title: 'We redefined what a patient experience should look like'.
authors.forename: Ram
authors.initials: R
authors.lastname: Raju
authors.forename: Merrill
authors.initials: M
authors.lastname: Goozner
mesh_terms: D003695:Delivery of Health Care / Q000191:economics / Q000639:trends*; D005380:Financing, Government; D006801:Humans; D009519:New York City; D009936:Organizational Innovation; D009937:Organizational Objectives; D012946:Social Welfare / Q000191:economics