title: Development of the Telehealth Usability Questionnaire (TUQ).
abstract: Current telehealth usability questionnaires are designed primarily for older technologies, where telehealth interaction is conducted over dedicated videoconferencing applications. However, telehealth services are increasingly conducted over computer-based systems that rely on commercial software and a user supplied computer interface. Therefore, a usability questionnaire that addresses the changes in telehealth service delivery and technology is needed. The Telehealth Usability Questionnaire (TUQ) was developed to evaluate the usability of telehealth implementation and services. This paper addresses: (1) the need for a new measure of telehealth usability, (2) the development of the TUQ, (3) intended uses for the TUQ, and (4) the reliability of the TUQ. Analyses indicate that the TUQ is a solid, robust, and versatile measure that can be used to measure the quality of the computer-based user interface and the quality of the telehealth interaction and services.
authors: DEPARTMENT OF HEALTH INFORMATION MANAGEMENT, SCHOOL OF HEALTH AND REHABILITATION SCIENCES, UNIVERSITY OF PITTSBURGH, PITTSBURGH, PENNSYLVANIA, USA.
authors: Bambang
authors: B
authors: Parmanto
authors: COLLEGE OF HEALTH RELATED PROFESSIONS, STATE UNIVERSITY OF NEW YORK DOWNSTATE MEDICAL CENTER, BROOKLYN, NEW YORK, USA.
authors: Allen Nelson
authors: AN
authors: Lewis
authors: DEPARTMENT OF REHABILITATION SCIENCE AND TECHNOLOGY, SCHOOL OF HEALTH AND REHABILITATION SCIENCES, UNIVERSITY OF PITTSBURGH, PITTSBURGH, PENNSYLVANIA, USA.
authors: Kristin M
authors: KM
authors: Graham
authors: DEPARTMENT OF EPIDEMIOLOGY, GRADUATE SCHOOL OF PUBLIC HEALTH, UNIVERSITY OF PITTSBURGH, PITTSBURGH, PENNSYLVANIA, USA.
authors: Marnie H
authors: MH
authors: Bertolet
keywords: Telehealth; Telehealth Usability Questionnaire (TUQ); Usability