title: A design thinking framework for healthcare management and innovation.
abstract: The business community has learned the value of design thinking as a way to innovate in addressing people's needs--and health systems could benefit enormously from doing the same. This paper lays out how design thinking applies to healthcare challenges and how systems might utilize this proven and accessible problem-solving process. We show how design thinking can foster new approaches to complex and persistent healthcare problems through human-centered research, collective and diverse teamwork and rapid prototyping. We introduce the core elements of design thinking for a healthcare audience and show how it can supplement current healthcare management, innovation and practice.
authors.affiliation: Division of Applied Research, Allina Health, Minneapolis, MN, United States. Electronic address: Jess.Roberts@Allina.com.
authors.forename: Jess P
authors.initials: JP
authors.lastname: Roberts
authors.affiliation: Metropolitan Design Center College of Design, University of Minnesota, Minneapolis, MN, United States.
authors.forename: Thomas R
authors.initials: TR
authors.lastname: Fisher
authors.affiliation: Department of Emergency Medicine, University of Virginia School of Medicine, Charlottesville, VA, United States.
authors.forename: Matthew J
authors.initials: MJ
authors.lastname: Trowbridge
authors.affiliation: Allina Health Group, Allina Health, Minneapolis, MN, United States.
authors.forename: Christine
authors.initials: C
authors.lastname: Bent
mesh_terms: D003405:Creativity; D003695:Delivery of Health Care; D004059:Diffusion of Innovation; D006296:Health Services; D006801:Humans; D009936:Organizational Innovation; D011340:Problem Solving; D012107:Research Design; D013850:Thinking
keywords: Design thinking; Human-centered; Innovation; Systems thinking