title: Efficacy of insurance for organisational disaster recovery: case study of the 2010 and 2011 Canterbury earthquakes.
abstract: Insurance is widely acknowledged to be an important component of an organisation's disaster preparedness and resilience. Yet, little analysis exists of how well current commercial insurance policies and practices support organisational recovery in the wake of a major disaster. This exploratory qualitative research, supported by some quantitative survey data, evaluated the efficacy of commercial insurance following the sequence of earthquakes in Canterbury, New Zealand, in 2010 and 2011. The study found that, generally, the commercial insurance sector performed adequately, given the complexity of the events. However, there are a number of ways in which insurers could improve their operations to increase the efficacy of commercial insurance cover and to assist organisational recovery following a disaster. The most notable of these are: (i) better wording of policies; (ii) the availability of sector-specific policies; (iii) the enhancement of claims assessment systems; and (iv) risk-based policy pricing to incentivise risk reduction measures.
authors.affiliation: Senior Research Fellow, Resilient Organisations, Canterbury, New Zealand.
authors.forename: Charlotte
authors.initials: C
authors.lastname: Brown
authors.affiliation: Co-leader, Resilient Organisations, Canterbury, New Zealand.
authors.forename: Erica
authors.initials: E
authors.lastname: Seville
authors.affiliation: Co-leader, Resilient Organisations, Canterbury, New Zealand.
authors.forename: John
authors.initials: J
authors.lastname: Vargo
mesh_terms: D003132:Commerce; D004190:Disasters; D055866:Earthquakes; D017598:Efficiency, Organizational; D006801:Humans; D007341:Insurance / Q000458:organization & administration*; D007345:Insurance Claim Review; D009520:New Zealand; D019982:Organizational Case Studies; D057766:Policy; D036301:Qualitative Research
keywords: catastrophe insurance; disaster recovery; insurance claims management; organisational resilience