title: Exploring the expectation-actuality discrepancy: a systematic review of the impact of preoperative expectations on satisfaction and patient reported outcomes in spinal surgery.
abstract: Quality in healthcare is increasingly graded through a patient-centric lens, using reports of satisfaction and self-perceived outcome. Preestablished expectations have been recognized to influence these measures. With this review, we aim to examine the impact of expectations on satisfaction and patient-reported outcomes (PRO) for individuals undergoing elective spine surgery. We systematically searched MEDLINE, EMBASE, CINAHL, and Cochrane Library electronic databases from inception to July 2015 for studies examining the relationship between expectations and satisfaction/PROs in the context of elective spinal surgery. Qualitative synthesis centered around three key questions: (1) Does the magnitude of preoperative expectations impact patient satisfaction and/or PRO after surgery? (2) Does the underlying spinal pathology influence this relationship? (3) What is the impact of unmet expectations on satisfaction? A total of 1489 citations were retrieved. Nineteen met our inclusion criteria. These comprised 3383 patients; 3200 had lumbar and only 183 had cervical spine surgery. Three findings prevailed: (1) high preoperative expectations appear to be associated with higher satisfaction and PROs after surgery for focal lumbar disc herniation, but not for lumbar spinal stenosis; (2) patient expectations frequently exceed actual outcome, creating an "expectation-actuality discrepancy" (E-AD); and (3) high-quality studies suggest a larger E-AD portends lower satisfaction. Limitations to the data include heterogeneous study populations and surgical indications, along with the use of non-validated assessment tools, particularly for satisfaction. Our findings highlight the potential importance of establishing realistic expectations prior to surgery and may serve to direct future research efforts.
authors.affiliation: Department of Neurological Surgery, Rush University Medical Center, Chicago, IL, USA.|Department of Surgery, Division of Neurosurgery, University of Toronto, Toronto, ON, Canada.
authors.forename: Christopher D
authors.initials: CD
authors.lastname: Witiw
authors.affiliation: Department of Surgery, Division of Neurosurgery, University of Toronto, Toronto, ON, Canada.
authors.forename: Alireza
authors.initials: A
authors.lastname: Mansouri
authors.affiliation: Department of Surgery, Division of Neurosurgery, University of Toronto, Toronto, ON, Canada.
authors.forename: Francois
authors.initials: F
authors.lastname: Mathieu
authors.affiliation: Department of Surgery, Division of Neurosurgery, University of Toronto, Toronto, ON, Canada.
authors.forename: Farshad
authors.initials: F
authors.lastname: Nassiri
authors.affiliation: Department of Surgery, Division of Neurosurgery, University of Toronto, Toronto, ON, Canada.
authors.forename: Jetan H
authors.initials: JH
authors.lastname: Badhiwala
authors.affiliation: Department of Neurological Surgery, Rush University Medical Center, Chicago, IL, USA. rfessler@rush.edu.
authors.forename: Richard G
authors.initials: RG
authors.lastname: Fessler
mesh_terms: D006801:Humans; D019635:Neurosurgical Procedures / Q000523:psychology*; D000071066:Patient Reported Outcome Measures; D017060:Patient Satisfaction; D013122:Spinal Diseases / Q000523:psychology* / Q000601:surgery*; D013131:Spine / Q000601:surgery*
keywords: Expectations; Patient reported outcomes; Satisfaction; Spine surgery