title: Developing a Tool to Support Communication of Parental Concerns When a Child is in Hospital.
abstract: The involvement of parents in their child's hospital care has been strongly advocated in paediatric healthcare policy and practice. However, incorporating parental worries about their child's condition into clinical care can be difficult for both parents and healthcare professionals. Through our "Listening To You" quality improvement project we developed and piloted an innovative approach to listening, incorporating and responding to parental concerns regarding their child's condition when in hospital. Here we describe the phases of work undertaken to develop our "Listening To You" communications bundle, including a survey, literature review and consultation with parents and staff, before findings from the project evaluation are presented and discussed.
authors.affiliation: Department of Psychology, School of Life and Health Sciences, Aston University, Birmingham B4 7ET, UK. g.heath1@aston.ac.uk.
authors.forename: Gemma
authors.initials: G
authors.lastname: Heath
authors.affiliation: Birmingham Children's Hospital, Steelhouse Lane, Birmingham B4 6NH, UK. hermione.montgomery@bch.nhs.uk.
authors.forename: Hermione
authors.initials: H
authors.lastname: Montgomery
authors.affiliation: Birmingham Children's Hospital, Steelhouse Lane, Birmingham B4 6NH, UK. caron.eyre@bch.nhs.uk.
authors.forename: Caron
authors.initials: C
authors.lastname: Eyre
authors.affiliation: Institute of Applied Health Research, University of Birmingham, Birmingham B15 2TT, UK. c.l.cummins@bham.ac.uk.
authors.forename: Carole
authors.initials: C
authors.lastname: Cummins
authors.affiliation: Department of Psychology, School of Life and Health Sciences, Aston University, Birmingham B4 7ET, UK. h.m.pattison@aston.ac.uk.
authors.forename: Helen
authors.initials: H
authors.lastname: Pattison
authors.affiliation: Department of Psychology, School of Life and Health Sciences, Aston University, Birmingham B4 7ET, UK. r.l.shaw@aston.ac.uk.
authors.forename: Rachel
authors.initials: R
authors.lastname: Shaw
keywords: communication; paediatrics; parents; patient safety; quality improvement