title: Exploring the Reality of Using Patient Experience Data to Provide Resident Feedback: A Qualitative Study of Attending Physician Perspectives.
abstract: Little is known about the attitudes of faculty and residents toward the use of patient experience data as a tool for providing resident feedback. The purpose of this study was to explore the attitudes of teaching faculty surrounding patient experience data and how those attitudes may influence the feedback given to trainees.
  
  
  
  From July 2013 to August 2013, we conducted in-depth, face-to-face, semistructured interviews with 9 attending physicians who precept residents in internal medicine at 2 continuity clinics (75% of eligible attendings). Interviews were coded using conventional content analysis.
  
  
  
  Content analysis identified six potential barriers in using patient experience survey data to provide feedback to residents: 1) perceived inability of residents to learn or to incorporate feedback, 2) punitive nature of feedback, 3) lack of training in the delivery of actionable feedback, 4) lack of timeliness in the delivery of feedback, 5) unclear benefit of patient experience survey data as a tool for providing resident feedback, and 6) lack of individualized feedback.
  
  
  
  Programs may want to conduct an internal review on how patient experience data is incorporated into the resident feedback process and how, if at all, their faculty are trained to provide such feedback.
authors.affiliation: Assistant Professor of Medicine and an Associate Director of the Internal Medicine Residency Program at Baylor College of Medicine in Houston, TX. steffanie.campbell@bcm.edu.
authors.forename: Steffanie
authors.initials: S
authors.lastname: Campbell
authors.affiliation: Assistant Professor at the University of Houston-Downtown and Adjunct Assistant Professor in the Section of Infectious Diseases at Baylor College of Medicine in Houston, TX. goltzh@uhd.edu.
authors.forename: Heather Honoré
authors.initials: HH
authors.lastname: Goltz
authors.affiliation: Research Coordinator in the Section of Infectious Diseases at Baylor College of Medicine in Houston, TX. sarah.njue@bcm.edu.
authors.forename: Sarah
authors.initials: S
authors.lastname: Njue
authors.affiliation: Assistant Professor of Medicine in the Section of Infectious Diseases at Baylor College of Medicine and an Investigator at the Center for Innovations in Quality, Effectiveness and Safety at the Michael E DeBakey VA Medical Center in Houston, TX. bndang@bcm.edu.
authors.forename: Bich Ngoc
authors.initials: BN
authors.lastname: Dang
mesh_terms: D000328:Adult; D005260:Female; D017144:Focus Groups; D000068156:Formative Feedback; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D008505:Medical Staff, Hospital; D008875:Middle Aged; D017060:Patient Satisfaction; D011231:Preceptorship; D036301:Qualitative Research; D013781:Texas