title: A Customized Workflow-Driven Instant Messaging System Support Team Communication in the Hospital.
abstract: Effective communication among the healthcare team is a very important skill to support team resource management (TRM). However, we take too much effort to connect with other team members by using traditional telephone communication. In this study, we developed an instant messaging system embedded in the original hospital information system and evaluated the preliminary outcome and the usage of the system.
authors.affiliation: Department of Nursing, Chi Mei Medical Center, Tainan, Taiwan.
authors.forename: Ying-Li
authors.initials: YL
authors.lastname: Lee
authors.affiliation: Department of Nursing, Chi Mei Medical Center, Tainan, Taiwan.
authors.forename: Tsai-Feng
authors.initials: TF
authors.lastname: Chien
authors.affiliation: Department of Nursing, Chi Mei Medical Center, Tainan, Taiwan.
authors.forename: Hsiu-Chin
authors.initials: HC
authors.lastname: Chen
mesh_terms: D019033:Delivery of Health Care, Integrated / Q000458:organization & administration*; D006747:Hospital Communication Systems / Q000458:organization & administration*; D017146:Models, Organizational; D010348:Patient Care Team / Q000458:organization & administration*; D013624:Taiwan; D060145:Text Messaging; D014600:Utilization Review; D057188:Workflow