title: Trust in healthcare settings: Scale development, methods, and preliminary determinants.
abstract: The literature contains research regarding how trust is formed in healthcare settings but rarely discusses trust formation in an emergent care population. A literature review was conducted to determine which of the trust determinants are important for this process as well as how to develop a scale to measure trust. A search generated a total of 155 articles, 65 of which met eligibility criteria. Determinants that were important included the following: honesty, confidentiality, dependability, communication, competency, fiduciary responsibility, fidelity, and agency. The process of developing a scale includes the following: a literature review, qualitative analysis, piloting, and survey validation. Results suggest that physician behaviors are important in influencing trust in patients and should be included in scales measuring trust. Next steps consist of interviewing emergent care patients to commence the process of developing a scale.
authors.affiliation: Department of Family and Community Medicine, KU School of Medicine-Wichita, University of Kansas, Wichita, KS, USA.
authors.forename: Jamie
authors.initials: J
authors.lastname: LoCurto
authors.affiliation: Department of Family and Community Medicine, KU School of Medicine-Wichita, University of Kansas, Wichita, KS, USA.
authors.forename: Gina M
authors.initials: GM
authors.lastname: Berg
keywords: Trust; emergent care; healthcare; literature review; scale development