title: Human factors and ergonomics for primary care.
abstract: In the second paper of this series, we provide a brief overview of the scientific discipline of human factors and ergonomics (HFE). Traditionally the HFE focus in healthcare has been in acute hospital settings which are perceived to exhibit characteristics more similar to other high-risk industries already applying related principles and methods. This paper argues that primary care is an area which could benefit extensively from an HFE approach, specifically in improving the performance and well-being of people and organisations. To this end, we define the purpose of HFE, outline its three specialist sub-domains (physical, cognitive and organisational HFE) and provide examples of guiding HFE principles and practices. Additionally, we describe HFE issues of significance to primary care education, improvement and research and outline early plans for building capacity and capability in this setting.
authors.affiliation: a Medical Directorate , NHS Education for Scotland , Glasgow , UK.|b Institute of Health and Well-Being, University of Glasgow , Glasgow , UK.
authors.forename: Paul
authors.initials: P
authors.lastname: Bowie
authors.affiliation: c NHS Lothian , Edinburgh , UK.
authors.forename: Shelly
authors.initials: S
authors.lastname: Jeffcott
mesh_terms: D006804:Ergonomics / Q000379:methods* / Q000592:standards; D006801:Humans; D008503:Medical Staff; D016272:Occupational Health / Q000193:education* / Q000592:standards; D061214:Patient Safety; D011320:Primary Health Care / Q000379:methods / Q000458:organization & administration*
keywords: Human factors; education & training; ergonomics; patient safety; primary care; quality improvement