title: Older Adults and Emerging Digital Service Delivery: A Mixed Methods Study on Information and Communications Technology Use, Skills, and Attitudes.
abstract: Based on data from a survey (n = 3291) and 14 qualitative interviews among Danish older adults, this study investigated the use of, and attitudes toward, information communications technology (ICT) and the digital delivery of public services. While age, gender, and socioeconomic status were associated with use of ICT, these determinants lost their explanatory power when we controlled for attitudes and experiences. We identified three segments that differed in their use of ICT and attitudes toward digital service delivery. As nonuse of ICT often results from the lack of willingness to use it rather than from material or cognitive deficiencies, policy measures for bridging the digital divide should focus on skills and confidence rather than on access or ability.
authors.affiliation: a Senior Researcher, Department of Social Policy and Welfare , The Danish National Centre for Social Research , Copenhagen , Denmark.
authors.forename: Anu
authors.initials: A
authors.lastname: Siren
authors.affiliation: b PhD Student, Department of Society and Globalisation , Roskilde University , Roskilde , Denmark.
authors.forename: Sine Grønborg
authors.initials: SG
authors.lastname: Knudsen
mesh_terms: D000368:Aged; D000369:Aged, 80 and over; D001290:Attitude; D003142:Communication; D005260:Female; D006801:Humans; D020407:Internet; D008875:Middle Aged; D011247:Pregnancy
keywords: Digital divide; Internet use; digitalization; e-government; population aging