title: Domains of Health IT and Tailoring of Evaluation: Practicing Process Modeling for Multi-Stakeholder Benefits.
abstract: This contribution focuses on the heterogeneity and complexity of health information technology services and systems in a multi-stakeholder environment. We propose the perspective of process modeling as a method to break out complexity, represent heterogeneity, and provide tailored evaluation and optimization of health IT systems and services. Two case studies are presented to show how process modeling is needed to fully understand the information flow, thus identifying requirements and specifications for information system re-engineering and interoperability; detect process weaknesses thus designing corrective measures; define metrics as a mean to evaluate and ensure system quality; and optimize the use of resources.
authors.affiliation: Dipartimento di Ingegneria e Architettura, Università degli Studi di Trieste, Trieste, Italy.
authors.forename: Sara
authors.initials: S
authors.lastname: Marceglia
authors.affiliation: Dipartimento di Elettronica, Informazione e Bioingegneria, Politecnico di Milano, Milan, Italy.
authors.forename: Simona
authors.initials: S
authors.lastname: Ferrante
authors.affiliation: Health Informatics Centre, Department of learning, informatics, management and ethics, Karolinska Institutet, Stockholm, Sweden.
authors.forename: Stefano
authors.initials: S
authors.lastname: Bonacina
authors.affiliation: Dipartimento di Elettronica, Informazione e Bioingegneria, Politecnico di Milano, Milan, Italy.
authors.forename: Francesco
authors.initials: F
authors.lastname: Pinciroli
authors.affiliation: Dipartimento di Ingegneria e Architettura, Università degli Studi di Trieste, Trieste, Italy.
authors.forename: Irene
authors.initials: I
authors.lastname: Lasorsa
authors.affiliation: Dipartimento di Elettronica, Informazione e Bioingegneria, Politecnico di Milano, Milan, Italy.
authors.forename: Chiara
authors.initials: C
authors.lastname: Savino
authors.affiliation: Dipartimento di Elettronica, Informazione e Bioingegneria, Politecnico di Milano, Milan, Italy.
authors.forename: Giuseppe
authors.initials: G
authors.lastname: Pozzi
mesh_terms: D003695:Delivery of Health Care / Q000458:organization & administration / Q000592:standards; D055695:Electronic Prescribing / Q000592:standards; D005069:Evaluation Studies as Topic; D006801:Humans; D007558:Italy; D008490:Medical Informatics / Q000458:organization & administration*; D008962:Models, Theoretical; D009369:Neoplasms / Q000188:drug therapy; D061214:Patient Safety