Designing an Educational Website to Improve Quality of Supportive Oncology Care for Women with Ovarian Cancer: An Expert Usability Review and Analysis.
A broad-based research team developed a Health Insurance Portability and Accountability Act (HIPAA)-compliant educational website for women with ovarian cancer to improve the quality of supportive oncology care. Prior to a randomized clinical trial of the website, initial usability testing was implemented to evaluate the website. The initial review found that 165/247 checklist items had sufficient information to allow for evaluation with the website achieving an overall score of 63%. By category, lowest scores were for the Home Page, Task Orientation, Page Layout & Visual Design, and Help, Feedback & Error Tolerance. Major issues thought to potentially impede actual usage were prioritized in redevelopment and the second usability review, conducted by the same expert, saw an improvement in scores. Incorporating usability concepts from the start of development, fulfilling the positive expectations of end-users and identifying technical and personal factors that optimize use may greatly enhance usage of health websites.
Department of Urology, University of Minnesota, Minneapolis, MN, USA.
Molly A
MA
McClellan
Department of Computer Science and Engineering, University of Minnesota, Minneapolis, MN, USA.
Raghav Pavan
RP
Karumur
Masonic Cancer Center, University of Minnesota, Minneapolis, MN, USA.
Rachel Isaksson
RI
Vogel
Department of Obstetrics, Gynecology and Women's Health, Division of Gynecologic Oncology, University of Minnesota, Minneapolis, MN, USA.
Sue V
SV
Petzel
Institute for Health Informatics, University of Minnesota, Minneapolis, MN, USA.
Julie
J
Cragg
Division of Environmental Health Sciences, School of Public Health, University of Minnesota, Minneapolis, MN, USA.
Daniel
D
Chan
Division of Environmental Health Sciences, School of Public Health, University of Minnesota, Minneapolis, MN, USA.
Julie A
JA
Jacko
Department of Urology, University of Minnesota, Minneapolis, MN, USA; Division of Health Policy and Management, School of Public Health, University of Minnesota, Minneapolis, MN, USA.
François
F
Sainfort
Department of Urology, University of Minnesota, Minneapolis, MN, USA; Department of Obstetrics, Gynecology and Women's Health, Division of Gynecologic Oncology, University of Minnesota, Minneapolis, MN, USA.
Melissa A
MA
Geller
Heuristic evaluation; Ovarian Cancer; Usability; Website; eHealth