Assessing women's satisfaction with family planning services in Mozambique.
BACKGROUND
The contraceptive prevalence rate in Mozambique was estimated as 11.3% in the last Demographic and Health Survey. The impact of family planning (FP) on women's health and on the reduction of maternal mortality is well known.


METHODS
Acknowledging the importance of user satisfaction in the utilisation of health services, exit interviews were used to assess women's satisfaction with FP services in Mozambique. The survey, conducted in 174 health facilities, was representative at the national level, covered all provinces, and both urban and rural areas.


RESULTS
Overall, 86% of respondents were satisfied with FP services, but issues such as insufficient supplies of oral contraceptives and the low quality of healthcare provider/client interactions were given as reasons for women's dissatisfaction.


CONCLUSIONS
Defined actions at the level of health service provision are needed to tackle the identified issues and ensure improved satisfaction with, and better utilisation of, FP services in Mozambique.
Country Director, Maternal Health, Jhpiego, Maputo, Mozambique.
Leonardo
http://orcid.org/0000-0001-7382-0665
L
Chavane
Professor of Public Health, Faculty of Medicine, Eduardo Mondlane University, Maputo, Mozambique.
Martinho
M
Dgedge
Researcher, RMNCH Unit, Global Health Programs, FHI 360, Durham, NC, USA.
Patricia
P
Bailey
Lecturer, Department of Mathematics and Informatics, Eduardo Mondlane University, Maputo, Mozambique.
Osvaldo
O
Loquiha
Professor, Interuniversity Institute for Biostatistics and Statistical Bioinformatics (I-Bisotat), Hasselt University, Hasselt, Belgium.
Marc
M
Aerts
Director International Center for Reproductive Health, Ghent University, Ghent, Belgium.|Department of Reproductive Health Research, World Health Organization, Geneva, Switzerland.
Marleen
M
Temmerman
Mozambique; family planning service provision; patient satisfaction