title: AAL Service Performance Measurement Cube - Key Criteria for AAL New Service Development.
abstract: The living environments of senior citizens are gaining in complexity with regard to health, mobility, information, support and behaviour. The development of Ambient Assisted Living (AAL) services in order to reduce this complexity is becoming increasingly important. The question is: What relevant criteria support the development, measurement and evaluation of business models of hybrid AAL services which have to be considered in an appropriate Performance Measurement Set? Within the EU funded research project DALIA (Assistant for Daily Life Activities at Home) a Service Performance Measurement Criteria (SPMC) Set has been developed and described. With the help of literature review and expert interviews relevant performance criteria were identified and described in the context of Analytic Hierarchy Process (AHP). In conjunction with an AAL business models scanning, a set of performance measurement criteria could be created.
  
  
  CONCLUSIONS
  The development and application of a specific AAL SPMC Set offers the possibility in a targeted and conceptual way advance the development of marketable AAL services. Here it will be important to integrate with software support the SPMC Set in the service development process of future marketable AAL applications. With the application of an adjusted AAL Service Performance Measurement Cube, the conceptual development of marketable AAL services can be maintained and relevant decisions can be supported.
authors.affiliation: Fakultät Gesundheit und Soziales, Fachhochschule Oberösterreich, Linz/Austria.
authors.forename: Johannes
authors.initials: J
authors.lastname: Kriegel
authors.affiliation: Fakultät Gesundheit und Soziales, Fachhochschule Oberösterreich, Linz/Austria.
authors.forename: Klemens
authors.initials: K
authors.lastname: Auinger
authors.affiliation: Fakultät für Mathematik und Informatik, Georg-August Universität Göttingen/Germany.
authors.forename: Luise
authors.initials: L
authors.lastname: Reckwitz
authors.affiliation: Fraunhofer-Arbeitsgruppe für Supply Chain Services, Nürnberg/Germany.
authors.forename: Stephanie
authors.initials: S
authors.lastname: Schmitt-Rüth
authors.affiliation: Fakultät Gesundheit und Soziales, Fachhochschule Oberösterreich, Linz/Austria.
authors.forename: Susanne
authors.initials: S
authors.lastname: Weissenberger
authors.affiliation: Fakultät Gesundheit und Soziales, Fachhochschule Oberösterreich, Linz/Austria.
authors.forename: Linda
authors.initials: L
authors.lastname: Tuttle-Weidinger
mesh_terms: D000203:Activities of Daily Living; D000368:Aged; D040561:Assisted Living Facilities / Q000191:economics / Q000458:organization & administration / Q000592:standards*; D004779:Environment Design; D006801:Humans; D007407:Interviews as Topic; D017059:Models, Econometric; D017146:Models, Organizational; D015397:Program Evaluation