title: The 'year of the HCA'.
abstract: Around this time last year, there were said to be about 40,000 managers in the NHS, and questions were asked in the media about what they all did. More recently, managers at several NHS trusts have been blamed for losing patient records.
authors.affiliation: RCN Institute.|WiPP.
authors.forename: Paul
authors.initials: P
authors.lastname: Vaughan