title: Seven Principles for Improving Service and Patient Satisfaction.
authors.forename: Jon T
authors.initials: JT
authors.lastname: Nordrum
authors.forename: Denise M
authors.initials: DM
authors.lastname: Kennedy
mesh_terms: D005246:Feedback; D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000592:standards*; D011795:Surveys and Questionnaires