title: The Value of Exceptional Patient Experience.
abstract: Patient experience metrics are increasingly the focus of value-based incentive programs by both the federal government and private payers. A clear financial imperative exists to improve experience; at the same time, it is becoming evident that engaging patients in their care also leads to better clinical outcomes.
authors.affiliation: chief quality officer, Vidant Health, Greenville, North Carolina jwynn@vidanthealth.com.
authors.forename: Joan D
authors.initials: JD
authors.lastname: Wynn
mesh_terms: D006801:Humans; D009936:Organizational Innovation; D017060:Patient Satisfaction; D058996:Quality Improvement; D019984:Quality Indicators, Health Care; D011795:Surveys and Questionnaires; D014481:United States; D062505:Value-Based Purchasing