Client engagement in home and community care services: The client and care coordinator perspective.
A recent study of two Community Care Access Centres in Ontario was conducted to look at how clients can be involved in their own care while, at the same time, enhance their experience overall. This article describes that study and looks at ways of developing a new client engagement strategy moving forward.
Toronto Central Community Care Access Centre, Toronto, Ontario, Canada. Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario, Canada. Dalla Lana School of Public Health, University of Toronto, Toronto, Ontario, Canada. maritt.kirst@utoronto.ca.
Maritt
M
Kirst
Dalla Lana School of Public Health, University of Toronto, Toronto, Ontario, Canada.
Arij
A
Elmi
Hamilton Niagara Haldimand Brant Community Care Access Centre, Hamilton, Ontario, Canada.
Mila
M
Ray-Daniels
Toronto Central Community Care Access Centre, Toronto, Ontario, Canada.
Jennifer
J
Foster
D003153:Community Health Services / Q000458:organization & administration / Q000706:statistics & numerical data*; D006801:Humans; D009864:Ontario; D010358:Patient Participation; D011369:Professional-Patient Relations