title: [Patient experience in emergency departments: What do children and adolescents think?]
abstract: BACKGROUND
  Improving patient experience must become a priority in paediatric emergency departments. This experience is often studied by surveying parents, and not children directly. The aim of this study was to assess the patient experience of children attended in a Paediatric Emergency Department (PED).
  
  
  METHODS
  A prospective descriptive study was conducted using a survey based on the Picker questionnaire on the patient experience. From January to May 2014, children 8-17 years seen in the Paediatric Emergency Department and admitted to the hospital were asked to complete the questionnaires anonymously, within 24hours of admission.
  
  
  RESULTS
  A total of 217 patients completed the survey. The responses showed the 19.4% had to wait longer than expected, with 46.2% saying that there was not enough for children of their age group to do while waiting to be seen. As regards care and treatment, 4.6% of participants said staff did not fully explain what they were doing, and 23% said that they were not given enough privacy when being examined. Overall, 99.1% of patients said that they were well treated.
  
  
  CONCLUSIONS
  Overall patient experience in the PED was positive. Some aspects have to be improved (activities in the waiting room, and privacy during the examination).
authors.affiliation: Servicio de Urgencias, Hospital Sant Joan de Déu, Esplugues de Llobregat, Barcelona, España. Electronic address: cparra@hsjdbcn.org.
authors.forename: Cristina
authors.initials: C
authors.lastname: Parra Cotanda
authors.affiliation: Servicio de Urgencias, Hospital Sant Joan de Déu, Esplugues de Llobregat, Barcelona, España.
authors.forename: Alba
authors.initials: A
authors.lastname: Vergés Castells
authors.affiliation: Servicio de Urgencias, Hospital Sant Joan de Déu, Esplugues de Llobregat, Barcelona, España.
authors.forename: Núria
authors.initials: N
authors.lastname: Carreras Blesa
authors.affiliation: Servicio de Urgencias, Hospital Sant Joan de Déu, Esplugues de Llobregat, Barcelona, España.
authors.forename: Victoria
authors.initials: V
authors.lastname: Trenchs Sainz de la Maza
authors.affiliation: Servicio de Urgencias, Hospital Sant Joan de Déu, Esplugues de Llobregat, Barcelona, España.
authors.forename: Carles
authors.initials: C
authors.lastname: Luaces Cubells
mesh_terms: D000293:Adolescent; D002648:Child; D004632:Emergency Medical Services; D004636:Emergency Service, Hospital; D005260:Female; D006801:Humans; D008297:Male; D017060:Patient Satisfaction; D011446:Prospective Studies; D057566:Self Report
keywords: Emergency; Experiencia paciente; Paediatrics; Patient experience; Pediatría; Satisfacción; Satisfaction; Urgencias