title: Engagement and Empowerment Through Self-Service.
abstract: Self-service tools represent the next frontier for leave and disability. This article discusses several critical com- ponents of a successful leave and disability self-service tool. If given the proper investment and thoughtfully designed, self-service tools have the potential to augment an organization's existing interaction channels, im- proving the employee experience while delivering efficiencies for an administrative model. In an operating en- vironment in which cost savings sometimes are at the expense of employee experience, such a win-win solution should not be taken lightly and, more importantly, should not be missed.
authors.forename: Jason
authors.initials: J
authors.lastname: Endriss
mesh_terms: D022126:Access to Information; D006801:Humans; D011209:Power, Psychological; D018582:Sick Leave; D059015:Wireless Technology