title: Good customer service for patients.
abstract: Sam Foster, Chief Nurse at Heart of England NHS Foundation Trust, looks at what the NHS can learn about good customer service from the private sector, and how Always Events can improve patient care.
authors: Chief Nurse at Heart of England NHS Foundation Trust.
authors: Sam
authors: S
authors: Foster
mesh_terms: D001291:Attitude of Health Personnel; D006801:Humans; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000592:standards*; D009741:Nursing Staff, Hospital / Q000523:psychology*; D017060:Patient Satisfaction; D013222:State Medicine / Q000592:standards*; D017749:Total Quality Management / Q000592:standards*