Can we use patient-reported feedback to drive change? The challenges of using patient-reported feedback and how they might be addressed.
Centre for Health Policy, Institute of Global Health Innovation, Imperial College London, London, UK.
Kelsey Margaret
0000-0002-7835-4322
KM
Flott
Centre for Health Policy, Institute of Global Health Innovation, Imperial College London, London, UK.
Chris
C
Graham
Centre for Health Policy, Institute of Global Health Innovation, Imperial College London, London, UK.
Ara
A
Darzi
Centre for Health Policy, Institute of Global Health Innovation, Imperial College London, London, UK.
Erik
E
Mayer
D005246:Feedback; D006801:Humans; D010043:Outcome and Process Assessment, Health Care / Q000379:methods* / Q000592:standards; D017060:Patient Satisfaction; D012107:Research Design; D013222:State Medicine; D011795:Surveys and Questionnaires / Q000592:standards*; D006113:United Kingdom
Patient satisfaction; Patient-centred care; Quality improvement; Surveys