title: Cutting Corners: Provider Perceptions of Interpretation Services and Factors Related to Use of an Ad Hoc Interpreter.
abstract: This study assessed health providers' perceptions of factors related to professional interpretation services and the association between these factors and the potential use of ad hoc interpreters.
  
  
  
  Data were collected from a convenience sample of 150 health services providers at a large, regional health system in South Carolina.
  
  
  
  Providers rated "ability to communicate effectively during a clinical encounter" as paramount regarding the use of interpretation services. The most important factors related to the likely use of ad hoc interpreters (cutting corners) included locating a qualified interpreter, having to wait for a qualified interpreter, and technical difficulties regarding phone and video technology.
  
  
  
  Health care organizations may benefit from increasing staff awareness about patient safety and legal and regulatory risks involved with the use of ad hoc interpreters.
authors.affiliation: Clemson University, Clemson, SC, USA rmayo@clemson.edu.
authors.forename: Rachel
authors.initials: R
authors.lastname: Mayo
authors.affiliation: Clemson University, Clemson, SC, USA.
authors.forename: Veronica G
authors.initials: VG
authors.lastname: Parker
authors.affiliation: Clemson University, Clemson, SC, USA.
authors.forename: Windsor W
authors.initials: WW
authors.lastname: Sherrill
authors.affiliation: Greenville Health System, Greenville, SC, USA.
authors.forename: Kinneil
authors.initials: K
authors.lastname: Coltman
authors.affiliation: Greenville Health System, Greenville, SC, USA.
authors.forename: Matthew F
authors.initials: MF
authors.lastname: Hudson
authors.affiliation: Clemson University, Clemson, SC, USA.
authors.forename: Christina M
authors.initials: CM
authors.lastname: Nichols
authors.affiliation: Clemson University, Clemson, SC, USA.
authors.forename: Adam M
authors.initials: AM
authors.lastname: Yates
authors.affiliation: Clemson University, Clemson, SC, USA.
authors.forename: Anne Paige
authors.initials: AP
authors.lastname: Pribonic
mesh_terms: D001291:Attitude of Health Personnel; D001364:Awareness; D003142:Communication; D003144:Communication Barriers; D032882:Comprehension; D006297:Health Services Accessibility; D006801:Humans; D007802:Language; D019303:Multilingualism; D061214:Patient Safety; D010817:Physician-Patient Relations; D011361:Professional Competence; D012306:Risk; D013022:South Carolina; D013672:Technology; D013689:Telephone; D014175:Translating
keywords: communication barriers; health care disparities; health services accessibility; health services research; language