Change Here! Managing Change to Improve Local ServicesAudit Commission (tel 0800 502030) Change Here! Managing Change to Improve Local Services 107pp £25 1 86240 275 2 1862402752 Code LMP 1804.
The Audit Commission has neatly summarised some key literature about change management, and has drawn on the experience of individual managers and change experts gained from a series of workshops. In my opinion this information, when combined with the Audit Commission's other accumulated understanding of how organisations can manage change, produces a readable and user-friendly reference book.