Development of a comprehensive model for stakeholder management in mental healthcare.
Purpose - Stakeholder management is not yet incorporated into the standard practice of most healthcare providers. The purpose of this paper is to assess the applicability of a comprehensive model for stakeholder management in mental healthcare organization for more evidence-based (stakeholder) management. Design/methodology/approach - The assessment was performed in two research parts: the steps described in the model were executed in a single case study at a mental healthcare organization in the Netherlands; and a process and effect evaluation was done to find the supporting and impeding factors with regard to the applicability of the model. Interviews were held with managers and directors to evaluate the effectiveness of the model with a view to stakeholder management. Findings - The stakeholder analysis resulted in the identification of eight stakeholder groups. Different expectations were identified for each of these groups. The analysis on performance gaps revealed that stakeholders generally find the collaboration with a mental healthcare provider "sufficient." Finally a prioritization showed that five stakeholder groups were seen as "definite" stakeholders by the organization. Practical implications - The assessment of the model showed that it generated useful knowledge for more evidence-based (stakeholder) management. Adaptation of the model is needed to increase its feasibility in practice. Originality/value - Provided that the model is properly adapted for the specific field, the analysis can provide more knowledge on stakeholders and can help integrate stakeholder management as a comprehensive process in policy planning.
Department of Research and Development, Stichting Geestelijke Gezondheidszorg Eindhoven en de Kempen, Eindhoven, The Netherlands AND Tranzo, Tilburg University, Tilburg, the Netherlands.
Joyce
J
Bierbooms
National Institute for Public Health and the Environment (RIVM), Bilthoven, The Netherlands AND Tranzo, Tilburg University, Tilburg, The Netherlands.
Hans
H
Van Oers
Department of Research and Development, Stichting Geestelijke Gezondheidszorg Eindhoven en de Kempen, Eindhoven, The Netherlands.
Jeroen
J
Rijkers
Department of Research and Development, Stichting Geestelijke Gezondheisdzorg Eindhoven en de Kempen, Eindhoven, the Netherlands and Tranzo, Tilburg University, Tilburg, The Netherlands and Centre for Healthcare Management, Erasmus University, Rotterdam, The Netherlands.
Inge
I
Bongers
D000288:Administrative Personnel / Q000523:psychology*; D017598:Efficiency, Organizational; D055317:Evidence-Based Practice; D007407:Interviews as Topic; D008605:Mental Health Services / Q000458:organization & administration*; D017146:Models, Organizational; D009426:Netherlands; D019982:Organizational Case Studies; D036301:Qualitative Research
Healthcare; Policy; Stakeholders