title: [Perception of users about an Integral Model of Family and Community Health care in Santiago, Chile].
abstract: BACKGROUND
  The integral Model of Family and Community Health care is based on three essential principles: patient centered care, comprehensive care and continuity of care.
  
  
  OBJECTIVE
  To know the perception of primary care clinic users about the elements that should be considered in a patient centered integrated health care.
  
  
  METHODS
  Ten males and 31 females aged 18 to 78 years, users of two public family primary care centers participated in focus groups, which were recorded. A qualitative descriptive research design based on content analysis according to Krippendorf was done.
  
  
  RESULTS
  Seven issues emerged from the description of patients experiences: professional-patient relationship, fragmentation of care, continued care with the same professional, promotion and prevention, availability of services and patient records.
  
  
  CONCLUSIONS
  There are difficulties to install an integral model of family and community health care. The concerns raised by participants should be considered in order to modify the design of these models.
authors.forename: Angelina
authors.initials: A
authors.lastname: Dois
authors.forename: Aixa
authors.initials: A
authors.lastname: Contreras
authors.forename: Paulina
authors.initials: P
authors.lastname: Bravo
authors.forename: Isabel
authors.initials: I
authors.lastname: Mora
authors.forename: Gabriela
authors.initials: G
authors.lastname: Soto
authors.forename: Claudia
authors.initials: C
authors.lastname: Solís
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D001291:Attitude of Health Personnel; D002677:Chile; D003153:Community Health Services / Q000592:standards*; D005260:Female; D017144:Focus Groups; D006801:Humans; D008297:Male; D008875:Middle Aged; D018802:Patient-Centered Care / Q000592:standards*; D010465:Perception; D011320:Primary Health Care / Q000592:standards*; D011369:Professional-Patient Relations; D011639:Public Opinion; D036301:Qualitative Research; D055815:Young Adult