title: Coping with interpersonal mistreatment: the role of emotion regulation strategies and supervisor support.
abstract: OBJECTIVE
  To examine whether the impact of mistreatment by patients on nurses' burnout can be exacerbated or attenuated depending on emotion-regulation strategies, and to explore the moderating role of supervisor support in the relationship between mistreatment and deep acting.
  
  
  BACKGROUND
  Aggression from patients is known to contribute significantly to nurse burnout. To date, the moderating role of emotion regulation strategies in the mistreatment-outcomes relationship has seldom been considered.
  
  
  METHODS
  The sample consisted of 105 nurses who were working while studying for their Master's degree. Data were collected using self-reported questionnaires. The research hypotheses were tested using hierarchical regression analyses.
  
  
  RESULTS
  Mistreatment and surface acting significantly contributed to nurse burnout. Deep acting had a buffering effect on the relationship between mistreatment and depersonalisation. The results also indicate that supervisor support was negatively associated with surface acting and may increase deep acting in response to mistreatment.
  
  
  CONCLUSIONS
  The use of an effective strategy for regulating emotions and supervisor support can protect nurses from the depletion of emotional resources.
  
  
  CONCLUSIONS
  By introducing emotion-regulation skills training and by encouraging the availability of support from supervisors, health-care organisations can help nurses better cope with emotionally charged interactions.
authors.affiliation: Department of Human Services, Emek Yezreel College, Afula, Israel. ruhamag@yvc.ac.il.
authors.forename: Ruhama
authors.initials: R
authors.lastname: Goussinsky
authors.affiliation: Department of Human Services, Emek Yezreel College, Afula, Israel.
authors.forename: Yael
authors.initials: Y
authors.lastname: Livne
mesh_terms: D000223:Adaptation, Psychological; D000328:Adult; D001291:Attitude of Health Personnel; D058445:Bullying; D000066498:Emotional Adjustment; D004644:Emotions; D005260:Female; D006801:Humans; D007398:Interpersonal Relations; D007588:Job Satisfaction; D008297:Male; D008875:Middle Aged; D009726:Nurses / Q000523:psychology* / Q000706:statistics & numerical data; D009745:Nursing, Supervisory / Q000592:standards* / Q000706:statistics & numerical data / Q000639:trends; D010361:Patients / Q000523:psychology / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires; D017132:Workplace / Q000523:psychology / Q000706:statistics & numerical data
keywords: burnout; emotional labour; mistreatment; supervisor support