title: Eliciting Parents' Individual Requirements for an Inclusive Digital School System.
abstract: Parents often have a busy time sorting out their life puzzles, including getting information about their children's activities in school. More and more communication between teachers and parents take place via digital school systems. It can be hard for parents to find the information they are looking for and the teacher decides when information is sent and what communication method to use. All parents, but especially parents with disabilities, might have individual preferences on how to receive information and how to adapt meetings at school. In this paper we present a project where we involved parents and teachers in focus groups, an idea workshop and iterative user trials of a digital prototype. The goal was to elicit parents' individual requirements for an inclusive digital school system, where they can store their individual preferences about how and when to receive information from school and what requirements they have on meetings at school. Preliminary results show that we managed to create open and focused discussions among parents and teachers. The parents reacted very positively on an onboarding page with the possibility to quickly and easily enter preferences after their first log in, but more work needs to be done on how preferences are categorized on the onboarding page. Finally, parents need to get clear feedback from teachers and school when they have entered or updated preferences, so they can trust that their preferences will be met.
authors.affiliation: Certec, Department of Design Sciences, Lund University, Sweden.
authors.forename: Håkan
authors.initials: H
authors.lastname: Eftring
authors.affiliation: Certec, Department of Design Sciences, Lund University, Sweden.
authors.forename: Kirsten
authors.initials: K
authors.lastname: Rassmus-Gröhn
authors.affiliation: Certec, Department of Design Sciences, Lund University, Sweden.
authors.forename: Per-Olof
authors.initials: PO
authors.lastname: Hedvall
mesh_terms: D003142:Communication; D017144:Focus Groups; D016247:Information Storage and Retrieval; D010290:Parents; D000070777:School Teachers; D012574:Schools; D014584:User-Computer Interface