physician-Patient Relations; D010820:Physicians; D058996:Quality Improvement / Q000458:organization & administration*; D019984:Quality Indicators, Health Care