title: OC35 - Child Friendly Healthcare Initiative, implementation project in a paediatric department in Greece.
abstract: Theme: Accreditation and quality improvement.
  
  
  BACKGROUND
  Child Friendly Healthcare Initiative (CFHI) aims to improve quality of experience and health care given to children and families by improving realisation of children's rights and reducing unnecessary fear, anxiety and suffering during and because of health care.
  
  
  OBJECTIVE
  To present results of preliminary CFH assessment.
  
  
  METHODS
  Implementation was initiated in a paediatric department of a University Hospital in Athens, Greece, consisting of a 37-bed ward, Outpatient Clinic and Emergency Department. For the preliminary assessment of the CFHI tool No1, which is for parents-caregiverschildren and health workers, this was translated into Greek. 112 parents-caregivers and six children were interviewed by an independent interviewer. In total, 24 health workers - 5 paediatricians, 11 residents and 8 nurses - responded to the CFHI tool No 1.
  
  
  RESULTS
  Issues highlighted were mostly about CFH Standard 3 and Standard 7. Suggestions for improvement in all Standards were suggested.
  
  
  CONCLUSIONS
  Preliminary assessment revealed the quality of care needs improvement. The next step is the training health workers, planning and making improvements.
authors.affiliation: 3rd Dept of Paediatrics, 'Attikon' Hospital, Greece.
authors.forename: Barbara
authors.initials: B
authors.lastname: Boutopoulou
authors.affiliation: Lancashire Care NHS Trust, United Kingdom.
authors.forename: Andrew
authors.initials: A
authors.lastname: Clarke
authors.affiliation: 3rd Dept of Paediatrics, 'Attikon' Hospital, Greece.
authors.forename: Ioanna
authors.initials: I
authors.lastname: Christothanopoulou
authors.affiliation: 3rd Dept of Paediatrics, 'Attikon' Hospital, Greece.
authors.forename: Konstantinos
authors.initials: K
authors.lastname: Douros
authors.affiliation: 3rd Dept of Paediatrics, 'Attikon' Hospital, Greece.
authors.forename: Maria
authors.initials: M
authors.lastname: Tsirouda
authors.affiliation: 3rd Dpt of Paediatrics, National and Kapodistrian University of Athens School of Medicine, 'Attikon' Hospital, Greece.
authors.forename: Vasiliki
authors.initials: V
authors.lastname: Papaevangelou
mesh_terms: D002648:Child; D002662:Child Health Services / Q000592:standards* / Q000639:trends; D002675:Child, Preschool; D005192:Family Health / Q000592:standards; D005260:Female; D006115:Greece; D006801:Humans; D007223:Infant; D008297:Male; D016730:Program Development / Q000379:methods*; D011787:Quality of Health Care
keywords: Child friendly; quality of care.