Relationship between' patient's rights charter' and patients' satisfaction in gynecological hospitals.
Patient's satisfaction with hospital services is one of the most important indicators of efficiency and quality of services of different hospital wards.



This cross-sectional descriptive analytical study was conducted in 2015. The study population included patients in gynecological hospitals of TUMS, and by using questionnaires; data were collected from 304 patients. Statistical analysis was performed using the SPSS 22.



The rights of patients were mainly observed through "quality of care" (Mean ± SD: 9.65 ± 2.62), "knowing the charges and the right to complain"; (Mean ± SD: 6.00 ± 2.5) "presence of an active system to handle complaints of patients in the hospital and explanation of the error that occurred during service provision to patients by the wrongdoer" is the lowest (7.5 ± 2.62). It was found that patients' satisfaction is below the mean and its different aspects are higher than the mean level. However, the services of physicians and feeding recorded the highest and lowest satisfaction, respectively (19.4 ± 4.25, 20.77 ± 4.39). The mean score of satisfaction of patients admitted with nursing physical care was 24.5 ± 6.2.



Overall, patients' satisfaction with hospital services was close to the mean. Deficiencies and grievances should be resolved with a correct measure.
Health Management & Economic Department, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran. farzianp@sina.tums.ac.ir.|Department of Health Management and Economics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran. farzianp@sina.tums.ac.ir.
Fereshteh
F
Farzianpour
Epidemiology and Statistic Department, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran.
Abbas
A
Rahimi Foroushani
Health care management, Health Management & Economic Department, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran.
Niusha
N
Shahidi Sadeghi
Health care management, Health Management & Economic Department, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran.
Saeede
S
Ansari Nosrati
D000293:Adolescent; D000328:Adult; D003430:Cross-Sectional Studies; D005260:Female; D013509:Gynecologic Surgical Procedures / Q000592:standards*; D006176:Gynecology; D006302:Health Services Research; D006761:Hospitals / Q000592:standards*; D006801:Humans; D008875:Middle Aged; D028701:Patient Rights; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010820:Physicians; D011787:Quality of Health Care / Q000592:standards*; D011795:Surveys and Questionnaires; D055815:Young Adult
Gynecological hospitals; Patient’s rights; Patient’s rights charter; Patient’s satisfaction