title: ARABIC TRANSLATION AND ADAPTATION OF THE HOSPITAL CONSUMER ASSESSMENT OF HEALTHCARE PROVIDERS AND SYSTEMS (HCAHPS) PATIENT SATISFACTION SURVEY INSTRUMENT.
abstract: OBJECTIVE
  To translate and adapt an effective, validated, benchmarked, and widely used patient satisfaction measurement tool for use with an Arabic-speaking population.
  
  
  METHODS
  Translation of survey's items, survey administration process development, evaluation of reliability, and international benchmarking
  
  
  METHODS
  Three hundred-bed tertiary care hospital in Jeddah, Saudi Arabia.
  
  
  METHODS
  645 patients discharged during 2011 from the hospital's inpatient care units. INTERVENTIONS; The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) instrument was translated into Arabic, a randomized weekly sample of patients was selected, and the survey was administered via telephone during 2011 to patients or their relatives.
  
  
  METHODS
  Scores were compiled for each of the HCAHPS questions and then for each of the six HCAHPS clinical composites, two non-clinical items, and two global items.
  
  
  RESULTS
  Clinical composite scores, as well as the two non-clinical and two global items were analyzed for the 645 respondents. Clinical composites were analyzed using Spearman's correlation coefficient and Cronbach's alpha to demonstrate acceptable internal consistency for these items and scales demonstrated acceptable internal consistency for the clinical composites. (Spearman's correlation coefficient = 0.327 - 0.750, P < 0.01; Cronbach's alpha = 0.516 - 0.851) All ten HCAHPS measures were compared quarterly to US national averages with results that closely paralleled the US benchmarks.
  
  
  CONCLUSIONS
  . The Arabic translation and adaptation of the HCAHPS is a valid, reliable, and feasible tool for evaluation and benchmarking of inpatient satisfaction in Arabic speaking populations.
authors.forename: James
authors.initials: J
authors.lastname: Dockins
authors.forename: Ramzi
authors.initials: R
authors.lastname: Abuzahrieh
authors.forename: Martin
authors.initials: M
authors.lastname: Stack
mesh_terms: D019538:Health Care Surveys; D006801:Humans; D007514:Islam; D007802:Language; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D011795:Surveys and Questionnaires / Q000592:standards*; D014175:Translating