title: Patient's Perspective on Quality of Teleconsultation Services.
abstract: OBJECTIVE
  Patient satisfaction with teleconsultation services can increase their acceptance. Validated and standardized questionnaires to measure the quality aspects of teleconsultation relevant from the patients' perspective are not available yet. We aim to develop such a questionnaire.
  
  
  METHODS
  First, a systematic literature search was performed and focus groups were held to acquire quality aspects of teleconsultations patients perceive as important.
  
  
  RESULTS
  Thirty-seven unique quality aspects distilled from these activities, were used for questionnaire development based on the framework of the Consumer Quality Index.
  
  
  CONCLUSIONS
  In future research, the comprehensiveness, relevance and unambiguousness of the concept questionnaire need to be tested and the reliability and internal cohesion of the questionnaire assessed.
authors: Department of Medical Informatics, Academic Medical Center, The Netherlands.
authors: Leonie
authors: L
authors: Thijssing
authors: Department of Medical Informatics, Academic Medical Center, The Netherlands.
authors: Esmée
authors: E
authors: Tensen
authors: Department of Medical Informatics, Academic Medical Center, The Netherlands.
authors: Monique
authors: M
authors: Jaspers
mesh_terms: D002983:Clinical Competence; D003142:Communication; D006297:Health Services Accessibility; D006801:Humans; D009426:Netherlands; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000458:organization & administration*; D019114:Remote Consultation / Q000458:organization & administration*; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires / Q000592:standards*