Hospital administrative characteristics and volunteer resource management practices.
Purpose - The purpose of this paper is to explore the links between various characteristics of hospital administration and the utilization of classes of volunteer resource management (VRM) practices. Design/methodology/approach - This paper uses original data collected via surveys of volunteer directors in 122 hospitals in five Northeastern and Southern US states. Findings - Structural equation modeling results suggest that number of paid volunteer management staff, scope of responsibility of the primary volunteer administrator, and hospital size are positively associated with increased usage of certain VRM practices. Research limitations/implications - First, the authors begin the exploration of VRM antecedents, and encourage others to continue this line of inquiry; and second, the authors assess dimensionality of practices, allowing future researchers to consider whether specific dimensions have a differential impact on key individual and organizational outcomes. Practical implications - Based on the findings of a relationship between administrative characteristics and the on-the-ground execution of VRM practice, a baseline audit comparing current practices to those VRM practices presented here might be useful in determining what next steps may be taken to focus investments in VRM that can ultimately drive practice utilization. Originality/value - The exploration of the dimensionality of volunteer management adds a novel perspective to both the academic study, and practice, of volunteer management. To the authors' knowledge, this is the first empirical categorization of VRM practices.
Department of Management, Haworth College of Business, Western Michigan University, Kalamazoo, Michigan, United States of America.
Melissa
M
Intindola
School of Hotel Administration, Cornell University, Ithaca, New York, United States of America.
Sean
S
Rogers
Department of Management, New Mexico State University, Las Cruces, New Mexico, United States of America.
Carol
C
Flinchbaugh
Patient Experience & VolunteersRochester General Hospital, Rochester, New York, United States of America.
Doug
D
Della Pietra
D006739:Hospital Administration; D006758:Hospital Volunteers / Q000458:organization & administration*; D009511:New England; D015144:Southeastern United States; D011795:Surveys and Questionnaires
Hospitals; Human resources management; USA; VRM practices; Volunteer directors