title: The Use of Smartphones in Norwegian Social Care Services.
abstract: This study aims to understand how smartphone technology was perceived by social workers responsible for piloting social services software and the experiences of involving end-users as co-developers. The pilot resulted in an improved match between the smartphone software and workflow as well as mutual learning experiences among the social workers, clients, and the vendor. The pilot study revealed several graphical user interface (GUI) and functionality challenges. Implementing an ICT social service smartphone application may further improve efficiencies for social workers serving citizens, however; this study validates the importance to study end-users' experiences with communication and the real-time use of the system in order reap the anticipated benefits of ICT capabilities for smart phone social service applications.
authors: Department of Health and Nursing Science, Faculty of Health and Sport Sciences, University of Agder, Grimstad, Norway.
authors: Linda Iren Mihaila
authors: LI
authors: Hansen
authors: School of Interdisciplinary Informatics, University of Nebraska, Omaha, USA.
authors: Ann
authors: A
authors: Fruhling
authors: School of Interdisciplinary Informatics, University of Nebraska, Omaha, USA.
authors: Mariann
authors: M
authors: Fossum
mesh_terms: D001292:Attitude to Computers; D006801:Humans; D063731:Mobile Applications; D009664:Norway; D000068997:Smartphone / Q000706:statistics & numerical data; D012947:Social Work / Q000295:instrumentation* / Q000379:methods / Q000706:statistics & numerical data; D000068217:Social Workers / Q000523:psychology / Q000706:statistics & numerical data; D014584:User-Computer Interface