title: Patient- and person-reports on healthcare: preferences, outcomes, experiences, and satisfaction - an essay.
abstract: With the shift towards patient-centered healthcare, patient- and person-reports of health-related factors, including outcomes, are seen as important determinants for evaluating and improving healthcare. However, a comprehensive, systematic categorization of patient- and person-reports is currently lacking in the literature. This study aims at developing a new classification system with well-defined constructs for patients' and persons' self-reports on health and healthcare. A literature research and evaluation by the Reported Health Outcomes (RHO) Group were used to develop this classification system. The new classification system includes patient- and person-reported preferences, outcomes, experiences, and satisfaction related to healthcare and health outcomes. Moreover, the most constitutive methods to measure these four categories - preferences, outcomes, experiences, and satisfaction - have been described in this article. Even though the value of patients' and persons' perspectives on healthcare is increasingly being recognized, its measurement and implementation presents a lasting challenge to researchers, clinicians, patients, and the general population.
authors.affiliation: Health Economics and Health Care Management, University of Bielefeld, P.O. Box 10 01 31, 33501, Bielefeld, Germany.|Center for Health Economics Research Hannover (CHERH), Leibniz University Hannover, Otto-Brenner-Straße 1, 30159, Hannover, Germany.
authors.forename: K
authors.initials: K
authors.lastname: Klose
authors.affiliation: Health Economics and Health Care Management, University of Bielefeld, P.O. Box 10 01 31, 33501, Bielefeld, Germany.
authors.forename: S
authors.initials: S
authors.lastname: Kreimeier
authors.affiliation: Center for Health Economics Research Hannover (CHERH), Hannover Medical School, Carl-Neuberg-Straße 1, 30625, Hannover, Germany.
authors.forename: U
authors.initials: U
authors.lastname: Tangermann
authors.affiliation: Center for Health Economics Research Hannover (CHERH), Leibniz University Hannover, Otto-Brenner-Straße 1, 30159, Hannover, Germany.
authors.forename: I
authors.initials: I
authors.lastname: Aumann
authors.affiliation: Center for Health Economics Research Hannover (CHERH), Leibniz University Hannover, Otto-Brenner-Straße 1, 30159, Hannover, Germany. kd@cherh.de.
authors.forename: K
authors.initials: K
authors.lastname: Damm
keywords: Experiences; Patient reports; Patient-reported outcomes/PRO; Preference; Satisfaction