title: Patient-Provider Teamwork via Cooperative Note Taking on Tele-Board MED.
abstract: There is significant, unexploited potential to improve the patients' engagement in psychotherapy treatment through technology use. We develop Tele-Board MED (TBM), a digital tool to support documentation and patient-provider collaboration in medical encounters. Our objective is the evaluation of TBM's practical effects on patient-provider relationships and patient empowerment in the domain of talk-based mental health interventions. We tested TBM in individual therapy sessions at a psychiatric ward using action research methods. The qualitative results in form of therapist observations and patient stories show an increased acceptance of diagnoses and patient-therapist bonding. We compare the observed effects to patient-provider relationship and patient empowerment models. We can conclude that the functions of TBM - namely that notes are shared and cooperatively taken with the patient, that diagnostics and treatment procedures are depicted via visuals and in plain language, and that patients get a copy of their file - lead to increased patient engagement and an improved collaboration, communication and integration in consultations.
authors: Hasso Plattner Institute, University of Potsdam, Germany.
authors: Anja
authors: A
authors: Perlich
authors: Hasso Plattner Institute, University of Potsdam, Germany.
authors: Christoph
authors: C
authors: Meinel
mesh_terms: D003142:Communication; D003299:Cooperative Behavior; D004282:Documentation; D006785:Hospitals, University; D006801:Humans; D001523:Mental Disorders / Q000628:therapy*; D010817:Physician-Patient Relations; D011613:Psychotherapy / Q000379:methods*; D036301:Qualitative Research; D017216:Telemedicine / Q000379:methods*