title: Tactful Communication: Settling Disputes.
abstract: Tact is the ability to speak to others in a manner that is not offensive or hurtful of others' feelings. Practices should coach staff on verbiage and body language that encourage respect, kindness, and understanding. Being sensitive to the feelings of others is a skill that everyone should develop.
authors.forename: Donna
authors.initials: D
authors.lastname: Weinstock
mesh_terms: D003142:Communication; D032882:Comprehension; D034462:Dissent and Disputes; D006801:Humans; D011216:Practice Management, Medical