title: Creating the optimal workspace for hospital staff using human centred design.
abstract: We were tasked with creating best possible non-clinical workspace solutions for approximately 450 hospital staff across 11 departments encompassing medical, nursing, allied health, administrative and other support staff. We used a Human-Centred Design process, involving 'Hear, Create and Deliver' stages. We used observations, contextual enquiry and role-specific workshops to understand needs, key interactions and drivers of behaviour. Co-design workshops were then used to explore and prototype-test concepts for the final design. With extensive employee engagement and design process expertise, an innovative solution was created that focussed on meeting the functional workspace needs of a diverse group of staff requiring a range of different spaces, incorporating space constraints and equity. This project demonstrated the strength of engaging employees in an expert-led Human-Centred Design process. We believe this is a successful blueprint process for other institutions to embrace when facing similar workspace design challenges.
authors.affiliation: Department of General Medicine, Christchurch Hospital, Christchurch, New Zealand.|Department of Endocrinology, Christchurch Hospital, Christchurch, New Zealand.
authors.forename: T
authors.initials: T
authors.lastname: Cawood
authors.affiliation: Empathy, Wellington, New Zealand.
authors.forename: E
authors.initials: E
authors.lastname: Saunders
authors.affiliation: Department of Respiratory Medicine, Christchurch Hospital, Christchurch, New Zealand.
authors.forename: C
authors.initials: C
authors.lastname: Drennan
authors.affiliation: Department of Nephrology, Christchurch Hospital, Christchurch, New Zealand.
authors.forename: N
authors.initials: N
authors.lastname: Cross
authors.affiliation: Department of General Medicine, Christchurch Hospital, Christchurch, New Zealand.
authors.forename: D
authors.initials: D
authors.lastname: Nicholl
authors.affiliation: Business Development Unit, Canterbury District Health Board, Christchurch, New Zealand.
authors.forename: A
authors.initials: A
authors.lastname: Kenny
authors.affiliation: Canterbury District Health Board, , Christchurch, New Zealand.
authors.forename: D
authors.initials: D
authors.lastname: Meates
authors.affiliation: Department of Respiratory Medicine, Christchurch Hospital, Christchurch, New Zealand.
authors.forename: R
authors.initials: R
authors.lastname: Laing
mesh_terms: D006804:Ergonomics; D006749:Hospital Design and Construction / Q000379:methods*; D006801:Humans; D009520:New Zealand; D010564:Personnel, Hospital; D062606:Tertiary Care Centers; D017132:Workplace
keywords: design; hospital; human centred; workspace