title: Innovative Strategies for Decreasing Blood Collection Wait Times for Patients in Early-Phase Cancer Clinical Trials.
abstract: Long wait times are a primary source of dissatisfaction among patients enrolled in early-phase clinical trials. We hypothesized that an automated patient check-in system with readily available display for increasing awareness of waiting intervals would improve patient flow and use of our rooms, with decreased turnover time and increased throughput.
  
  
  
  We recorded in-room wait times for patients seen in our clinic and observed the logistics involved in the blood collection process to delineate causes for delays. We then implemented a three-step strategy to alleviate the causes of these delays: (1) changing the collection of materials and the review of faxed orders, (2) improving our LabTracker automated database system that included wait time calculators and real-time information regarding patient status, and (3) streamlining lower complexity appointments.
  
  
  
  After our intervention, we observed a 19% decrease in mean wait times and a 30% decrease in wait times among patients waiting the longest (95th percentile). We also observed an increase in staff productivity during this process. Modifications in LabTracker provided the biggest reduction in mean wait times (17%).
  
  
  
  We observed a significant decrease in mean wait times after implementing our intervention. This decrease led to increased staff productivity and cost savings. Once wait times became a measurable metric, we were able to identify causes for delays and improve our operations, which can be performed in any patient care facility.
authors.affiliation: The University of Texas MD Anderson Cancer Center, Houston, TX; Medical College of Georgia, Augusta, GA; and Sarah Cannon Research Institute at HealthONE, Denver, CO.
authors.forename: Bayabel
authors.initials: B
authors.lastname: Mengistu
authors.affiliation: The University of Texas MD Anderson Cancer Center, Houston, TX; Medical College of Georgia, Augusta, GA; and Sarah Cannon Research Institute at HealthONE, Denver, CO.
authors.forename: Dina
authors.initials: D
authors.lastname: Ray
authors.affiliation: The University of Texas MD Anderson Cancer Center, Houston, TX; Medical College of Georgia, Augusta, GA; and Sarah Cannon Research Institute at HealthONE, Denver, CO.
authors.forename: Passion
authors.initials: P
authors.lastname: Lockett
authors.affiliation: The University of Texas MD Anderson Cancer Center, Houston, TX; Medical College of Georgia, Augusta, GA; and Sarah Cannon Research Institute at HealthONE, Denver, CO.
authors.forename: Vivian
authors.initials: V
authors.lastname: Dorsey
authors.affiliation: The University of Texas MD Anderson Cancer Center, Houston, TX; Medical College of Georgia, Augusta, GA; and Sarah Cannon Research Institute at HealthONE, Denver, CO.
authors.forename: Ron A
authors.initials: RA
authors.lastname: Phipps
authors.affiliation: The University of Texas MD Anderson Cancer Center, Houston, TX; Medical College of Georgia, Augusta, GA; and Sarah Cannon Research Institute at HealthONE, Denver, CO.
authors.forename: Harihara
authors.initials: H
authors.lastname: Subramanian
authors.affiliation: The University of Texas MD Anderson Cancer Center, Houston, TX; Medical College of Georgia, Augusta, GA; and Sarah Cannon Research Institute at HealthONE, Denver, CO.
authors.forename: Johnique T
authors.initials: JT
authors.lastname: Atkins
authors.affiliation: The University of Texas MD Anderson Cancer Center, Houston, TX; Medical College of Georgia, Augusta, GA; and Sarah Cannon Research Institute at HealthONE, Denver, CO.
authors.forename: Badi
authors.initials: B
authors.lastname: El Osta
authors.affiliation: The University of Texas MD Anderson Cancer Center, Houston, TX; Medical College of Georgia, Augusta, GA; and Sarah Cannon Research Institute at HealthONE, Denver, CO.
authors.forename: Gerald S
authors.initials: GS
authors.lastname: Falchook
authors.affiliation: The University of Texas MD Anderson Cancer Center, Houston, TX; Medical College of Georgia, Augusta, GA; and Sarah Cannon Research Institute at HealthONE, Denver, CO dkarp@mdanderson.org.
authors.forename: Daniel D
authors.initials: DD
authors.lastname: Karp
mesh_terms: D001800:Blood Specimen Collection / Q000706:statistics & numerical data*; D002986:Clinical Trials as Topic; D017598:Efficiency, Organizational; D006801:Humans; D009369:Neoplasms; D017060:Patient Satisfaction; D013997:Time Factors