Shaping our lives: what people think of the social care services they use Shaping our lives: what people think of the social care services they use Joseph Rowntree Foundation £13.95 £2 p&p 1 85935 113 1 1859351131.
An alliance of user groups in London looked at the application in practice of ongoing work about what service users meant by 'user-defined outcomes'. Both the research and the development projects covered a range of experiences from older people, mental health users, minority ethnic communities and disabled people. Available from York Publishing Services Ltd. Tel: 01904 430033 or free www.jrf.org.uk (ISBN 1 85935 114 X).