title: Communication and Influencing for ED Professionals: A training programme developed in the emergency department for the emergency department.
abstract: OBJECTIVE
  The objective of the present study is to develop and pilot a communication and influencing skills training programme that meets ED health professionals' needs at an urban district hospital.
  
  
  METHODS
  Qualitative methods within a participatory action research framework were utilised. An interdisciplinary team guided the programme's design and development. A training needs analysis saw team meetings, interviews, focus groups and observations conducted across the ED. Thematic analysis of the data identified health professionals' communication and influencing challenges. The training needs analysis informed the training programme curriculum's development. The pilot programme involved an interdisciplinary group of seven health professionals across 5 × 2 h sessions over 3 months, followed by a post-training survey.
  
  
  RESULTS
  Five themes of communication and influencing challenges were identified: participating in effective handovers, involving patients in bedside handovers, effectively communicating with interdepartmental colleagues, asking ED colleagues to do tasks and understanding ED colleagues' roles, expectations and assumptions. Based on these challenges, the formulated RESPECT model (which stands for Relationships, Expectations, Styles, Partnerships, Enquiry, Coaching and Teamwork) informed the training curriculum. The peer coaching model used in the training programme was highly regarded by participants.
  
  
  CONCLUSIONS
  Communication and Influencing for ED Professionals™ (Babel Fish Group Pty Ltd, Melbourne, Victoria, Australia) addresses a gap for communication programmes developed in the ED for the ED. Future research will evaluate the programme's impact in this ED.
authors.affiliation: Babel Fish Group Pty Ltd, Melbourne, Victoria, Australia.
authors.forename: Andrew
authors.initials: A
authors.lastname: Rixon
authors.affiliation: Babel Fish Group Pty Ltd, Melbourne, Victoria, Australia.
authors.forename: Sascha
authors.initials: S
authors.lastname: Rixon
authors.affiliation: Emergency Department, Queen Elizabeth II Jubilee Hospital, Brisbane, Queensland, Australia.
authors.forename: Hansel
authors.initials: H
authors.lastname: Addae-Bosomprah
authors.affiliation: Emergency Department, Queen Elizabeth II Jubilee Hospital, Brisbane, Queensland, Australia.
authors.forename: Mingshuang
authors.initials: M
authors.lastname: Ding
authors.affiliation: Emergency Department, Queen Elizabeth II Jubilee Hospital, Brisbane, Queensland, Australia.
authors.forename: Anthony
authors.initials: A
authors.lastname: Bell
mesh_terms: D001291:Attitude of Health Personnel; D002983:Clinical Competence; D003142:Communication; D003479:Curriculum; D004635:Emergency Medicine / Q000193:education*; D004636:Emergency Service, Hospital; D006302:Health Services Research; D006801:Humans; D007318:Inservice Training; D008505:Medical Staff, Hospital / Q000193:education*; D010348:Patient Care Team; D062209:Patient Handoff; D010865:Pilot Projects; D016730:Program Development; D015397:Program Evaluation
keywords: communication; education; emergency medicine; qualitative research