The performance of primary health care organizations depends on interdependences with the local environment.
Purpose Improving the performance of health care organizations is now perceived as essential in order to better address the needs of the populations and respect their ability to pay for the services. There is no consensus on what is performance. It is increasingly considered as the optimal execution of four functions that every organization must achieve in order to survive and develop: reach goals; adapt to its environment; produce goods or services and maintain values; and a satisfying organizational climate. There is also no consensus on strategies to improve this performance. The paper aims to discuss these issues. Design/methodology/approach This paper intends to analyze the performance of primary health care organizations from the perspective of Kauffman's model. It mainly aims to understand the often contradictory, paradoxical and unexpected results that emerge from studies on this topic. Findings To do so, the first section briefly presents Kauffman's model and lays forward its principal components. The second section presents three studies on the performance of primary organizations and brings out the contradictory, paradoxical and unexpected results they obtained. The third section explains these results in the light of Kauffman's model. Originality/value Kauffman's model helps give meaning to the results of researches on performance of primary health care organizations that were qualified as paradoxical or unexpected. The performance of primary health care organizations then cannot be understood by only taking into account the characteristics of these organizations. The complexity of the environments in which they operate must simultaneously be taken into account. This paper brings original development of an integrated view of the performance of organizations, their own characteristics and those of the local environment in which they operated.
Health Administration, ESPUM, Université de Montréal , IRSPUM Montréal, Canada.
Paul
P
Lamarche
Primary Health Care and Social Services University Institute, CIUSSS de l'Estrie-CHUS, Sherbrooke, Canada.|Centre de Recherche, Hôpital Charles Lemoyne, Longueuil, Canada.
Lara
L
Maillet
D003159:Community-Institutional Relations; D006268:Health Facilities / Q000592:standards*; D017146:Models, Organizational; D011320:Primary Health Care
Complexity theory; Health care; Performance; Primary care