title: When Words Matter.
abstract: Too often, terminology used in a hospital is inconsistent and can hurt planning, operations, communication and credibility. Hhere's how boards can encourage a consistent lexicon.
authors: Joan
authors: J
authors: Dentler
mesh_terms: D003221:Confusion; D017598:Efficiency, Organizational; D006739:Hospital Administration; D058996:Quality Improvement; D009626:Terminology as Topic; D014481:United States