title: Racial differences in parental satisfaction with neonatal intensive care unit nursing care.
abstract: Nurses provide parental support and education in the neonatal intensive care unit (NICU), but it is unknown if satisfaction and expectations about nursing care differ between racial groups.
  
  
  
  A prospective cohort was constructed of families with a premature infant presenting to primary care between 1 January 2010 and 1 January 2013 (N=249, 52% white, 42% black). Responses to questions about satisfaction with the NICU were analyzed in ATLAS.ti using the standard qualitative methodology.
  
  
  
  One hundred and twenty (48%) parents commented on nursing. Fifty-seven percent of the comments were positive, with black parents more negative (58%) compared with white parents (33%). Black parents were most dissatisfied with how nurses supported them, wanting compassionate and respectful communication. White parents were most dissatisfied with inconsistent nursing care and lack of education about their child.
  
  
  
  Racial differences were found in satisfaction and expectations with neonatal nursing care. Accounting for these differences will improve parental engagement during the NICU stay.
authors: Center for Perinatal and Pediatric Health Disparities Research, Department of Pediatrics, The Children's Hospital of Philadelphia, Philadelphia, PA, USA.|Center for Outcomes Research, Department of Pediatrics, The Children's Hospital of Philadelphia, Philadelphia, PA, USA.
authors: A E
authors: AE
authors: Martin
authors: Center for Perinatal and Pediatric Health Disparities Research, Department of Pediatrics, The Children's Hospital of Philadelphia, Philadelphia, PA, USA.|Center for Outcomes Research, Department of Pediatrics, The Children's Hospital of Philadelphia, Philadelphia, PA, USA.|Division of Neonatology, Department of Pediatrics, The Children's Hospital of Philadelphia, Philadelphia, PA, USA.
authors: J A
authors: JA
authors: D'Agostino
authors: Center for Perinatal and Pediatric Health Disparities Research, Department of Pediatrics, The Children's Hospital of Philadelphia, Philadelphia, PA, USA.|Center for Outcomes Research, Department of Pediatrics, The Children's Hospital of Philadelphia, Philadelphia, PA, USA.
authors: M
authors: M
authors: Passarella
authors: Center for Perinatal and Pediatric Health Disparities Research, Department of Pediatrics, The Children's Hospital of Philadelphia, Philadelphia, PA, USA.|Center for Outcomes Research, Department of Pediatrics, The Children's Hospital of Philadelphia, Philadelphia, PA, USA.|Division of Neonatology, Department of Pediatrics, The Children's Hospital of Philadelphia, Philadelphia, PA, USA.|The University of Pennsylvania School of Medicine, Philadelphia, PA, USA.|Leonard Davis Institute of Health Economics, University of Pennsylvania, Philadelphia, PA, USA.
authors: S A
authors: SA
authors: Lorch
mesh_terms: D000293:Adolescent; D000328:Adult; D001741:Black or African American / Q000523:psychology; D065246:Culturally Competent Care; D004645:Empathy; D005260:Female; D006801:Humans; D007231:Infant, Newborn; D007234:Infant, Premature; D007363:Intensive Care Units, Neonatal / Q000458:organization & administration; D008297:Male; D017283:Neonatal Nursing / Q000458:organization & administration*; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000523:psychology*; D010290:Parents / Q000523:psychology*; D017060:Patient Satisfaction; D011446:Prospective Studies; D011795:Surveys and Questionnaires; D044465:White People / Q000523:psychology; D055815:Young Adult