Best practices for implementing, testing and using a cloud-based communication system in a disaster situation.
This paper sets out the basics for approaching the selection and implementation of a cloud-based communication system to support a business continuity programme, including: • consideration for how a cloud-based communication system can enhance a business continuity programme; • descriptions of some of the more popular features of a cloud-based communication system; • options to evaluate when selecting a cloud-based communication system; • considerations for how to design a system to be most effective for an organisation; • best practices for how to conduct the initial load of data to a cloud-based communication system; • best practices for how to conduct an initial validation of the data loaded to a cloud-based communication system; • considerations for how to keep contact information in the cloud-based communication system current and accurate; • best practices for conducting ongoing system testing; • considerations for how to conduct user training; • review of other potential uses of a cloud-based communication system; and • review of other tools and features many cloud-based communication systems may offer.
Operational Risk Management, Eastern Bank, 195 Market Street, Lynn, MA 01901, USA.
Dale
D
Makowski
D000067917:Cloud Computing; D003132:Commerce; D003142:Communication; D004190:Disasters; D006801:Humans; D020407:Internet; D017751:Safety Management