title: Evaluation of ophthalmologic assistance from the perspective of users.
abstract: The prevalence of need of, access to, and dissatisfaction with ophthalmic assistance was estimated among those who were assisted in such services in the last year; factors associated with dissatisfaction were identified. Complex probabilistic sample was used. A descriptive, bivariate, and multiple analysis with correction for design effect was conducted. Of 2.582 participants, 76% needed assistance and, of those, 82.5% possessed access to it. Among patients who received assistance in the last year, 13.1% were dissatisfied. Dissatisfaction was higher among older patients, those who went walking or cycling to the location of assistance, and those who described the following aspects as regular/bad/terrible: being received and treated with respect, the clarity with which the service provider explained things, and their autonomy to choose their provider of ophthalmic assistance. Most of them was in need of and possessed access to assistance. Dissatisfaction was low. Patient's age, means of transport used to get to the local of the assistance, patient-professional relationship, and autonomy to choose are factors that interfere for the outcome of dissatisfaction.
authors.affiliation: Departamento de Odontologia, Universidade Estadual de Montes Claros. Faculdades Unidas do Norte de Minas - Montes Claros (MG), Brasil.
authors.forename: Andréa Maria Eleutério de Barros Lima
authors.initials: AM
authors.lastname: Martins
authors.affiliation: Departamento de Medicina, Faculdades Unidas do Norte de Minas - Montes Claros (MG), Brasil.
authors.forename: Ariadna Borges
authors.initials: AB
authors.lastname: Muniz
authors.affiliation: Departamento de Ciências Exatas, Universidade Estadual de Montes Claros - Montes Claros (MG), Brasil.
authors.forename: Marise Fagundes
authors.initials: MF
authors.lastname: Silveira
authors.affiliation: Instituto Federal de Educação, Ciência e Tecnologia do Norte de Minas - Januária (MG), Brasil.
authors.forename: Danilo Lima
authors.initials: DL
authors.lastname: Carreiro
authors.affiliation: Departamento de Ciências Fisiológicas - Faculdade de Odontologia de Piracicaba, Universidade Estadual de Campinas - Piracicaba (SP), Brasil.
authors.forename: João Gabriel Silva
authors.initials: JG
authors.lastname: Souza
authors.affiliation: Departamento de Odontologia Social e Preventiva, Universidade Federal de Minas Gerais - Belo Horizonte (MG), Brasil.
authors.forename: Efigênia Ferreira E
authors.initials: EF
authors.lastname: Ferreira
mesh_terms: D000328:Adult; D001938:Brazil; D003430:Cross-Sectional Studies; D005260:Female; D006297:Health Services Accessibility; D006801:Humans; D008297:Male; D008875:Middle Aged; D009885:Ophthalmology; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D011787:Quality of Health Care