title: Demographic Variables and Its Effect on Emotional Intelligence: A Study on Indian Service Sector Employees.
abstract: In past few decades, emotional intelligence (EI) has gained much popularity worldwide. Intelligence quotient alone is not enough in today's age for achieving success and hence for developing a person's ability, the fields of psychology and neurosciences have highlighted the importance of EI, which is a person's response toward feelings and emotions. In this study, relationship of various demographic variables with EI, as measured by Trait Emotional Intelligence Questionnaire-Short Form, has been highlighted. The study has been conducted on a sample of 424 employees belonging to the Indian service sector. The results showed that demographic variables have an impact over EI. Organizations can take a cue from the study and adhere to diversity management practices to ensure financial gains and growth.
authors.affiliation: Department of Management, Birla Institute of Technology, Extension Centre, Lalpur, Ranchi, Jharkhand, India.
authors.forename: Pooja
authors.initials: P
authors.lastname: Pooja
authors.affiliation: Department of Management, Birla Institute of Technology, Extension Centre, Lalpur, Ranchi, Jharkhand, India.
authors.forename: Pranab
authors.initials: P
authors.lastname: Kumar
keywords: Age; Educational level; Gender; Management level; Trait emotional intelligence; Work experience