title: Learning from incidents in healthcare: the journey, not the arrival, matters.
authors.affiliation: Medical Specialist Care, Dutch Healthcare Inspectorate, Utrecht, The Netherlands.|Department of Health Policy and Management, Erasmus University, Rotterdam, The Netherlands.
authors.forename: Ian
authors.initials: I
authors.lastname: Leistikow
authors.affiliation: Medical Specialist Care, Dutch Healthcare Inspectorate, Utrecht, The Netherlands.
authors.forename: Sandra
authors.initials: S
authors.lastname: Mulder
authors.affiliation: Medical Specialist Care, Dutch Healthcare Inspectorate, Utrecht, The Netherlands.
authors.forename: Jan
authors.initials: J
authors.lastname: Vesseur
authors.affiliation: Department of Health Policy and Management, Erasmus University, Rotterdam, The Netherlands.|Dutch Health Care Inspectorate, Utrecht, The Netherlands.
authors.forename: Paul
authors.initials: P
authors.lastname: Robben
mesh_terms: D006801:Humans; D019300:Medical Errors / Q000517:prevention & control; D009937:Organizational Objectives; D058996:Quality Improvement / Q000458:organization & administration* / Q000592:standards; D012308:Risk Management / Q000458:organization & administration* / Q000592:standards; D017751:Safety Management / Q000458:organization & administration* / Q000592:standards
keywords: Governance; Healthcare quality improvement; Incident reporting; Patient safety; Root cause analysis