title: Satisfaction Levels and Factors Influencing Satisfaction With Use of a Social App for Neonatal and Pediatric Patient Transfer Information Systems: A Questionnaire Study Among Doctors.
abstract: BACKGROUND
  The treatment of neonatal and pediatric patients is limited to certain medical institutions depending on treatment difficulty. Effective patient transfers are necessary in situations where there are limited medical resources. In South Korea, the government has made a considerable effort to establish patient transfer systems using various means, such as websites, telephone, and so forth. However, in reality, the effort has not yet been effective.
  
  
  OBJECTIVE
  In this study, we ran a patient transfer information system using a social app for effective patient transfer. We analyzed the results, satisfaction levels, and the factors influencing satisfaction.
  
  
  METHODS
  Naver Band is a social app and mobile community application which in Korea is more popular than Facebook. It facilitates group communication. Using Naver Band, two systems were created: one by the Neonatal Intensive Care Unit and the other by the Department of Pediatrics at Chonbuk National University Children's Hospital, South Korea. The information necessary for patient transfers was provided to participating obstetricians (n=51) and pediatricians (n=90). We conducted a survey to evaluate the systems and reviewed the results retrospectively.
  
  
  RESULTS
  The number of patients transferred was reported to increase by 65% (26/40) obstetricians and 40% (23/57) pediatricians. The time taken for transfers was reported to decrease by 72% (29/40) obstetricians and 59% (34/57) pediatricians. Satisfaction was indicated by 83% (33/40) obstetricians and 89% (51/57) pediatricians. Regarding factors influencing satisfaction, the obstetricians reported communication with doctors in charge (P=.03) and time reduction during transfers (P=.02), whereas the pediatricians indicated review of the diagnosis and treatment of transferred patients (P=.01) and the time reduction during transfers (P=.007).
  
  
  CONCLUSIONS
  The users were highly satisfied and different users indicated different factors of satisfaction. This finding implies that users' requirements should be accommodated in future developments of patient transfer information systems.
authors: Research Institute of Clinical Medicine of Chonbuk National University and Biomedical Research Institute of Chonbuk National University Hospital, Department of Pediatrics, Chonbuk National University Hospital, Jeonju, Korea, Republic Of Korea.
authors: Iee
authors: http://orcid.org/0000-0003-0935-7463
authors: I
authors: Choi
authors: Jin Kyu
authors: http://orcid.org/0000-0002-3502-7604
authors: JK
authors: Kim
authors: Sun Jun
authors: http://orcid.org/0000-0002-7673-8728
authors: SJ
authors: Kim
authors: Soo Chul
authors: http://orcid.org/0000-0002-9237-8988
authors: SC
authors: Cho
authors: Il Nyeo
authors: http://orcid.org/0000-0001-6574-3225
authors: IN
authors: Kim
keywords: information systems; patient transfer; personal satisfaction; social media