title: Measuring and Improving Quality--Reply.
authors.affiliation: Center for Effectiveness and Safety Research, Kaiser Permanente, Pasadena, California.
authors.forename: Elizabeth A
authors.initials: EA
authors.lastname: McGlynn
authors.affiliation: Department of Veterans Affairs Center for Clinical Management Research, Ann Arbor, Michigan.
authors.forename: Eve A
authors.initials: EA
authors.lastname: Kerr
mesh_terms: D030881:Disclosure; D009936:Organizational Innovation; D019984:Quality Indicators, Health Care