title: Saudi adults satisfaction with community pharmacy services.
abstract: BACKGROUND
  Community pharmacists play a significant role in patient health care in Saudi Arabia and are directly responsible for medication-related counseling. Aim To assess Saudi Adults satisfaction with community pharmacy services and the secondary objective is obtaining an insight of their needs in patient counseling service.
  
  
  METHODS
  This cross-sectional survey was conducted via a questionnaire distributed to a representative sample of 650 Saudi adults approached at pharmacists and public places in areas of Riyadh during March 2014.
  
  
  RESULTS
  500 Complete questionnaires were collected, and the response rate was 77 %. Around 41 % were satisfied with Saudi pharmacy services. Out of these, 57 % attributed their satisfaction to pharmacist counseling on current medication, 96 % to appropriate dosage regimen explanation and 73 % to appropriate time spent in counseling (p < 0.001). When asked about reasons for dissatisfaction, 82 % of the unsatisfied group stated that pharmacists fail to ask about comorbid diseases and 78 % reported unavailability of dedicated pharmacist for patient counseling (p < 0.001).
  
  
  CONCLUSIONS
  Saudi adults have variable levels of satisfaction with community pharmacy services. To increase levels of satisfaction, it is necessary to provide adequate pharmacist training in community pharmacies.
authors.affiliation: Research Center, King Fahad Medical City, Riyadh, Saudi Arabia.
authors.forename: Mohamad
authors.initials: M
authors.lastname: Al-Tannir
authors.affiliation: College of Pharmacy, Princess Nora bint Abdulrahman University, Riyadh, Saudi Arabia.
authors.forename: Afnan I
authors.initials: AI
authors.lastname: Alharbi
authors.affiliation: College of Pharmacy, Princess Nora bint Abdulrahman University, Riyadh, Saudi Arabia.
authors.forename: Arwa S
authors.initials: AS
authors.lastname: Alfawaz
authors.affiliation: College of Pharmacy, Princess Nora bint Abdulrahman University, Riyadh, Saudi Arabia.
authors.forename: Razan I
authors.initials: RI
authors.lastname: Zahran
authors.affiliation: College of Medicine, AlFaisal University, Riyadh, Saudi Arabia.
authors.forename: Mustafa
authors.initials: M
authors.lastname: AlTannir
keywords: Community pharmacy services; Patient experience; Patient satisfaction; Pharmacist–patient communication