Using Routine Outcome Measures to Provide Feedback at the Service Agency Level.
The use of routine outcome measurement (ROM) to assess service effectiveness has been on the rise in mental health settings. However, there is a scarcity of information on the use of ROM data to provide feedback to teams of service providers. In this paper we review the existing literature to identify the principles that can guide the use of ROM data as feedback with the aim to improve quality of service provision in mental health settings. We present a pilot trial of 12 agencies participating in group feedback sessions. The guiding principles and core processes, the procedure and implementation in a pilot trial, lessons learned and future directions are discussed. Based on this experience we conclude that using ROM to implement group feedback among mental health stakeholders is feasible and can generate discussions and directions for improvement.
Department of Community Mental Health, Faculty of Social Welfare and Health Sciences, University of Haifa, Mount Carmel, 31905, Haifa, Israel.|Center for Community Mental Health, Research, Practice and Policy, Faculty of Social Welfare and Health Sciences, University of Haifa, Haifa, Israel.
David
D
Roe
Department of Community Mental Health, Faculty of Social Welfare and Health Sciences, University of Haifa, Mount Carmel, 31905, Haifa, Israel. lapid.liron@gmail.com.|Center for Community Mental Health, Research, Practice and Policy, Faculty of Social Welfare and Health Sciences, University of Haifa, Haifa, Israel. lapid.liron@gmail.com.
Liron
L
Lapid
Mental Health Services, Ministry of Health, Jerusalem, Israel.
Vered
V
Baloush-Kleinman
Center for Community Mental Health, Research, Practice and Policy, Faculty of Social Welfare and Health Sciences, University of Haifa, Haifa, Israel.
Paula
P
Garber-Epstein
Center for Community Mental Health, Research, Practice and Policy, Faculty of Social Welfare and Health Sciences, University of Haifa, Haifa, Israel.
Miriam Isolde
MI
Gornemann
Department of Community Mental Health, Faculty of Social Welfare and Health Sciences, University of Haifa, Mount Carmel, 31905, Haifa, Israel.|Center for Community Mental Health, Research, Practice and Policy, Faculty of Social Welfare and Health Sciences, University of Haifa, Haifa, Israel.
Marc
M
Gelkopf
D005260:Female; D000068156:Formative Feedback; D006801:Humans; D008297:Male; D001523:Mental Disorders; D008605:Mental Health Services / Q000592:standards*; D017063:Outcome Assessment, Health Care; D000067250:Psychiatric Rehabilitation / Q000592:standards; D058996:Quality Improvement
Feedback to mental health service agencies; Mental health; Rehabilitation services; Routine outcome measures