title: Evaluation of an Education and Training Program to Prevent and Manage Patients' Violence in a Mental Health Setting: A Pretest-Posttest Intervention Study.
abstract: Workplace violence can lead to serious consequences for victims, organizations, and society. Most workplace violence prevention programs aim to train staff to better recognize and safely manage at-risk situations. The Omega education and training program was developed in Canada in 1999, and has since been used to teach healthcare and mental health workers the skills needed to effectively intervene in situations of aggression. The present study was designed to assess the impact of Omega on employee psychological distress, confidence in coping, and perceived exposure to violence. This program was offered to 105 employees in a psychiatric hospital in Montreal, Canada. Eighty-nine of them accepted to participate. Questionnaires were completed before the training, after a short period of time (M = 109 days) and at follow-up (M = 441 days). Repeated-measures ANOVAs and Cohen's d effect sizes were calculated. Results demonstrated statistically significant improvements in short-term and follow-up posttest scores of psychological distress, confidence in coping, and in levels of exposure to violence. This study is one of very few to demonstrate the positive impact of this training program. Further research is needed to understand how to improve the effectiveness of the program, especially among participants resistant to change.
authors.affiliation: Trauma Studies Centre, Centre de Recherche-Institut Universitaire en Santé Mentale de Montréal, 7401 Hochelaga, Montreal, QC H1N 3M5, Canada. stephane.guay@umontreal.ca.|School of Criminology, University of Montreal, Pavillon Lionel-Groulx, 3150 Jean-Brillant, Montreal, QC H3T 1N8, Canada. stephane.guay@umontreal.ca.
authors.forename: Stéphane
authors.initials: S
authors.lastname: Guay
authors.affiliation: Trauma Studies Centre, Centre de Recherche-Institut Universitaire en Santé Mentale de Montréal, 7401 Hochelaga, Montreal, QC H1N 3M5, Canada. goncalves.jane@ymail.com.
authors.forename: Jane
authors.initials: J
authors.lastname: Goncalves
authors.affiliation: Trauma Studies Centre, Centre de Recherche-Institut Universitaire en Santé Mentale de Montréal, 7401 Hochelaga, Montreal, QC H1N 3M5, Canada. richard.boyer@umontreal.ca.
authors.forename: Richard
authors.initials: R
authors.lastname: Boyer
keywords: aggression; confidence in coping; education and training program; psychiatric hospital; psychological distress; violence