title: Patients' Perception of Clinicians Use of ICT During Patient Consultation in the Different Sectors of Danish Healthcare.
abstract: In Denmark ICT is a central part of almost all healthcare professionals' daily practices, and patients are increasingly encouraged to take and active interest in own health data. Therefore, ICT is an important part of what happens at consultations between the patients and the healthcare professionals. We explore the impact of ICT based on a survey of citizens'/patients' experience of interaction with healthcare professionals. How often and for what ICT was used in communication with the patients in different sectors of the Danish healthcare. The results show that ICT is used in communication with citizens and during interaction with patient, however the use of ICT is mostly for the healthcare professionals own benefit and only about 15%-39% of the reported instances ICT was used to communication and interact with the patient. Through the concept of boundary objects we proposes a model that split the object of the technology mediated information into three setting for communication between patients and healthcare professionals. We propose further studies into how ICT can be used to explore the possibilities for more interactive and involving care processes as a key element in further development of eHealth.
authors: Aalborg University, Danish Center for health Informatics, Department of Planning.
authors: Lone Stub
authors: LS
authors: Petersen
authors: Aalborg University, Danish Center for health Informatics, Department of Planning.
authors: Pernille
authors: P
authors: Bertelsen
mesh_terms: D003142:Communication; D003695:Delivery of Health Care; D003718:Denmark; D006801:Humans; D008491:Medical Informatics Applications; D011369:Professional-Patient Relations; D012017:Referral and Consultation; D011795:Surveys and Questionnaires