title: Managing Quality and Safety in Real Time? Evidence from an Interview Study.
abstract: Health systems around the world are investing increasing effort in monitoring care quality and safety. Dashboards can support this process, providing summary data on processes and outcomes of care, making use of data visualization techniques such as graphs. As part of a study exploring development and use of dashboards in English hospitals, we interviewed senior managers across 15 healthcare providers. Findings revealed substantial variation in sophistication of the dashboards in place, largely presenting retrospective data items determined by national bodies and dependent on manual collation from a number of systems. Where real time systems were in place, they supported staff in proactively managing quality and safety.
authors: School of Healthcare, University of Leeds, UK.
authors: Rebecca
authors: R
authors: Randell
authors: Leeds Institute of Health Sciences, University of Leeds, UK.
authors: Justin
authors: J
authors: Keen
authors: School of Health & Community Studies, Leeds Beckett University, UK.
authors: Cara
authors: C
authors: Gates
authors: Leeds Institute of Health Sciences, University of Leeds, UK.
authors: Emma
authors: E
authors: Ferguson
authors: School of Healthcare, University of Leeds, UK.
authors: Andrew
authors: A
authors: Long
authors: NHS England, UK.
authors: Claire
authors: C
authors: Ginn
authors: Leeds Teaching Hospitals NHS Trust, UK.
authors: Elizabeth
authors: E
authors: McGinnis
authors: Leeds Teaching Hospitals NHS Trust, UK.
authors: Jackie
authors: J
authors: Whittle
mesh_terms: D017598:Efficiency, Organizational; D004739:England; D006761:Hospitals; D007407:Interviews as Topic; D061214:Patient Safety; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D019984:Quality Indicators, Health Care