title: Nearly half of general practices are failing to investigate complaints properly.
authors.affiliation: London.
authors.forename: Anne
authors.initials: A
authors.lastname: Gulland
mesh_terms: D004739:England; D058006:General Practice / Q000331:legislation & jurisprudence* / Q000592:standards; D006801:Humans; D008318:Malpractice; D017060:Patient Satisfaction; D013222:State Medicine / Q000331:legislation & jurisprudence* / Q000592:standards