title: [The Patient is not a customer and the hospital not a business center].
authors.forename: Petra-Maria
authors.initials: PM
authors.lastname: Schumm-Draeger
authors.forename: Klaus
authors.initials: K
authors.lastname: Mann
authors.forename: Dirk
authors.initials: D
authors.lastname: Müller-Wieland
authors.forename: Ulrich R
authors.initials: UR
authors.lastname: Fölsch
mesh_terms: D004469:Economics, Hospital; D006739:Hospital Administration; D006801:Humans; D017060:Patient Satisfaction