title: Multisource feedback, human capital, and the financial performance of organizations.
abstract: We investigated the relationship between organizations' use of multisource feedback (MSF) programs and their financial performance. We proposed a moderated mediation framework in which the employees' ability and knowledge sharing mediate the relationship between MSF and organizational performance and the purpose for which MSF is used moderates the relationship of MSF with employees' ability and knowledge sharing. With a sample of 253 organizations representing 8,879 employees from 2005 to 2007 in South Korea, we found that MSF had a positive effect on organizational financial performance via employees' ability and knowledge sharing. We also found that when MSF was used for dual purpose (both administrative and developmental purposes), the relationship between MSF and knowledge sharing was stronger, and this interaction carried through to organizational financial performance. However, the purpose of MSF did not moderate the relationship between MSF and employees' ability. The theoretical relevance and practical implications of the findings are discussed. (PsycINFO Database Record
authors: Department of Management, College of Business, City University of Hong Kong.
authors: Kyoung Yong
authors: KY
authors: Kim
authors: Department of Management, C. T. Bauer College of Business, University of Houston.
authors: Leanne
authors: L
authors: Atwater
authors: Villanova School of Business, Villanova University.
authors: Pankaj C
authors: PC
authors: Patel
authors: Management and Leadership Department, La Salle University.
authors: James W
authors: JW
authors: Smither
mesh_terms: D000328:Adult; D004650:Employee Performance Appraisal; D004651:Employment; D005246:Feedback; D006801:Humans; D009938:Organizations; D066270:Social Capital