title: The impact of personalisation on people from Chinese backgrounds: qualitative accounts of social care experience.
abstract: The limited research that considers people from black and minority ethnic communities' experiences of personalisation tends to focus on personal budgets rather than personalisation per se. This article provides an opportunity to hear the voices of people from Chinese backgrounds and their experiences of personalisation. The study used individual semi-structured interviews and focus groups to collect data from physically disabled people from Chinese backgrounds who lived in England, were aged between 18 and 70, and received social care. Data were analysed using an iterative and thematic approach, with early analysis informing the subsequent analytical rounds. The findings reveal that personalisation has the potential to transform the lives of people from Chinese backgrounds, especially when tailored support is available for people to understand and access personal budgets and put them to creative use. However, the impact of personalisation is barely evident because few eligible individuals access personal budgets or participate in co-production. This is related to a lack of encouragement for service users to become genuine partners in understanding, designing, commissioning and accessing a diverse range of social care services to meet their cultural and social care needs.
authors: School of Nursing, University of Birmingham, Birmingham, UK.
authors: Fiona
authors: F
authors: Irvine
authors: Faculty of Health and Applied Social Sciences, Liverpool John Moores University, Liverpool, UK.
authors: Echo Yuet
authors: EY
authors: Wah Yeung
authors: Faculty of Education, Health and Wellbeing, University of Wolverhampton, Wolverhampton, UK.
authors: Martin
authors: M
authors: Partridge
authors: Faculty of Health Sciences, Staffordshire University, Stoke-on-Trent, UK.
authors: Peter
authors: P
authors: Simcock
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D002681:China / Q000208:ethnology; D054521:Cultural Competency; D003695:Delivery of Health Care; D005260:Female; D017144:Focus Groups; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D008875:Middle Aged; D036301:Qualitative Research; D013222:State Medicine; D006113:United Kingdom; D055815:Young Adult
keywords: Chinese; cultural competence; personalisation; physical disability; qualitative research; social care