title: [Compassionate care, a perpetual quest].
abstract: The French Federation of Regional and Territorial Bodies for the Improvement of Health Practices and Organisations and the French National Authority for Health have produced a guide and tools devoted to the promotion of compassionate care in health institutions. The assessment of the use of the guide has shown increasing awareness of compassionate care on the part of institutions but a paradoxical exclusion of users from the approaches undertaken. An analysis of the reasons for this partial achievement of the objectives has resulted in a revision of the working methods and opens up new perspectives for development.
authors.affiliation: Direction de l'amélioration de la qualité et de la sécurité des soins, Haute Autorité de santé, 5, avenue du Stade de France, 93210 Saint-Denis La Plaine, France. Electronic address: v.ghadi@has-sante.fr.
authors.forename: Véronique
authors.initials: V
authors.lastname: Ghadi
authors.affiliation: Fédération des organismes régionaux et territoriaux pour l'amélioration des pratiques et organisations en santé, 26, rue J. B. Proudhon, 25000 Besançon, France.
authors.forename: Noémie
authors.initials: N
authors.lastname: Terrien
authors.affiliation: Collectif interassociatif sur la santé (CISS), 10, Villa Bosquet, 75007 Paris, France.
authors.forename: Françoise
authors.initials: F
authors.lastname: Antonini
mesh_terms: D026686:Beneficence; D004645:Empathy; D005602:France; D017408:Guidelines as Topic; D006801:Humans; D011369:Professional-Patient Relations
keywords: bientraitance; care; compassionate care; démarche participative; participative approach; représentant des usagers; soin; usager, valeur; user; users’ representative; value