title: De-escalating emotions: a process.
authors.affiliation: a Department of Postgraduate Medical Education, The Education Centre, Conquest Hospital , Hastings , UK.
authors.forename: Richard
authors.initials: R
authors.lastname: Albardiaz
mesh_terms: D003142:Communication; D004644:Emotions; D006801:Humans; D009633:Nonverbal Communication / Q000523:psychology; D058007:Physicians, Primary Care / Q000193:education / Q000523:psychology*
keywords: Appraisal; communication skills; emotions; primary care