title: Quality of Care in a Safe-Abortion Hotline in Indonesia: Beyond Harm Reduction.
abstract: To examine services offered by safe-abortion hotlines in contexts in which abortion is legally restricted and to document the experiences of women contacting a safe-abortion hotline in Indonesia.
  
  
  
  We analyzed 1829 first-time contacts to a safe-abortion hotline in Indonesia as a part of routine service provision between January 1, 2012 and December 31, 2014.
  
  
  
  Nearly one third (29.9%) of initial contacts reported their age as between 18 and 24 years, and most (51.2%) reported being unmarried. When asked about their reason for calling the hotline, the majority of initial contacts stated that they were pregnant and not ready to have a child. More than one third reported gestational ages below 12 weeks, and nearly one fifth (18.3%) reported a gestation of 13 weeks or greater.
  
  
  
  These unique data provide a window of understanding into who contacts safe-abortion hotlines and why, and enable exploration of future directions for research on the role of safe-abortion hotlines in women's access to safe abortion. Public Health Implications. Safe-abortion hotlines should be evaluated not only for reducing harm but also for providing high-quality abortion care.
authors.affiliation: Caitlin Gerdts is with Ibis Reproductive Health, Oakland, CA. Inna Hudaya is with Samsara, Indonesia.
authors.forename: Caitlin
authors.initials: C
authors.lastname: Gerdts
authors.affiliation: Caitlin Gerdts is with Ibis Reproductive Health, Oakland, CA. Inna Hudaya is with Samsara, Indonesia.
authors.forename: Inna
authors.initials: I
authors.lastname: Hudaya
mesh_terms: D000028:Abortion, Induced / Q000706:statistics & numerical data*; D000293:Adolescent; D000328:Adult; D005260:Female; D005865:Gestational Age; D006297:Health Services Accessibility; D015277:Hotlines / Q000706:statistics & numerical data*; D006801:Humans; D007214:Indonesia; D017533:Marital Status; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D012959:Socioeconomic Factors; D055815:Young Adult