Dynamics of change.
In June 1989 I moved to East Anglia to take up post as regional nurse with special responsibility for quality assurance, nursing standards and research after some years in post-basic education. At the time it seemed that nationally, the words 'standards' and 'quality' engendered negative feelings ranging from apathy to hostility among professional and support staff ( 1 ).
Nuffield Institute for Health Service Studies, of which she is an Associate Fellow.
Angela
A
Stewart