title: [Internal and external assessment of nursing home residents' satisfaction].
abstract: Quality improvement procedures and measuring the satisfaction of nursing home residents is a major priority. A study assessed the differences between the results of a survey conducted by internal staff and of one carried out by an external service provider to evaluate the satisfaction of the residents of a nursing home.
authors.affiliation: Pôle Information médicale évaluation recherche (IMER), Hospices civils de Lyon, 3 quai des Célestins, 69002 Lyon, France. Electronic address: stephane.sanchez@ch-troyes.fr.
authors.forename: Stéphane
authors.initials: S
authors.lastname: Sanchez
authors.affiliation: Institut du Bien Vieillir Korian, 32 rue Guersant, 75017 Paris, France.
authors.forename: Nadia
authors.initials: N
authors.lastname: Cohen
authors.affiliation: Institut du Bien Vieillir Korian, 32 rue Guersant, 75017 Paris, France.
authors.forename: François
authors.initials: F
authors.lastname: Bertin-Hugault
authors.affiliation: centre d'épidémiologie et de santé, publique des armées, 408 rue Jean-Queillau, 13014 Marseille, France.
authors.forename: Marc Antoine
authors.initials: MA
authors.lastname: Sanchez
authors.affiliation: Université de Reims Champagne-Ardenne, Faculté de médecine, EA 3797, 51 rue Cognacq-Jay, 51095 Reims, France; CHU de Reims, Hôpital Robert-Debré, Pôle Recherche Innovation, avenue du général Koenig, 51090 Reims, France.
authors.forename: Moustapha
authors.initials: M
authors.lastname: Dramé
authors.affiliation: Institut du Bien Vieillir Korian, 32 rue Guersant, 75017 Paris, France.
authors.forename: Philippe
authors.initials: P
authors.lastname: Denormandie
mesh_terms: D000369:Aged, 80 and over; D005260:Female; D005602:France; D006801:Humans; D008297:Male; D009735:Nursing Homes; D017060:Patient Satisfaction; D011787:Quality of Health Care; D011795:Surveys and Questionnaires
keywords: assessment; nursing home; quality; qualité; resident; résident; satisfaction; établissement d’hébergement pour personnes âgées dépendantes; évaluation