title: Quality of working life of call-center workers.
abstract: OBJECTIVE
  to analyze the profile and quality of working life (QWL) of call-center workers.
  
  
  METHODS
  quantitative research, conducted in one call-center of the city of São José do Rio Preto - SP, using the QVP-35 questionnaire.
  
  
  RESULTS
  profile was composed by: 80.2% women; 66.3% were single, with high school diploma and 6 hours of daily working hours; mean age of 28 years; 92.9% had only one job with mean working experience of 3 years. Positive aspects of QWL: intrinsic motivation, working ability, available resources and social support. Negative aspects of QWL: workload and organizational support.
  
  
  CONCLUSIONS
  the data obtained indicate the need for better organization of call-center working processes in the company and suggests other researches in this context.
authors: Faculdade de Medicina de São José do Rio Preto, Programa de Pós-Graduação em Enfermagem. São José do Rio Preto-SP, Brasil.
authors: Janaina Amoriele
authors: JA
authors: Parise
authors: Faculdade de Medicina de São José do Rio Preto, Programa de Pós-Graduação em Enfermagem. São José do Rio Preto-SP, Brasil.
authors: Zaida Aurora Geraldes Sperli Geraldes
authors: ZA
authors: Soler
mesh_terms: D000328:Adult; D000070456:Call Centers; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D016272:Occupational Health; D011788:Quality of Life; D057566:Self Report; D012959:Socioeconomic Factors; D055815:Young Adult