title: Using a Call Centre for Data Mining and Data Capturing - Pilot Study Using Glasgow Coma Outcome Scale in Head Injured Patients.
abstract: Trauma healthcare delivery is limited in rural areas of India.
  
  
  OBJECTIVE
  The aim of the study was to assess the Glasgow coma outcome scale via a call centre for head injured patients who were discharged after head injury.
  
  
  METHODS
  Glascow coma scales were assessed by call-center staff using a set of standard questions in Hindi language.
  
  
  RESULTS
  484 patients were admitted during the study period. Of these, 63% (n = 305) were from rural areas. After patients were discharged, call centre staff were able to reach 84% of patients on their phones and elicit GOS in all cases.
  
  
  CONCLUSIONS
  Call centers have the potential to revolutionize delivery of trauma healthcare to rural areas.
authors.affiliation: All India Institute of Medical Sciences, New Delhi, India.
authors.forename: Teenu
authors.initials: T
authors.lastname: Xavier
authors.affiliation: All India Institute of Medical Sciences, New Delhi, India.
authors.forename: Metilda
authors.initials: M
authors.lastname: Robin
authors.affiliation: All India Institute of Medical Sciences, New Delhi, India.
authors.forename: Deepak
authors.initials: D
authors.lastname: Agrawal
mesh_terms: D000359:Aftercare / Q000706:statistics & numerical data*; D001930:Brain Injuries / Q000175:diagnosis* / Q000453:epidemiology / Q000628:therapy; D000070456:Call Centers / Q000706:statistics & numerical data*; D057286:Electronic Health Records / Q000706:statistics & numerical data; D015600:Glasgow Coma Scale / Q000706:statistics & numerical data*; D007194:India / Q000453:epidemiology; D016247:Information Storage and Retrieval / Q000706:statistics & numerical data*; D017063:Outcome Assessment, Health Care / Q000379:methods; D010865:Pilot Projects; D015995:Prevalence; D015203:Reproducibility of Results; D012680:Sensitivity and Specificity; D017216:Telemedicine / Q000706:statistics & numerical data*