Improving interprofessional collaboration: The effect of training in nonviolent communication.
This article examines the effects of nonviolent communication (NVC) training on the interprofessional collaboration (IPC) of two health and social services sector care teams. The study was conducted in 2013 with two interprofessional teams (N = 9) using a mixed method research design to measure the effects of the training. Individual IPC competency was measured using the Team Observed Structured Clinical Encounter tool, and group competency using the Observed Interprofessional Collaboration tool. A focus group was held to collect participant perceptions of what they learned in the training. Results revealed improvements in individual competency in client/family-centered collaboration and role clarification. Improvements in group competency were also found with respect to teams' ability to develop a shared plan of action. Data suggests that participants accepted and adopted training content. After the training, they appeared better able to identify the effects of spontaneous communication, more understanding of the mechanisms of empathy, and in a better position to foster collective leadership.
a School of Social Work, Faculty of Social Sciences , Université Laval , Québec , Canada.|b Center for Interdisciplinary Research in Rehabilitation and Social Integration (CIRRIS) , Québec , Canada.|c Collaborative Network for Interprofessional Practices in Health and Social Care (RCPI) , Québec , Canada.
Anne-Claire
AC
Museux
a School of Social Work, Faculty of Social Sciences , Université Laval , Québec , Canada.|c Collaborative Network for Interprofessional Practices in Health and Social Care (RCPI) , Québec , Canada.|d Institut universitaire de première ligne en santé et services sociaux , Québec , Canada.
Serge
S
Dumont
b Center for Interdisciplinary Research in Rehabilitation and Social Integration (CIRRIS) , Québec , Canada.|c Collaborative Network for Interprofessional Practices in Health and Social Care (RCPI) , Québec , Canada.|d Institut universitaire de première ligne en santé et services sociaux , Québec , Canada.|e Rehabilitation Department, Faculty of Medicine , Université Laval , Québec , Canada.
Emmanuelle
E
Careau
a School of Social Work, Faculty of Social Sciences , Université Laval , Québec , Canada.|b Center for Interdisciplinary Research in Rehabilitation and Social Integration (CIRRIS) , Québec , Canada.|c Collaborative Network for Interprofessional Practices in Health and Social Care (RCPI) , Québec , Canada.|d Institut universitaire de première ligne en santé et services sociaux , Québec , Canada.
Élise
É
Milot
D003142:Communication; D003299:Cooperative Behavior; D004493:Education / Q000379:methods*; D005178:Faculty; D005260:Female; D017144:Focus Groups; D006801:Humans; D007400:Interprofessional Relations; D016544:Patient Simulation; D011792:Quebec; D012947:Social Work
Communication; empathy; interprofessional collaboration; nonviolent communication; training