title: Enabling Role of Manager in Engaging Clinicians and Staff in Quality Improvement: Being Present and Flexible.
abstract: Managers are uniquely placed to facilitate quality improvement (QI), yet little empirical evidence exists about their influence in engaging clinicians in QI. To address this gap, a qualitative study was undertaken and revealed 2 themes: balancing being present with letting frontline staff lead their QI projects, and leveraging flexibility in scheduling with protected time. Efforts are needed to enable managers to engage clinicians and staff in local QI efforts.
authors.affiliation: Nursing Health Services Research Unit Knowledge Translation and Exchange Program, Lawrence Bloomberg Faculty of Nursing, University of Toronto, Toronto, Ontario, Canada (Dr Jeffs, and Mr Suhemat); Institute of Health Policy Management and Evaluation, University of Toronto, Ontario, Canada (Ms Flintoft); Keenan Research Centre of the Li Ka Shing Knowledge Institute, Toronto, Ontario, Canada (Dr Jeffs); St. Michael's Hospital, Li Ka Shing Knowledge Institute, Toronto, Ontario, Canada (Dr Jeffs and Mss Indar, Harvey, McShane, and Maione); and Practice-Based Research & Innovation, University Health Network, Toronto, Ontario, Canada (Ms Bookey-Bassett).
authors.forename: Lianne
authors.initials: L
authors.lastname: Jeffs
authors.forename: Alyssa
authors.initials: A
authors.lastname: Indar
authors.forename: Britt
authors.initials: B
authors.lastname: Harvey
authors.forename: Julie
authors.initials: J
authors.lastname: McShane
authors.forename: Sue
authors.initials: S
authors.lastname: Bookey-Bassett
authors.forename: Virginia
authors.initials: V
authors.lastname: Flintoft
authors.forename: Abdullah
authors.initials: A
authors.lastname: Suhemat
authors.forename: Maria
authors.initials: M
authors.lastname: Maione
mesh_terms: D017144:Focus Groups; D006801:Humans; D007857:Leadership; D009718:Nurse Administrators / Q000523:psychology*; D024802:Nurse's Role / Q000523:psychology*; D009936:Organizational Innovation; D036301:Qualitative Research; D011785:Quality Assurance, Health Care / Q000379:methods*; D058996:Quality Improvement / Q000592:standards