title: Measuring the operational efficiency of individual theme park attractions.
abstract: This study assesses the operation efficiency of theme park attractions using the data envelopment analysis, utilizing actual data on 15 attractions at Samsung Everland located in Yongin-si, Republic of Korea. In particular, this study identifies crowding and waiting time as one of the main causes of visitor's satisfaction, and analyzes the efficiency of individual attractions in terms of waiting time. The installation area, installation cost, and annual repair cost are set as input factors and the number of annual users and customer satisfaction as output factors. The results show that the roller coaster-type attractions were less efficient than other types of attractions while rotating-type attractions were relatively more efficient. However, an importance performance analysis on individual attraction's efficiency and satisfaction showed that operational efficiency should not be the sole consideration in attraction installation. In addition, the projection points for input factors for efficient use of attractions and the appropriate reference set for benchmarking are provided as guideline for attraction efficiency management.
authors.affiliation: College of Business Administration, Seoul National University, Room# 515, SK Business Center(Bldg.58), Gwanakro 1, Gwanakgu, Seoul, Republic of Korea.
authors.forename: Changhee
authors.initials: C
authors.lastname: Kim
authors.affiliation: College of Business Administration, Seoul National University, Room# 501, SK Business Center(Bldg.58), Gwanakro 1, Gwanakgu, Seoul, Republic of Korea.
authors.forename: Soowook
authors.initials: S
authors.lastname: Kim
keywords: Attraction management; Management effectiveness evaluation; Theme park