title: A novel hybrid MCDM model for performance evaluation of research and technology organizations based on BSC approach.
abstract: Balanced Scorecard (BSC) is a strategic evaluation tool using both financial and non-financial indicators to determine the business performance of organizations or companies. In this paper, a new integrated approach based on the Balanced Scorecard (BSC) and multi-criteria decision making (MCDM) methods are proposed to evaluate the performance of research centers of research and technology organization (RTO) in Iran. Decision-Making Trial and Evaluation Laboratory (DEMATEL) are employed to reflect the interdependencies among BSC perspectives. Then, Analytic Network Process (ANP) is utilized to weight the indices influencing the considered problem. In the next step, we apply four MCDM methods including Additive Ratio Assessment (ARAS), Complex Proportional Assessment (COPRAS), Multi-Objective Optimization by Ratio Analysis (MOORA), and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) for ranking of alternatives. Finally, the utility interval technique is applied to combine the ranking results of MCDM methods. Weighted utility intervals are computed by constructing a correlation matrix between the ranking methods. A real case is presented to show the efficacy of the proposed approach.
authors.affiliation: Department of Planning, Research Institute of Petroleum Industry (RIPI), Tehran, Iran.
authors.forename: Mohsen
authors.initials: M
authors.lastname: Varmazyar
authors.affiliation: Department of Planning, Research Institute of Petroleum Industry (RIPI), Tehran, Iran. Electronic address: dehghanbaghim@ripi.ir.
authors.forename: Maryam
authors.initials: M
authors.lastname: Dehghanbaghi
authors.affiliation: Department of Planning, Research Institute of Petroleum Industry (RIPI), Tehran, Iran.
authors.forename: Mehdi
authors.initials: M
authors.lastname: Afkhami
mesh_terms: D000047:Academies and Institutes / Q000191:economics / Q000458:organization & administration* / Q000592:standards; D003657:Decision Making; D006801:Humans; D007492:Iran; D015233:Models, Statistical; D015397:Program Evaluation / Q000379:methods*; D012107:Research Design
keywords: Balanced Scorecard (BSC); Multi-criteria decision making (MCDM); Performance evaluation; Utility interval