title: An improved model for provision of rural community-based health rehabilitation services in Vhembe District, Limpopo Province of South Africa.
abstract: BACKGROUND
  In 1991, Riakona Community Rehabilitation Programme initiated community-based rehabilitation (CBR) in the Vhembe District of Limpopo Province. Subsequently, the South African government adopted the programme.
  
  
  OBJECTIVE
  The aim of the study was to suggest an improvement in the model of providing CBR services.
  
  
  METHODS
  The study was conducted in six rehabilitation centres located in hospitals in the Vhembe District in Limpopo Province of South Africa.
  
  
  METHODS
  A mixed-mode research design with qualitative and quantitative elements was used to conduct the study. Content analysis, the chi-square test for Goodness of Fit and the Kruskal-Wallis and Mann-Whitney non-parametric tests were conducted.
  
  
  RESULTS
  The key determinants of client satisfaction with the services that the community rehabilitation workers rendered included provision of assistive devices and the adoption of a holistic approach to their work. Overall, satisfaction per domain for each one of the five domains of satisfaction scored less than 90%. More than 80% of clients were satisfied with empathy (83%) and assurance (80%) domains. Tangibles, reliability and responsiveness domains had scores of 78%, 72% and 67%, respectively. These results, together with the reasoning map of conceptual framework description, were used as the building blocks of the CBR model.
  
  
  CONCLUSIONS
  The improved CBR model is useful for putting the programme into practice. This is particularly so for the CBR managers in the districts of the Limpopo Province.
authors.affiliation: Institute for Rural Development, School of Agriculture, University of Venda. eluruli@gmail.com.
authors.forename: Rudzani E
authors.initials: RE
authors.lastname: Luruli
authors.forename: Vhonani O
authors.initials: VO
authors.lastname: Netshandama
authors.forename: Joseph
authors.initials: J
authors.lastname: Francis
mesh_terms: D003153:Community Health Services; D017144:Focus Groups; D006801:Humans; D007407:Interviews as Topic; D017146:Models, Organizational; D017060:Patient Satisfaction; D036301:Qualitative Research; D012047:Rehabilitation Centers; D012424:Rural Population; D013019:South Africa
keywords: client satisfaction; community rehabilitation worker.; community-based rehabilitation; disability